Holy Cross Health Center

Nursing Home · Manchester, NH

CMS overall rating 5/5 Non profit - Church related

CMS certification number305074

Contact & location

357 Island Pond Road
Manchester, NH 03109
Hillsborough County
Phone
(603) 628-3550
ZIP code
03109 – all care providers

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Facility details

Certified beds
40
Residents per day
23.8 (60% occupied)
Ownership
Non profit - Church related
Legal name
Holy Cross Health Center INC
Medicare certified since
March 15, 1996
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 5/5
State avg 3.1
Health inspections★★★★★ 4/5
State avg 2.9
Staffing★★★★★ 5/5
State avg 3.3
Quality measures★★★★★ 3/5
State avg 3.2
Long-stay quality★★★★★ 3/5
Short-stay qualityNot rated

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.70 (state 3.90 · U.S. 3.86)
Registered nurses (RN)
0.78 (state 0.78 · U.S. 0.69)
Licensed practical nurses
0.92 (state 0.78 · U.S. 0.86)
Nurse aides
3.00 (state 2.34 · U.S. 2.32)
Weekend total
4.26 (state 3.47 · U.S. 3.42)
Nursing staff turnover
34.3 (state 44.1 · U.S. 45.8)%
RN turnover
20.0 (state 40.9 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
February 25, 2026
Health deficiencies (last cycle)
1.0 (state 3.9 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
2 health · 11 fire safety
DateCitationSeverityStatus
2026-02-25 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2026-03-11
2025-01-03 Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
F0868 · Administration Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-29

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Sisters of Holy Cross, Inc./U.S. Region (organization)5%+ Direct Ownership Interest · 100%
Farra, Raphael (individual)Administrator · NOT APPLICABLE
Osiek, Stefanie (individual)Administrator · NOT APPLICABLE
Sisters of Holy Cross, Inc./U.S. Region (organization)Administrator · NOT APPLICABLE
Hoffler, Anne (individual)Corporate Officer · NOT APPLICABLE
Lamarre, Marie Blanche (individual)Corporate Officer · NOT APPLICABLE
Martin, Therese (individual)Corporate Officer · NOT APPLICABLE
Murphy, Kelly (individual)Corporate Officer · NOT APPLICABLE
Coulombe, Kelli (individual)Operational/managerial Control · NOT APPLICABLE
Dinardo, Susan (individual)Operational/managerial Control · NOT APPLICABLE
Eafrati, Jody (individual)Operational/managerial Control · NOT APPLICABLE
Farra, Raphael (individual)Operational/managerial Control · NOT APPLICABLE
Fraser, Stephanie (individual)Operational/managerial Control · NOT APPLICABLE
Ishak, Victor (individual)Operational/managerial Control · NOT APPLICABLE
Oliveira, Jessica (individual)Operational/managerial Control · NOT APPLICABLE
Osiek, Stefanie (individual)Operational/managerial Control · NOT APPLICABLE
Phillips, Bonni (individual)Operational/managerial Control · NOT APPLICABLE
Renfer, Laura (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Holy Cross Health Center?

Holy Cross Health Center has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in New Hampshire.

How many beds does Holy Cross Health Center have?

It has 40 certified beds and cares for about 24 residents per day.

Has Holy Cross Health Center been fined?

CMS lists no federal fines or payment denials in the last three years.

What is the phone number of Holy Cross Health Center?

(603) 628-3550. The facility is located at 357 Island Pond Road, Manchester, NH 03109.

Other nursing homes in Manchester

Compare all nursing homes in Manchester, NH →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.