Hermitage Healthcare (The)

Nursing Home · Worcester, MA

CMS overall rating 2/5 For profit - Corporation

CMS certification number225009

Contact & location

383 Mill Street
Worcester, MA 01602
Worcester County
Phone
(508) 791-8131
ZIP code
01602 – all care providers

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Facility details

Certified beds
101
Residents per day
88.6 (88% occupied)
Ownership
For profit - Corporation
Legal name
383 Mill Street Operator LLC
Chain
Next Step Healthcare (14 facilities, avg 1.7★)
Medicare certified since
January 1, 1967
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 2/5
State avg 3.0
Health inspections★★★★★ 3/5
State avg 3.0
Staffing★★★★★ 3/5
State avg 3.1
Quality measures★★★★★ 1/5
State avg 3.3
Long-stay quality★★★★★ 2/5
Short-stay quality★★★★★ 1/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.74 (state 3.86 · U.S. 3.86)
Registered nurses (RN)
0.53 (state 0.65 · U.S. 0.69)
Licensed practical nurses
1.00 (state 0.95 · U.S. 0.86)
Nurse aides
2.20 (state 2.26 · U.S. 2.32)
Weekend total
3.37 (state 3.48 · U.S. 3.42)
Nursing staff turnover
21.0 (state 38.2 · U.S. 45.8)%
RN turnover
16.7 (state 42.6 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
August 20, 2025
Health deficiencies (last cycle)
12.0 (state 7.2 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
33 health · 11 fire safety
DateCitationSeverityStatus
2025-08-20 Administer the facility in a manner that enables it to use its resources effectively and efficiently.
F0835 · Administration Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-09-22
2025-08-20 Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
F0838 · Administration Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-09-22
2025-08-20 Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
F0557 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-09-22
2025-08-20 Reasonably accommodate the needs and preferences of each resident.
F0558 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-09-22
2025-08-20 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-09-22
2025-08-20 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-09-22
2025-08-20 Assist a resident in gaining access to vision and hearing services.
F0685 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-09-22
2025-08-20 Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
F0726 · Nursing and Physician Services Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-09-22
2025-08-20 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-09-22
2025-08-20 Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
F0942 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-09-22
2025-08-20 Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
F0628 · Resident Rights Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2025-09-22
2025-08-20 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2025-09-22
2024-06-04 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-06-21
2024-06-04 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-06-21
2024-06-04 Provide care or services that was trauma informed and/or culturally competent.
F0699 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-06-21
2024-06-04 Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
F0744 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-06-21
2023-01-19 Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
F0868 · Administration Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2023-02-17
2023-01-19 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2023-02-17
2023-01-19 Implement a program that monitors antibiotic use.
F0881 · Infection Control Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2023-02-17
2023-01-19 Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
F0882 · Infection Control Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2023-02-17
2023-01-19 Report COVID19 data to residents and families.
F0885 · Infection Control Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2023-02-17
2023-01-19 Perform COVID19 testing on residents and staff.
F0886 · Infection Control Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2023-02-17
2023-01-19 Provide activities to meet all resident's needs.
F0679 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-02-17
2023-01-19 Develop and implement policies and procedures for flu and pneumonia vaccinations.
F0883 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-02-17
2023-01-19 Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
F0887 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-02-17
2023-01-19 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-02-17
2023-01-19 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-02-17
2023-01-19 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-02-17
2023-01-19 Provide safe, appropriate dialysis care/services for a resident who requires such services.
F0698 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-02-17
2023-01-19 Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
F0756 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-02-17
2023-01-19 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
F0758 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-02-17
2023-01-19 Provide timely, quality laboratory services/tests to meet the needs of residents.
F0770 · Administration Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-02-17
2023-01-19 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-02-17

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Ksheersagar, Pankaj (individual)Administrator · NOT APPLICABLE
Next Step Healthcare LLC (organization)Administrator · NOT APPLICABLE
Ward, Kimberly (individual)Administrator · NOT APPLICABLE
Dell'anno, Damian (individual)Corporate Officer · NOT APPLICABLE
Next Step Healthcare LLC (organization)Direct Ownership Interest · NOT APPLICABLE
Dell'anno, Damian (individual)Indirect Ownership Interest · NOT APPLICABLE
Stephan, William (individual)Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE
Ksheersagar, Pankaj (individual)Operational/managerial Control · NOT APPLICABLE
Next Step Healthcare LLC (organization)Operational/managerial Control · NOT APPLICABLE
Ward, Kimberly (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Hermitage Healthcare (The)?

Hermitage Healthcare (The) has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Massachusetts.

How many beds does Hermitage Healthcare (The) have?

It has 101 certified beds and cares for about 89 residents per day.

Has Hermitage Healthcare (The) been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns Hermitage Healthcare (The)?

It is part of Next Step Healthcare and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Hermitage Healthcare (The)?

(508) 791-8131. The facility is located at 383 Mill Street, Worcester, MA 01602.

Other nursing homes in Worcester

Compare all nursing homes in Worcester, MA →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.