ST Joseph Residence

Nursing Home · Manchester, NH

CMS overall rating 4/5 Non profit - Church related

CMS certification number305088

Contact & location

495 Mammoth RD
Manchester, NH 03104
Hillsborough County
Phone
(603) 668-6011
ZIP code
03104 – all care providers

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Facility details

Certified beds
22
Residents per day
21.9 (100% occupied)
Ownership
Non profit - Church related
Legal name
Saint Joseph Residence
Medicare certified since
July 2, 1997
Participates in
Medicare and Medicaid
Council
Both council

CMS star ratings

Overall★★★★★ 4/5
State avg 3.1
Health inspections★★★★★ 3/5
State avg 2.9
Staffing★★★★★ 5/5
State avg 3.3
Quality measures★★★★★ 3/5
State avg 3.2
Long-stay quality★★★★★ 3/5
Short-stay qualityNot rated

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
5.90 (state 3.90 · U.S. 3.86)
Registered nurses (RN)
1.22 (state 0.78 · U.S. 0.69)
Licensed practical nurses
0.68 (state 0.78 · U.S. 0.86)
Nurse aides
3.99 (state 2.34 · U.S. 2.32)
Weekend total
5.06 (state 3.47 · U.S. 3.42)
Nursing staff turnover
46.3 (state 44.1 · U.S. 45.8)%
RN turnover
62.5 (state 40.9 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
December 23, 2025
Health deficiencies (last cycle)
3.0 (state 3.9 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
11 health · 14 fire safety
DateCitationSeverityStatus
2025-12-23 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
F0725 · Nursing and Physician Services Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2026-02-10
2025-12-23 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-02-15
2025-12-23 Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
F0851 · Administration Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2026-02-10
2024-10-31 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-16
2024-10-31 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-16
2024-10-31 Develop and implement policies and procedures for flu and pneumonia vaccinations.
F0883 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-16
2024-10-31 Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
F0851 · Administration Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2024-12-16
2023-11-08 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-12-05
2023-11-08 Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
F0943 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-12-09
2023-11-08 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-11-21
2023-11-08 Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
F0851 · Administration Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2024-01-03

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Makowski, Marlene (individual)Administrator · NOT APPLICABLE
Aucoin, Lorraine (individual)Corporate Officer · NOT APPLICABLE
Connors, Kelly (individual)Corporate Officer · NOT APPLICABLE
Gauthier, Holly (individual)Corporate Officer · NOT APPLICABLE
Laliberte, Annette (individual)Corporate Officer · NOT APPLICABLE
Larochelle, Therese (individual)Corporate Officer · NOT APPLICABLE
Makowski, Marlene (individual)Corporate Officer · NOT APPLICABLE
Rivard, Suzanne (individual)Corporate Officer · NOT APPLICABLE
Bernard, Alain (individual)Operational/managerial Control · NOT APPLICABLE
NH Catholic Charities INC (organization)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of ST Joseph Residence?

ST Joseph Residence has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in New Hampshire.

How many beds does ST Joseph Residence have?

It has 22 certified beds and cares for about 22 residents per day.

Has ST Joseph Residence been fined?

CMS lists no federal fines or payment denials in the last three years.

What is the phone number of ST Joseph Residence?

(603) 668-6011. The facility is located at 495 Mammoth RD, Manchester, NH 03104.

Other nursing homes in Manchester

Compare all nursing homes in Manchester, NH →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.