Norfolk Health Care Center

Nursing Home · Norfolk, VA

CMS overall rating 1/5 For profit - Corporation

CMS certification number495210

Contact & location

901 East Princess Anne Road
Norfolk, VA 23504
Norfolk City County
Phone
(757) 626-1642
ZIP code
23504 – all care providers

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Facility details

Certified beds
180
Residents per day
166.1 (92% occupied)
Ownership
For profit - Corporation
Legal name
Norfolk SNF LLC
Chain
Lifeworks Rehab (64 facilities, avg 2.1★)
Medicare certified since
May 4, 1990
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 1/5
State avg 3.0
Health inspections★★★★★ 1/5
State avg 2.7
Staffing★★★★★ 1/5
State avg 2.4
Quality measures★★★★★ 2/5
State avg 3.9
Long-stay quality★★★★★ 2/5
Short-stay quality★★★★★ 3/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.13 (state 3.76 · U.S. 3.86)
Registered nurses (RN)
0.44 (state 0.69 · U.S. 0.69)
Licensed practical nurses
1.08 (state 1.00 · U.S. 0.86)
Nurse aides
1.61 (state 2.07 · U.S. 2.32)
Weekend total
2.68 (state 3.29 · U.S. 3.42)
Nursing staff turnover
72.8 (state 48.1 · U.S. 45.8)%
RN turnover
87.9 (state 48.2 · U.S. 42.9)%
Administrators who left
1 in the last year

Inspections

Last standard inspection
July 15, 2021
Health deficiencies (last cycle)
25.0 (state 14.5 · U.S. 9.3)
From complaints
13
Citations on record (3 years)
51 health · 23 fire safety · includes immediate jeopardy
DateCitationSeverityStatus
2026-03-12 Develop and implement policies and procedures to prevent abuse, neglect, and theft.
F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-06
2026-03-12 Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
F0726 · Nursing and Physician Services Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-06
2026-01-14 Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
F0803 · Nutrition and Dietary Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-01-30
2026-01-14 Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
F0628 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-30
2026-01-14 Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
F0807 · Nutrition and Dietary Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-30
2026-01-14 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-30
2026-01-14 Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
F0921 · Environmental Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-30
2025-09-24 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
F0725 · Nursing and Physician Services Deficiencies · complaint inspection		 J
Immediate jeopardy to resident health or safety		 Corrected 2025-12-16
2025-09-24 Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
F0807 · Nutrition and Dietary Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-01-30
2025-09-24 Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
F0628 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-30
2025-09-24 Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
F0803 · Nutrition and Dietary Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-30
2025-09-24 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-30
2025-09-24 Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
F0921 · Environmental Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-30
2024-09-05 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-01
2021-07-15 Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
F0925 · Environmental Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2021-08-18
2021-07-15 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2021-08-18
2021-07-15 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2021-08-18
2021-07-15 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2021-08-18
2021-07-15 The resident has the right to receive notices in a format and a language he or she understands.
F0574 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-08-18
2021-07-15 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-08-18
2021-07-15 Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
F0622 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-08-18
2021-07-15 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-08-18
2021-07-15 Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
F0625 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-08-18
2021-07-15 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-08-18
2021-07-15 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-08-18
2021-07-15 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-08-18
2019-05-09 Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
F0727 · Nursing and Physician Services Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2019-06-17
2019-05-09 Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
F0622 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2019-06-17
2019-05-09 Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
F0625 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2019-06-17
2019-05-09 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2019-06-17
2019-05-09 Honor the resident's right to organize and participate in resident/family groups in the facility.
F0565 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-06-17
2019-05-09 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-06-17
2019-05-09 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-06-17
2019-05-09 Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
F0655 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-06-17
2019-05-09 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-06-17
2019-05-09 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-06-17
2019-05-09 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-06-17
2019-05-09 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-06-17
2019-05-09 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-06-17
2019-05-09 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-06-17
2019-05-09 Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
F0849 · Administration Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-06-17
2019-05-09 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-06-17
2017-08-17 Provide necessary care and services to maintain or improve the highest well being of each resident .
F0309 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2017-09-27
2017-08-17 Ensure that residents are safe from serious medication errors.
F0333 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2017-09-27
2017-08-17 Store, cook, and serve food in a safe and clean way.
F0371 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2017-09-27
2017-08-17 Provide routine and 24-hour emergency dental care for each resident.
F0411 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2017-09-27
2017-08-17 Try to resolve each resident's complaints quickly.
F0166 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2017-09-27
2017-08-17 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
F0314 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2017-09-27
2017-08-17 Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
F0431 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2017-09-27
2017-08-17 Have a program that investigates, controls and keeps infection from spreading.
F0441 · Environmental Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2017-09-27

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

1 penalty in the last three years, including $102,245 in fines.

DateTypeAmount
2025-09-24Fine$102,245

Ownership & management

NameRoleSince
Norfolk Holdings I LLC (organization)5%+ Direct Ownership Interest · 100%
Charles 1994 Family Grantor Trust (organization)5%+ Indirect Ownership Interest
Chesapeake East LLC (organization)5%+ Indirect Ownership Interest
Edward 1998 Family Grantor Trust (organization)5%+ Indirect Ownership Interest
Ek 2005 Family Trust (organization)5%+ Indirect Ownership Interest
Fay 2014 Family Grantor Trust (organization)5%+ Indirect Ownership Interest
Fay 2014 LLC (organization)5%+ Indirect Ownership Interest
LL 2013 Family Trust (organization)5%+ Indirect Ownership Interest
MMS 2008 Family Trust (organization)5%+ Indirect Ownership Interest
MZR East LLC (organization)5%+ Indirect Ownership Interest
Saul 2012 Family Grantor Trust (organization)5%+ Indirect Ownership Interest
Silverstone East LLC (organization)5%+ Indirect Ownership Interest
Sol 2000 Family Grantor Trust (organization)5%+ Indirect Ownership Interest
Sol 2000 LLC (organization)5%+ Indirect Ownership Interest
Stevens 3920 & Family LLC (organization)5%+ Indirect Ownership Interest
Stevens 3920 Family Grantor Trust (organization)5%+ Indirect Ownership Interest
Stevens 3920 LLC (organization)5%+ Indirect Ownership Interest
Wilson, Steven (individual)Corporate Director · NOT APPLICABLE
Rylbss East Manager LLC (organization)Operational/managerial Control · NOT APPLICABLE
Wilson, Steven (individual)W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Norfolk Health Care Center?

Norfolk Health Care Center has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Virginia.

How many beds does Norfolk Health Care Center have?

It has 180 certified beds and cares for about 166 residents per day.

Has Norfolk Health Care Center been fined?

Yes. CMS lists 1 penalty totaling $102,245 in the last three years.

Who owns Norfolk Health Care Center?

It is part of Lifeworks Rehab and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Norfolk Health Care Center?

(757) 626-1642. The facility is located at 901 East Princess Anne Road, Norfolk, VA 23504.

Other nursing homes in Norfolk

Compare all nursing homes in Norfolk, VA →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.