Hackett Hill Healthcare Center
Nursing Home · Manchester, NH
CMS certification number305038
Contact & location
191 Hackett Hill RoadManchester, NH 03102
Hillsborough County
- Phone
- (603) 668-8161
- ZIP code
- 03102 – all care providers
Facility details
- Certified beds
- 70
- Residents per day
- 58.6 (84% occupied)
- Ownership
- For profit - Corporation
- Legal name
- 191 Hackett Hill Road Operations LLC
- Chain
- Genesis Healthcare (184 facilities, avg 2.4★)
- Medicare certified since
- October 20, 1989
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.75 (state 3.90 · U.S. 3.86)
- Registered nurses (RN)
- 1.24 (state 0.78 · U.S. 0.69)
- Licensed practical nurses
- 0.64 (state 0.78 · U.S. 0.86)
- Nurse aides
- 1.87 (state 2.34 · U.S. 2.32)
- Weekend total
- 3.20 (state 3.47 · U.S. 3.42)
- Nursing staff turnover
- 34.4 (state 44.1 · U.S. 45.8)%
- RN turnover
- 26.7 (state 40.9 · U.S. 42.9)%
- Administrators who left
- 1 in the last year
Inspections
- Last standard inspection
- April 24, 2026
- Health deficiencies (last cycle)
- 5.0 (state 3.9 · U.S. 9.3)
- From complaints
- 2
- Citations on record (3 years)
- 15 health · 1 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-04-24 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2026-06-17 |
| 2026-04-24 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-05-26 |
| 2026-04-24 | Provide appropriate foot care. F0687 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-05-22 |
| 2025-12-17 | Provide doctor's orders for the resident's immediate care at the time the resident was admitted. F0635 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-11-14 |
| 2025-12-17 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-09 |
| 2025-03-13 | Ensure that residents are fully informed and understand their health status, care and treatments. F0552 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-15 |
| 2025-03-13 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-22 |
| 2025-03-13 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-22 |
| 2025-03-13 | Keep all essential equipment working safely. F0908 · Environmental Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-22 |
| 2025-03-13 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. F0582 · Resident Rights Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2025-04-15 |
| 2024-04-02 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-29 |
| 2024-04-02 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-24 |
| 2024-04-02 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-04-19 |
| 2024-04-02 | Assist a resident in gaining access to vision and hearing services. F0685 · Quality of Life and Care Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2024-04-29 |
| 2024-01-09 | Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies · complaint inspection |
B No actual harm, potential for minimal harm |
Corrected 2024-02-02 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $8,278 in fines.
| Date | Type | Amount |
|---|---|---|
| 2025-12-17 | Fine | $8,278 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| 191 Hackett Hill Road Operations LLC (organization) | 5%+ Direct Ownership Interest · 100% | |
| Fc-Gen Operations Investment LLC (organization) | 5%+ Indirect Ownership Interest | |
| Gen Operations I LLC (organization) | 5%+ Indirect Ownership Interest | |
| Gen Operations II LLC (organization) | 5%+ Indirect Ownership Interest | |
| Genesis Healthcare INC (organization) | 5%+ Indirect Ownership Interest | |
| Genesis Healthcare LLC (organization) | 5%+ Indirect Ownership Interest | |
| Genesis Holdings LLC (organization) | 5%+ Indirect Ownership Interest | |
| Genesis NH Holdings LLC (organization) | 5%+ Indirect Ownership Interest | |
| Genesis Operations LLC (organization) | 5%+ Indirect Ownership Interest | |
| GHC Holdings LLC (organization) | 5%+ Indirect Ownership Interest | |
| Sun Healthcare Group INC (organization) | 5%+ Indirect Ownership Interest | |
| Whitman, Arnold (individual) | 5%+ Indirect Ownership Interest | |
| Cullerot, Elizabeth (individual) | Administrator · NOT APPLICABLE | |
| Ojutalayo, Ayobami (individual) | Administrator · NOT APPLICABLE | |
| Berg, Michael (individual) | Corporate Officer · NOT APPLICABLE | |
| Bridgeford, Laura (individual) | Corporate Officer · NOT APPLICABLE | |
| Mendelson, Avi (individual) | Corporate Officer · NOT APPLICABLE | |
| Cullerot, Elizabeth (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Ojutalayo, Ayobami (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Hackett Hill Healthcare Center?
Hackett Hill Healthcare Center has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in New Hampshire.
How many beds does Hackett Hill Healthcare Center have?
It has 70 certified beds and cares for about 59 residents per day.
Has Hackett Hill Healthcare Center been fined?
Yes. CMS lists 1 penalty totaling $8,278 in the last three years.
Who owns Hackett Hill Healthcare Center?
It is part of Genesis Healthcare and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Hackett Hill Healthcare Center?
(603) 668-8161. The facility is located at 191 Hackett Hill Road, Manchester, NH 03102.
Other nursing homes in Manchester
-
Holy Cross Health Center
Nursing Home · Manchester, NH · 40 beds
★★★★★ -
Maple Leaf Health Care Center
Nursing Home · Manchester, NH · 114 beds
★★★★★ -
Mount Carmel Rehabilitation and Nursing Center
Nursing Home · Manchester, NH · 122 beds
★★★★ -
ST Joseph Residence
Nursing Home · Manchester, NH · 22 beds
★★★★ -
Villa Crest Nursing and Retirement Center
Nursing Home · Manchester, NH · 126 beds
★★★★ -
Hanover Hill Health Care Center
Nursing Home · Manchester, NH · 124 beds
★★★ -
Courville at Manchester
Nursing Home · Manchester, NH · 76 beds
★★ -
Saint Teresa Rehabilitation & Nursing Center
Nursing Home · Manchester, NH · 51 beds
★★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.