ST Francis Rehabilitation & Nursing Center

Nursing Home · Worcester, MA

CMS overall rating 4/5 For profit - Limited Liability company

CMS certification number225438

Contact & location

101 Plantation Street
Worcester, MA 01604
Worcester County
Phone
(508) 887-1000
ZIP code
01604 – all care providers

Open in Google Maps

Facility details

Certified beds
137
Residents per day
117.0 (85% occupied)
Ownership
For profit - Limited Liability company
Legal name
Bentley Saint Francis, LLC
Medicare certified since
July 1, 1990
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 4/5
State avg 3.0
Health inspections★★★★★ 3/5
State avg 3.0
Staffing★★★★★ 3/5
State avg 3.1
Quality measures★★★★★ 5/5
State avg 3.3
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 3/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.02 (state 3.86 · U.S. 3.86)
Registered nurses (RN)
0.78 (state 0.65 · U.S. 0.69)
Licensed practical nurses
1.18 (state 0.95 · U.S. 0.86)
Nurse aides
2.05 (state 2.26 · U.S. 2.32)
Weekend total
3.56 (state 3.48 · U.S. 3.42)
Nursing staff turnover
41.1 (state 38.2 · U.S. 45.8)%
RN turnover
26.3 (state 42.6 · U.S. 42.9)%
Administrators who left
2 in the last year

Inspections

Last standard inspection
November 24, 2025
Health deficiencies (last cycle)
3.0 (state 7.2 · U.S. 9.3)
From complaints
1
Citations on record (3 years)
23 health · 8 fire safety · includes actual harm
DateCitationSeverityStatus
2025-11-24 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-12-12
2025-11-24 Provide safe, appropriate dialysis care/services for a resident who requires such services.
F0698 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-12
2025-08-05 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-08-22
2024-08-06 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-08-24
2024-08-06 Give residents a notice of rights, rules, services and charges.
F0572 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-08-24
2024-08-06 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-08-24
2024-08-06 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-08-24
2024-08-06 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-08-24
2024-08-06 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-08-24
2024-08-06 Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
F0887 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-08-24
2024-04-25 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2024-04-10
2023-09-12 Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
F0561 · Resident Rights Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2023-09-25
2023-09-12 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2023-09-25
2023-09-12 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2023-09-25
2023-09-12 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-09-25
2023-04-11 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-05-01
2023-04-11 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-05-01
2023-04-11 Ensure each resident’s drug regimen must be free from unnecessary drugs.
F0757 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-05-11
2023-04-11 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-05-01
2023-04-11 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-05-01
2023-04-11 Assist a resident in gaining access to vision and hearing services.
F0685 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-05-01
2023-04-11 Provide or obtain dental services for each resident.
F0791 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-05-01
2023-04-11 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-05-01

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

2 penalties in the last three years, including $19,175 in fines.

DateTypeAmount
2024-04-25Fine$10,527
2023-09-12Fine$8,648

Ownership & management

NameRoleSince
Bentley Health Group LLC (organization)5%+ Direct Ownership Interest · 100%
Raso, Steven (individual)5%+ Indirect Ownership Interest
Wellington Healthcare LLC (organization)5%+ Indirect Ownership Interest
Bentley Health Group LLC (organization)Administrator · NOT APPLICABLE
Landmark Health Solutions, LLC (organization)Administrator · NOT APPLICABLE
Rossano, Bryan (individual)Administrator · NOT APPLICABLE
Wellington Healthcare LLC (organization)Administrator · NOT APPLICABLE
Raso, Steven (individual)Corporate Officer · NOT APPLICABLE
Rossano, Bryan (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of ST Francis Rehabilitation & Nursing Center?

ST Francis Rehabilitation & Nursing Center has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Massachusetts.

How many beds does ST Francis Rehabilitation & Nursing Center have?

It has 137 certified beds and cares for about 117 residents per day.

Has ST Francis Rehabilitation & Nursing Center been fined?

Yes. CMS lists 2 penalties totaling $19,175 in the last three years.

What is the phone number of ST Francis Rehabilitation & Nursing Center?

(508) 887-1000. The facility is located at 101 Plantation Street, Worcester, MA 01604.

Other nursing homes in Worcester

Compare all nursing homes in Worcester, MA →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.