Harbor's Edge

Nursing Home · Norfolk, VA

CMS overall rating 5/5 Non profit - Corporation

CMS certification number495395

Contact & location

One Colley Avenue
Norfolk, VA 23510
Norfolk City County
Phone
(757) 233-0475
ZIP code
23510 – all care providers

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Facility details

Certified beds
33
Residents per day
29.5 (89% occupied)
Ownership
Non profit - Corporation
Legal name
Fort Norfolk Retirement Community, INC.
Medicare certified since
March 14, 2008
Participates in
Medicare
Continuing care
Part of a continuing care retirement community
Council
Resident council

CMS star ratings

Overall★★★★★ 5/5
State avg 3.0
Health inspections★★★★★ 5/5
State avg 2.7
Staffing★★★★★ 5/5
State avg 2.4
Quality measures★★★★★ 4/5
State avg 3.9
Long-stay quality★★★★★ 2/5
Short-stay quality★★★★★ 5/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
5.87 (state 3.76 · U.S. 3.86)
Registered nurses (RN)
1.48 (state 0.69 · U.S. 0.69)
Licensed practical nurses
1.15 (state 1.00 · U.S. 0.86)
Nurse aides
3.23 (state 2.07 · U.S. 2.32)
Weekend total
4.74 (state 3.29 · U.S. 3.42)
Nursing staff turnover
40.4 (state 48.1 · U.S. 45.8)%
RN turnover
41.7 (state 48.2 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
February 5, 2026
Health deficiencies (last cycle)
1.0 (state 14.5 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
13 health · 10 fire safety
DateCitationSeverityStatus
2026-02-05 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-03-07
2024-03-14 Make sure that a working call system is available in each resident's bathroom and bathing area.
F0919 · Environmental Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-04-28
2022-08-11 Develop and implement policies and procedures to prevent abuse, neglect, and theft.
F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-09-16
2022-08-11 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-09-16
2022-08-11 Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
F0849 · Administration Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-09-16
2019-09-10 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2019-10-25
2019-09-10 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2019-10-25
2019-09-10 Allow resident to participate in the development and implementation of his or her person-centered plan of care.
F0553 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-10-25
2019-09-10 Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
F0622 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-10-25
2019-09-10 Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
F0640 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-10-25
2019-09-10 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-10-25
2019-09-10 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
F0758 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-10-25
2019-09-10 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-10-25

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Smith, Linda (individual)Contracted Managing Employee · NOT APPLICABLE
L'heureux, Cathy (individual)Corporate Director · NOT APPLICABLE
Torres, Dayanara (individual)W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Harbor's Edge?

Harbor's Edge has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Virginia.

How many beds does Harbor's Edge have?

It has 33 certified beds and cares for about 30 residents per day.

Has Harbor's Edge been fined?

CMS lists no federal fines or payment denials in the last three years.

What is the phone number of Harbor's Edge?

(757) 233-0475. The facility is located at One Colley Avenue, Norfolk, VA 23510.

Other nursing homes in Norfolk

Compare all nursing homes in Norfolk, VA →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.