Plymouth Village
Nursing Home · Redlands, CA
CMS certification number055914
Contact & location
819 Salem DriveRedlands, CA 92373
San Bernardino County
- Phone
- (909) 793-1233
- ZIP code
- 92373 – all care providers
Facility details
- Certified beds
- 48
- Residents per day
- 43.0 (90% occupied)
- Ownership
- Non profit - Corporation
- Legal name
- Humangood Norcal
- Chain
- Humangood (17 facilities, avg 4.5★)
- Medicare certified since
- March 29, 1968
- Participates in
- Medicare and Medicaid
- Continuing care
- Part of a continuing care retirement community
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 4.53 (state 4.52 · U.S. 3.86)
- Registered nurses (RN)
- 0.32 (state 0.67 · U.S. 0.69)
- Licensed practical nurses
- 1.47 (state 1.20 · U.S. 0.86)
- Nurse aides
- 2.74 (state 2.65 · U.S. 2.32)
- Weekend total
- 4.02 (state 4.09 · U.S. 3.42)
- Nursing staff turnover
- 26.5 (state 36.7 · U.S. 45.8)%
- RN turnover
- —
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- June 19, 2025
- Health deficiencies (last cycle)
- 7.0 (state 15.7 · U.S. 9.3)
- From complaints
- 1
- Citations on record (3 years)
- 23 health · 18 fire safety
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-05-28 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-04 |
| 2025-06-19 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2025-07-10 |
| 2025-06-19 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2025-07-10 |
| 2025-06-19 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-10 |
| 2025-06-19 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-10 |
| 2025-06-19 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-10 |
| 2025-06-19 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-10 |
| 2024-04-26 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. F0726 · Nursing and Physician Services Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-05-20 |
| 2024-04-26 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-05-20 |
| 2024-04-26 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-05-20 |
| 2024-04-26 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F0693 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-20 |
| 2024-04-26 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-20 |
| 2024-04-26 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-20 |
| 2024-04-26 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-05-20 |
| 2023-03-10 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2023-04-18 |
| 2023-03-10 | Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-04-18 |
| 2023-03-10 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-04-18 |
| 2023-03-10 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-04-18 |
| 2023-03-10 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-04-18 |
| 2023-03-10 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-04-18 |
| 2023-03-10 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-04-18 |
| 2023-03-10 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-04-18 |
| 2023-03-10 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. F0921 · Environmental Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-04-18 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Humangood Norcal (organization) | 5%+ Direct Ownership Interest · 100% | |
| Humangood (organization) | 5%+ Indirect Ownership Interest · 100% | |
| U.S. Bank (organization) | 5%+ Security Interest · NOT APPLICABLE | |
| Baker Tilly US LLP (organization) | Administrator · NOT APPLICABLE | |
| Cochrane, John (individual) | Administrator · NOT APPLICABLE | |
| Davis, Victoria (individual) | Administrator · NOT APPLICABLE | |
| Drake, Brett (individual) | Administrator · NOT APPLICABLE | |
| Hansen (organization) | Administrator · NOT APPLICABLE | |
| Harrison, Michael (individual) | Administrator · NOT APPLICABLE | |
| Humangood (organization) | Administrator · NOT APPLICABLE | |
| Humangood Norcal (organization) | Administrator · NOT APPLICABLE | |
| Humangood Socal (organization) | Administrator · NOT APPLICABLE | |
| Kelley, Albert (individual) | Administrator · NOT APPLICABLE | |
| McDonald, Andrew (individual) | Administrator · NOT APPLICABLE | |
| Nassar, Mohamed (individual) | Administrator · NOT APPLICABLE | |
| U.S. Bank (organization) | Administrator · NOT APPLICABLE | |
| Vangelisto, Gwen (individual) | Administrator · NOT APPLICABLE | |
| Washington Federal (organization) | Administrator · NOT APPLICABLE | |
| Baker, Judith (individual) | Corporate Director · NOT APPLICABLE | |
| Battison, William (individual) | Corporate Director · NOT APPLICABLE | |
| Brown, Herman (individual) | Corporate Director · NOT APPLICABLE | |
| Christopherson, Joanne (individual) | Corporate Director · NOT APPLICABLE | |
| Feller, Irene (individual) | Corporate Director · NOT APPLICABLE | |
| Griffith, Alan (individual) | Corporate Director · NOT APPLICABLE | |
| Holmes, Michelle (individual) | Corporate Director · NOT APPLICABLE | |
| Kelley, Albert (individual) | Corporate Director · NOT APPLICABLE | |
| Roth, Sharon (individual) | Corporate Director · NOT APPLICABLE | |
| Vangelisto, Gwen (individual) | Corporate Director · NOT APPLICABLE | |
| Cochrane, John (individual) | Corporate Officer · NOT APPLICABLE | |
| Ghassemi, Bethany (individual) | Corporate Officer · NOT APPLICABLE | |
| McDonald, Andrew (individual) | Corporate Officer · NOT APPLICABLE | |
| Ogus, Daniel (individual) | Corporate Officer · NOT APPLICABLE | |
| Cochrane, John (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Davis, Victoria (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Drake, Brett (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Ghassemi, Bethany (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Harrison, Michael (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Humangood Norcal (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Humangood Socal (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Lopez, Jessica (individual) | Operational/managerial Control · NOT APPLICABLE | |
| McDonald, Andrew (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Nassar, Mohamed (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Ogus, Daniel (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Vangelisto, Gwen (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Plymouth Village?
Plymouth Village has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in California.
How many beds does Plymouth Village have?
It has 48 certified beds and cares for about 43 residents per day.
Has Plymouth Village been fined?
CMS lists no federal fines or payment denials in the last three years.
Who owns Plymouth Village?
It is part of Humangood and is classified as non profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Plymouth Village?
(909) 793-1233. The facility is located at 819 Salem Drive, Redlands, CA 92373.
Other nursing homes in Redlands
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Redlands Healthcare Center
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Brookside Healthcare Center
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Highland Care Center of Redlands
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Madison Grove Post Acute
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Asistencia Villa Healthcare Center
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★★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.