Waterside Health & Rehab Center

Nursing Home · Norfolk, VA

CMS overall rating 3/5 For profit - Corporation

CMS certification number495173

Contact & location

249 South Newtown RD
Norfolk, VA 23502
Norfolk City County
Phone
(757) 892-5500
ZIP code
23502 – all care providers

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Facility details

Certified beds
197
Residents per day
113.0 (57% occupied)
Ownership
For profit - Corporation
Legal name
Waterside Health & Rehab Center LLC
Chain
Saber Healthcare Group (126 facilities, avg 2.9★)
Medicare certified since
December 5, 1987
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 3/5
State avg 3.0
Health inspections★★★★★ 3/5
State avg 2.7
Staffing★★★★★ 3/5
State avg 2.4
Quality measures★★★★★ 2/5
State avg 3.9
Long-stay quality★★★★★ 3/5
Short-stay quality★★★★★ 2/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.07 (state 3.76 · U.S. 3.86)
Registered nurses (RN)
0.89 (state 0.69 · U.S. 0.69)
Licensed practical nurses
1.08 (state 1.00 · U.S. 0.86)
Nurse aides
2.09 (state 2.07 · U.S. 2.32)
Weekend total
3.62 (state 3.29 · U.S. 3.42)
Nursing staff turnover
35.8 (state 48.1 · U.S. 45.8)%
RN turnover
24.1 (state 48.2 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
June 23, 2023
Health deficiencies (last cycle)
12.0 (state 14.5 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
52 health · 15 fire safety · includes actual harm
DateCitationSeverityStatus
2023-11-29 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2023-11-28
2023-06-23 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-07-13
2023-06-23 Protect each resident from the wrongful use of the resident's belongings or money.
F0602 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-07-13
2023-06-23 Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
F0622 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-07-13
2023-06-23 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-07-13
2023-06-23 Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
F0625 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-07-13
2023-06-23 Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
F0636 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-07-13
2023-06-23 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-07-13
2023-06-23 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-07-13
2023-06-23 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-07-13
2023-06-23 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-07-13
2023-06-23 Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
F0700 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-07-13
2023-06-23 Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
F0925 · Environmental Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-07-13
2019-12-12 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2019-12-06
2019-12-12 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2020-01-07
2019-12-12 Keep residents' personal and medical records private and confidential.
F0583 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-01-07
2019-12-12 Develop and implement policies and procedures to prevent abuse, neglect, and theft.
F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-01-07
2019-12-12 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-01-07
2019-12-12 Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
F0622 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-01-07
2019-12-12 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-01-07
2019-12-12 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-01-07
2019-12-12 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-01-07
2019-12-12 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-01-07
2019-12-12 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-01-07
2019-12-12 Provide appropriate foot care.
F0687 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-01-07
2019-12-12 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-01-07
2019-12-12 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-01-07
2018-06-28 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 G
Actual harm		 Corrected 2018-08-12
2018-06-28 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690 · Quality of Life and Care Deficiencies		 G
Actual harm		 Corrected 2018-08-12
2018-06-28 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2018-08-12
2018-06-28 Implement a program that monitors antibiotic use.
F0881 · Infection Control Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2018-08-12
2018-06-28 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2018-08-12
2018-06-28 Ensure that the resident and his/her doctor meet face-to-face at all required visits.
F0712 · Nursing and Physician Services Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2018-08-12
2018-06-28 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
F0725 · Nursing and Physician Services Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2018-08-12
2018-06-28 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2018-08-12
2018-06-28 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2018-08-12
2018-06-28 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2018-08-12
2018-06-28 Keep residents' personal and medical records private and confidential.
F0583 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2018-08-12
2018-06-28 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2018-08-12
2018-06-28 Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
F0625 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2018-08-12
2018-06-28 Assure that each resident’s assessment is updated at least once every 3 months.
F0638 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2018-08-12
2018-06-28 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2018-08-12
2018-06-28 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2018-08-12
2018-06-28 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2018-08-12
2018-06-28 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2018-08-12
2018-06-28 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2018-08-12
2018-06-28 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2018-08-12
2018-06-28 Provide safe, appropriate pain management for a resident who requires such services.
F0697 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2018-08-12
2018-06-28 Provide safe, appropriate dialysis care/services for a resident who requires such services.
F0698 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2018-08-12
2018-06-28 Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
F0742 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2018-08-12

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

1 penalty in the last three years, including $8,375 in fines.

DateTypeAmount
2023-11-29Fine$8,375

Ownership & management

NameRoleSince
Ohi Asset (VA) Newton-Norfolk, LLC (organization)5%+ Security Interest · NOT APPLICABLE
Citrin Cooperman Advisors LLC (organization)Administrator · NOT APPLICABLE
Hajimomenian, Amir (individual)Administrator · NOT APPLICABLE
Hinners, Michelle (individual)Administrator · NOT APPLICABLE
Huntington National Bank (organization)Administrator · NOT APPLICABLE
Jackson, Ashley (individual)Administrator · NOT APPLICABLE
Nicoluzakis, Gregory (individual)Administrator · NOT APPLICABLE
Ohi Asset (VA) Newton-Norfolk, LLC (organization)Administrator · NOT APPLICABLE
Saber Governance LLC (organization)Administrator · NOT APPLICABLE
Saber Healthcare Group LLC (organization)Administrator · NOT APPLICABLE
SHG Boa LLC (organization)Administrator · NOT APPLICABLE
SHG Management LLC (organization)Administrator · NOT APPLICABLE
SHG MT, LLC (organization)Administrator · NOT APPLICABLE
Volpe, Benjamin (individual)Administrator · NOT APPLICABLE
Walker & Associates PC (organization)Administrator · NOT APPLICABLE
Saber Healthcare Holdings LLC (organization)Direct Ownership Interest · NOT APPLICABLE
Benjamin N. Volpe Family Dynasty Trust (Dated December 29, 2020) (organization)Indirect Ownership Interest · NOT APPLICABLE
BNV Dynasty LLC (organization)Indirect Ownership Interest · NOT APPLICABLE
Decanted William I. Weisberg Family Dynasty Trust (Dated Sept 30, 2020 (organization)Indirect Ownership Interest · NOT APPLICABLE
Wiw Dynasty LLC (organization)Indirect Ownership Interest · NOT APPLICABLE
Weisberg, William (individual)Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE
Hajimomenian, Amir (individual)Operational/managerial Control · NOT APPLICABLE
Hinners, Michelle (individual)Operational/managerial Control · NOT APPLICABLE
Jackson, Ashley (individual)Operational/managerial Control · NOT APPLICABLE
SHG Management LLC (organization)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Waterside Health & Rehab Center?

Waterside Health & Rehab Center has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Virginia.

How many beds does Waterside Health & Rehab Center have?

It has 197 certified beds and cares for about 113 residents per day.

Has Waterside Health & Rehab Center been fined?

Yes. CMS lists 1 penalty totaling $8,375 in the last three years.

Who owns Waterside Health & Rehab Center?

It is part of Saber Healthcare Group and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Waterside Health & Rehab Center?

(757) 892-5500. The facility is located at 249 South Newtown RD, Norfolk, VA 23502.

Other nursing homes in Norfolk

Compare all nursing homes in Norfolk, VA →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.