Highland Care Center of Redlands

Nursing Home · Redlands, CA

CMS overall rating 3/5 For profit - Limited Liability company

CMS certification number055650

Contact & location

700 E Highland Ave
Redlands, CA 92374
San Bernardino County
Phone
(909) 793-2678
ZIP code
92374 – all care providers

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Facility details

Certified beds
80
Residents per day
75.4 (94% occupied)
Ownership
For profit - Limited Liability company
Legal name
Ag Redlands LLC
Chain
Cambridge Healthcare Services (32 facilities, avg 2.5★)
Medicare certified since
December 31, 1971
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 3/5
State avg 3.2
Health inspections★★★★★ 3/5
State avg 2.8
Staffing★★★★★ 3/5
State avg 3.3
Quality measures★★★★★ 3/5
State avg 4.1
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 2/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.30 (state 4.52 · U.S. 3.86)
Registered nurses (RN)
0.40 (state 0.67 · U.S. 0.69)
Licensed practical nurses
1.37 (state 1.20 · U.S. 0.86)
Nurse aides
2.53 (state 2.65 · U.S. 2.32)
Weekend total
3.72 (state 4.09 · U.S. 3.42)
Nursing staff turnover
48.5 (state 36.7 · U.S. 45.8)%
RN turnover
40.0 (state 38.1 · U.S. 42.9)%
Administrators who left
1 in the last year

Inspections

Last standard inspection
June 11, 2026
Health deficiencies (last cycle)
15.0 (state 15.7 · U.S. 9.3)
From complaints
2
Citations on record (3 years)
45 health · 30 fire safety
DateCitationSeverityStatus
2026-06-11 Ensure that residents are fully informed and understand their health status, care and treatments.
F0552 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-07-03
2026-06-11 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-07-03
2026-06-11 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-07-03
2026-06-11 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F0688 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-07-03
2026-06-11 Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
F0628 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-07-03
2026-06-11 Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
F0640 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-07-03
2026-06-11 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-07-03
2026-06-11 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-07-03
2026-06-11 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-07-03
2026-06-11 Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
F0700 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-07-03
2026-06-11 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-07-03
2026-06-11 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-07-03
2026-06-11 Dispose of garbage and refuse properly.
F0814 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-07-03
2025-09-26 Develop and implement policies and procedures to prevent abuse, neglect, and theft.
F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-11-19
2025-09-25 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-11-21
2025-03-27 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-04-20
2025-02-21 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-21 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-21 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F0688 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-21 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-21 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-21 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-21 Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
F0803 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-21 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-21 Keep all essential equipment working safely.
F0908 · Environmental Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-21 Make sure that a working call system is available in each resident's bathroom and bathing area.
F0919 · Environmental Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-21
2025-02-21 Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
F0912 · Environmental Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2025-03-21
2024-11-14 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-11-27
2024-08-22 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-09-09
2023-12-18 Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
F0626 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-01-16
2023-09-12 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-09-20
2023-08-12 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-08-22
2023-08-12 Develop and implement policies and procedures to prevent abuse, neglect, and theft.
F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-08-22
2022-07-29 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2022-08-23
2022-07-29 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-08-23
2022-07-29 Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
F0557 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-08-23
2022-07-29 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-08-23
2022-07-29 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-08-23
2022-07-29 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-08-23
2022-07-29 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-08-23
2022-07-29 Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
F0726 · Nursing and Physician Services Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-08-23
2022-07-29 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-08-23
2022-07-29 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-08-23
2022-07-29 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-08-23
2022-07-29 Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
F0912 · Environmental Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2022-08-23

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Ag Facilities Operations, LLC (organization)5%+ Direct Ownership Interest · 100%
Ira E Smedra Living Trust (organization)5%+ Indirect Ownership Interest · 48%
Win Win Enterprises, LLC (organization)5%+ Indirect Ownership Interest · 48%
Butenko, Julie (individual)Administrator · NOT APPLICABLE
Cambridge Healthcare Services LLC (organization)Administrator · NOT APPLICABLE
Capela, Heidi (individual)Administrator · NOT APPLICABLE
Consolidated Industries, INC. (organization)Administrator · NOT APPLICABLE
Hassell, Lance (individual)Administrator · NOT APPLICABLE
Latterell, Kyle (individual)Administrator · NOT APPLICABLE
Lutz, Linda (individual)Administrator · NOT APPLICABLE
Pai, Shantharam (individual)Administrator · NOT APPLICABLE
Preferred Bank (organization)Administrator · NOT APPLICABLE
Salazar, Paulina (individual)Administrator · NOT APPLICABLE
Vidales, Miguel (individual)Administrator · NOT APPLICABLE
Wintner, Jacob (individual)Administrator · NOT APPLICABLE
Wintner, Jacob (individual)Corporate Officer · NOT APPLICABLE
Latterell, Kyle (individual)Managing Control - Governing Body · NOT APPLICABLE
Vidales, Miguel (individual)Managing Control - Governing Body · NOT APPLICABLE
Butenko, Julie (individual)Operational/managerial Control · NOT APPLICABLE
Cambridge Healthcare Services LLC (organization)Operational/managerial Control · NOT APPLICABLE
Capela, Heidi (individual)Operational/managerial Control · NOT APPLICABLE
Chimwaza, Pearson (individual)Operational/managerial Control · NOT APPLICABLE
Consolidated Industries, INC. (organization)Operational/managerial Control · NOT APPLICABLE
Hassell, Lance (individual)Operational/managerial Control · NOT APPLICABLE
Latterell, Kyle (individual)Operational/managerial Control · NOT APPLICABLE
Lutz, Linda (individual)Operational/managerial Control · NOT APPLICABLE
Pai, Shantharam (individual)Operational/managerial Control · NOT APPLICABLE
Preferred Bank (organization)Operational/managerial Control · NOT APPLICABLE
Salazar, Paulina (individual)Operational/managerial Control · NOT APPLICABLE
Vidales, Miguel (individual)Operational/managerial Control · NOT APPLICABLE
Wintner, Jacob (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Highland Care Center of Redlands?

Highland Care Center of Redlands has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in California.

How many beds does Highland Care Center of Redlands have?

It has 80 certified beds and cares for about 75 residents per day.

Has Highland Care Center of Redlands been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns Highland Care Center of Redlands?

It is part of Cambridge Healthcare Services and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Highland Care Center of Redlands?

(909) 793-2678. The facility is located at 700 E Highland Ave, Redlands, CA 92374.

Other nursing homes in Redlands

Compare all nursing homes in Redlands, CA →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.