West Side House LTC Facility

Nursing Home · Worcester, MA

CMS overall rating 5/5 For profit - Corporation

CMS certification number225500

Contact & location

35 Fruit Street
Worcester, MA 01609
Worcester County
Phone
(978) 361-5032
ZIP code
01609 – all care providers

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Facility details

Certified beds
91
Residents per day
50.9 (56% occupied)
Ownership
For profit - Corporation
Legal name
West Side Corporation
Chain
Elder Services (6 facilities, avg 2.2★)
Medicare certified since
July 1, 1990
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 5/5
State avg 3.0
Health inspections★★★★★ 5/5
State avg 3.0
Staffing★★★★★ 4/5
State avg 3.1
Quality measures★★★★★ 5/5
State avg 3.3
Long-stay quality★★★★★ 5/5
Short-stay qualityNot rated

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.26 (state 3.86 · U.S. 3.86)
Registered nurses (RN)
0.47 (state 0.65 · U.S. 0.69)
Licensed practical nurses
0.95 (state 0.95 · U.S. 0.86)
Nurse aides
2.84 (state 2.26 · U.S. 2.32)
Weekend total
3.79 (state 3.48 · U.S. 3.42)
Nursing staff turnover
50.0 (state 38.2 · U.S. 45.8)%
RN turnover
70.0 (state 42.6 · U.S. 42.9)%
Administrators who left
1 in the last year

Inspections

Last standard inspection
March 30, 2026
Health deficiencies (last cycle)
0.0 (state 7.2 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
13 health · 30 fire safety
DateCitationSeverityStatus
2024-12-30 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2025-01-24
2024-12-30 Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-24
2024-12-30 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-24
2024-12-30 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2025-01-24
2024-11-06 Develop and implement policies and procedures to prevent abuse, neglect, and theft.
F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-04
2023-09-07 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2023-10-04
2023-09-07 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-09-29
2023-09-07 Develop and implement policies and procedures for flu and pneumonia vaccinations.
F0883 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-09-29
2023-09-07 Assess the resident when there is a significant change in condition
F0637 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-09-29
2023-09-07 Provide activities to meet all resident's needs.
F0679 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-09-29
2023-09-07 Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
F0756 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-09-29
2023-09-07 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-09-29
2023-09-07 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-09-29

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Connectone Bank (organization)5%+ Mortgage Interest · NOT APPLICABLE
Connectone Bank (organization)5%+ Security Interest · NOT APPLICABLE
Baker Tilly Advisory Group, LP (organization)Administrator · NOT APPLICABLE
Baker Tilly US LLP (organization)Administrator · NOT APPLICABLE
Boston Helpdesk, INC. (organization)Administrator · NOT APPLICABLE
Essex Group Management Corp (organization)Administrator · NOT APPLICABLE
Essex Group Staffing Company (organization)Administrator · NOT APPLICABLE
Picone, Scott (individual)Administrator · NOT APPLICABLE
Romano, Frank (individual)Administrator · NOT APPLICABLE
Romano, Katelyn (individual)Administrator · NOT APPLICABLE
Romano, Kyle (individual)Administrator · NOT APPLICABLE
Semaan, Rita (individual)Administrator · NOT APPLICABLE
Romano, Frank (individual)Corporate Director · NOT APPLICABLE
Romano, Frank (individual)Corporate Officer · NOT APPLICABLE
Essex Group Management Corp (organization)Operational/managerial Control · NOT APPLICABLE
Picone, Scott (individual)Operational/managerial Control · NOT APPLICABLE
Romano, Frank (individual)Operational/managerial Control · NOT APPLICABLE
Romano, Katelyn (individual)Operational/managerial Control · NOT APPLICABLE
Romano, Kyle (individual)Operational/managerial Control · NOT APPLICABLE
Semaan, Rita (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of West Side House LTC Facility?

West Side House LTC Facility has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Massachusetts.

How many beds does West Side House LTC Facility have?

It has 91 certified beds and cares for about 51 residents per day.

Has West Side House LTC Facility been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns West Side House LTC Facility?

It is part of Elder Services and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of West Side House LTC Facility?

(978) 361-5032. The facility is located at 35 Fruit Street, Worcester, MA 01609.

Other nursing homes in Worcester

Compare all nursing homes in Worcester, MA →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.