Villa Crest Nursing and Retirement Center

Nursing Home · Manchester, NH

CMS overall rating 4/5 For profit - Limited Liability company

CMS certification number305079

Contact & location

1276 Hanover Street
Manchester, NH 03104
Hillsborough County
Phone
(603) 622-3262
ZIP code
03104 – all care providers

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Facility details

Certified beds
126
Residents per day
120.7 (96% occupied)
Ownership
For profit - Limited Liability company
Legal name
BH Villa Crest LLC
Medicare certified since
October 1, 1996
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 4/5
State avg 3.1
Health inspections★★★★★ 4/5
State avg 2.9
Staffing★★★★★ 3/5
State avg 3.3
Quality measures★★★★★ 4/5
State avg 3.2
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 4/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.45 (state 3.90 · U.S. 3.86)
Registered nurses (RN)
0.49 (state 0.78 · U.S. 0.69)
Licensed practical nurses
0.93 (state 0.78 · U.S. 0.86)
Nurse aides
2.03 (state 2.34 · U.S. 2.32)
Weekend total
3.18 (state 3.47 · U.S. 3.42)
Nursing staff turnover
35.4 (state 44.1 · U.S. 45.8)%
RN turnover
37.5 (state 40.9 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
July 31, 2025
Health deficiencies (last cycle)
2.0 (state 3.9 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
9 health · 6 fire safety
DateCitationSeverityStatus
2025-07-31 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-09-02
2025-07-31 Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
F0605 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-08-30
2024-06-20 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-06-25
2024-06-20 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-07-26
2024-06-20 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
F0758 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-07-12
2023-06-02 Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
F0635 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-06-07
2023-06-02 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-06-07
2023-06-02 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-06-16
2023-06-02 Keep all essential equipment working safely.
F0908 · Environmental Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-06-06

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
NH3 Opco Holdco LLC (organization)5%+ Direct Ownership Interest · 100%
Esnh LLC (organization)5%+ Indirect Ownership Interest
Jpnh LLC (organization)5%+ Indirect Ownership Interest
Pepper, Yehuda (individual)5%+ Indirect Ownership Interest
Schwarcz, Elliot (individual)5%+ Indirect Ownership Interest
Dwight Mortgage Trust LLC (organization)5%+ Security Interest · NOT APPLICABLE
Matera Health LLC (organization)Operational/managerial Control · NOT APPLICABLE
Pepper, Yehuda (individual)Operational/managerial Control · NOT APPLICABLE
Schwarcz, Elliot (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Villa Crest Nursing and Retirement Center?

Villa Crest Nursing and Retirement Center has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in New Hampshire.

How many beds does Villa Crest Nursing and Retirement Center have?

It has 126 certified beds and cares for about 121 residents per day.

Has Villa Crest Nursing and Retirement Center been fined?

CMS lists no federal fines or payment denials in the last three years.

What is the phone number of Villa Crest Nursing and Retirement Center?

(603) 622-3262. The facility is located at 1276 Hanover Street, Manchester, NH 03104.

Other nursing homes in Manchester

Compare all nursing homes in Manchester, NH →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.