Lake Taylor Hosp
Nursing Home · Norfolk, VA
CMS certification number495117
Contact & location
1309 Kempsville RDNorfolk, VA 23502
Norfolk City County
- Phone
- (757) 461-5001
- ZIP code
- 23502 – all care providers
Facility details
- Certified beds
- 192
- Residents per day
- 159.5 (83% occupied)
- Ownership
- Government - Hospital district
- Legal name
- Hospital Authority of Norfolk
- Medicare certified since
- February 1, 1979
- Participates in
- Medicare and Medicaid
- Council
- Both council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 4.90 (state 3.76 · U.S. 3.86)
- Registered nurses (RN)
- 0.43 (state 0.69 · U.S. 0.69)
- Licensed practical nurses
- 2.45 (state 1.00 · U.S. 0.86)
- Nurse aides
- 2.02 (state 2.07 · U.S. 2.32)
- Weekend total
- 3.96 (state 3.29 · U.S. 3.42)
- Nursing staff turnover
- 47.3 (state 48.1 · U.S. 45.8)%
- RN turnover
- 45.5 (state 48.2 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- September 26, 2025
- Health deficiencies (last cycle)
- 5.0 (state 14.5 · U.S. 9.3)
- From complaints
- 2
- Citations on record (3 years)
- 24 health · 10 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2025-09-26 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-11-28 |
| 2025-09-26 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-11-28 |
| 2025-09-26 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-11-28 |
| 2025-09-26 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. F0700 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-11-28 |
| 2025-09-26 | Keep all essential equipment working safely. F0908 · Environmental Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-09 |
| 2021-10-15 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
G Actual harm |
Corrected 2021-12-22 |
| 2021-10-15 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2021-12-22 |
| 2021-10-15 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2021-12-22 |
| 2021-10-15 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. F0700 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2021-12-22 |
| 2021-10-15 | Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised. F0811 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2021-12-22 |
| 2021-10-15 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-12-22 |
| 2021-10-15 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-12-22 |
| 2021-10-15 | Provide activities to meet all resident's needs. F0679 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2021-12-22 |
| 2021-10-15 | Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2021-12-22 |
| 2018-11-01 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2018-12-16 |
| 2018-11-01 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2018-12-16 |
| 2018-11-01 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2018-12-16 |
| 2018-11-01 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. F0921 · Environmental Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2018-12-16 |
| 2018-11-01 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. F0925 · Environmental Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2018-12-16 |
| 2018-11-01 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. F0636 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2018-12-16 |
| 2018-11-01 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2018-12-16 |
| 2018-11-01 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2018-12-16 |
| 2018-11-01 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2018-12-16 |
| 2018-11-01 | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. F0577 · Resident Rights Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2018-12-16 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $59,150 in fines.
| Date | Type | Amount |
|---|---|---|
| 2025-09-26 | Fine | $59,150 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Hospital Authority of Norfolk (organization) | 5%+ Direct Ownership Interest · 100% | |
| Aramark Healthcare Support Services LLC (organization) | Administrator · NOT APPLICABLE | |
| Hcare LLC (organization) | Administrator · NOT APPLICABLE | |
| Hospital Authority of Norfolk (organization) | Administrator · NOT APPLICABLE | |
| Orsini, Thomas (individual) | Administrator · NOT APPLICABLE | |
| Wilhelm, Karen (individual) | Administrator · NOT APPLICABLE | |
| Wolford, Lorraine (individual) | Administrator · NOT APPLICABLE | |
| Albert, Elizabeth (individual) | Corporate Director · NOT APPLICABLE | |
| Armstrong, Melody (individual) | Corporate Director · NOT APPLICABLE | |
| Bauman, Deborah (individual) | Corporate Director · NOT APPLICABLE | |
| Durham, Calvin (individual) | Corporate Director · NOT APPLICABLE | |
| Lehew, Willette (individual) | Corporate Director · NOT APPLICABLE | |
| Massey, Paul (individual) | Corporate Director · NOT APPLICABLE | |
| Orsini, Thomas (individual) | Corporate Director · NOT APPLICABLE | |
| Poston, Anita (individual) | Corporate Director · NOT APPLICABLE | |
| Roberts-Atwater, Beverly (individual) | Corporate Director · NOT APPLICABLE | |
| Robinson, Bradbury (individual) | Corporate Director · NOT APPLICABLE | |
| Ryan, John (individual) | Corporate Director · NOT APPLICABLE | |
| Ward, Willie (individual) | Corporate Director · NOT APPLICABLE | |
| Fogg, Robert (individual) | Corporate Officer · NOT APPLICABLE | |
| Albert, Elizabeth (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Allen, Suzanne (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Armstrong, Melody (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Durham, Calvin (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Poston, Anita (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Roberts-Atwater, Beverly (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Robinson, Bradbury (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Ryan, John (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Ward, Willie (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Albert, Elizabeth (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Allen, Suzanne (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Aramark Healthcare Support Services LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Armstrong, Melody (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Durham, Calvin (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Fogg, Robert (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Hcare LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Hospital Authority of Norfolk (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Orsini, Thomas (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Poston, Anita (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Roberts-Atwater, Beverly (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Robinson, Bradbury (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Ryan, John (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Ward, Willie (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Wilhelm, Karen (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Wolford, Lorraine (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Lake Taylor Hosp?
Lake Taylor Hosp has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Virginia.
How many beds does Lake Taylor Hosp have?
It has 192 certified beds and cares for about 160 residents per day.
Has Lake Taylor Hosp been fined?
Yes. CMS lists 1 penalty totaling $59,150 in the last three years.
What is the phone number of Lake Taylor Hosp?
(757) 461-5001. The facility is located at 1309 Kempsville RD, Norfolk, VA 23502.
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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.