Holland Home - Raybrook Manor

Nursing Home · Grand Rapids, MI

CMS overall rating 5/5 Non profit - Corporation

CMS certification number235440

Contact & location

2121 Raybrook SE
Grand Rapids, MI 49546
Kent County
Phone
(616) 235-5702
ZIP code
49546 – all care providers

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Facility details

Certified beds
101
Residents per day
90.7 (90% occupied)
Ownership
Non profit - Corporation
Legal name
Holland Home
Medicare certified since
September 1, 1985
Participates in
Medicare and Medicaid
Continuing care
Part of a continuing care retirement community
Council
Resident council

CMS star ratings

Overall★★★★★ 5/5
State avg 3.1
Health inspections★★★★★ 4/5
State avg 2.8
Staffing★★★★★ 5/5
State avg 3.6
Quality measures★★★★★ 5/5
State avg 3.9
Long-stay quality★★★★★ 5/5
Short-stay qualityNot rated

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.77 (state 3.99 · U.S. 3.86)
Registered nurses (RN)
0.93 (state 0.78 · U.S. 0.69)
Licensed practical nurses
0.77 (state 0.88 · U.S. 0.86)
Nurse aides
3.07 (state 2.33 · U.S. 2.32)
Weekend total
4.23 (state 3.50 · U.S. 3.42)
Nursing staff turnover
31.3 (state 44.1 · U.S. 45.8)%
RN turnover
28.6 (state 39.2 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
March 12, 2026
Health deficiencies (last cycle)
4.0 (state 10.1 · U.S. 9.3)
From complaints
3
Citations on record (3 years)
24 health · 16 fire safety · includes immediate jeopardy
DateCitationSeverityStatus
2026-06-24 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 J
Immediate jeopardy to resident health or safety		 Corrected 2026-07-28
2026-06-24 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-07-28
2026-06-24 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-07-28
2026-03-12 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-04-14
2025-12-23 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-27
2025-12-23 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-27
2025-02-05 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 G
Actual harm		 Corrected 2025-03-11
2025-02-05 Keep residents' personal and medical records private and confidential.
F0583 · Resident Rights Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2025-03-11
2025-02-05 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2025-03-11
2025-02-05 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-11
2025-02-05 Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F0585 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-11
2025-02-05 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-11
2025-02-05 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-11
2025-02-05 Provide special eating equipment and utensils for residents who need them and appropriate assistance.
F0810 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-11
2025-02-05 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-11
2024-01-26 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-01-02
2024-01-26 Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
F0644 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-02-27
2024-01-26 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-02-27
2024-01-26 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-02-27
2024-01-26 Develop and implement policies and procedures for flu and pneumonia vaccinations.
F0883 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-02-27
2024-01-26 Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
F0726 · Nursing and Physician Services Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2024-02-27
2023-11-29 Respond appropriately to all alleged violations.
F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-01-02
2023-11-29 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-01-02
2023-11-29 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-01-18

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

1 penalty in the last three years.

DateTypeAmount
2025-02-05Payment Denial10 days payment denial

Ownership & management

NameRoleSince
Christian Living Services (organization)5%+ Direct Ownership Interest · 100%
Authenticity Marketing Group (organization)Administrator · NOT APPLICABLE
Deckinga, Brandyn (individual)Administrator · NOT APPLICABLE
Duemler, Ronald (individual)Administrator · NOT APPLICABLE
Himmelein, Douglas (individual)Administrator · NOT APPLICABLE
Huntington (organization)Administrator · NOT APPLICABLE
Matro, Philip (individual)Administrator · NOT APPLICABLE
Myers, Timothy (individual)Administrator · NOT APPLICABLE
Plante & Moran Pllc (organization)Administrator · NOT APPLICABLE
Raymond James (organization)Administrator · NOT APPLICABLE
Saint Mary's Health Services (organization)Administrator · NOT APPLICABLE
Schaab, Scott (individual)Administrator · NOT APPLICABLE
Tatreau, Anne (individual)Administrator · NOT APPLICABLE
Demaagd, Scott (individual)Corporate Director · NOT APPLICABLE
Hidalgo, Carlos (individual)Corporate Director · NOT APPLICABLE
Johnson, Mark (individual)Corporate Director · NOT APPLICABLE
Knibbe, David (individual)Corporate Director · NOT APPLICABLE
Malburg, Gary (individual)Corporate Director · NOT APPLICABLE
Nagelkerk, Jean (individual)Corporate Director · NOT APPLICABLE
Sanchez, Nelson (individual)Corporate Director · NOT APPLICABLE
Segovia, Gilbert (individual)Corporate Director · NOT APPLICABLE
Smith, David (individual)Corporate Director · NOT APPLICABLE
Thole, Nick (individual)Corporate Director · NOT APPLICABLE
Ursul, Mary (individual)Corporate Director · NOT APPLICABLE
Vanderkooi, Marie (individual)Corporate Director · NOT APPLICABLE
Vogel-Vanderson, Susan (individual)Corporate Director · NOT APPLICABLE
Vugteveen, Troy (individual)Corporate Director · NOT APPLICABLE
Watson, Sam (individual)Corporate Director · NOT APPLICABLE
Johnson, Mark (individual)Corporate Officer · NOT APPLICABLE
Kinder, Adam (individual)Corporate Officer · NOT APPLICABLE
Malburg, Gary (individual)Corporate Officer · NOT APPLICABLE
Sanchez, Nelson (individual)Corporate Officer · NOT APPLICABLE
Vugteveen, Troy (individual)Corporate Officer · NOT APPLICABLE
Concept Rehab, INC. (organization)Operational/managerial Control · NOT APPLICABLE
Deckinga, Brandyn (individual)Operational/managerial Control · NOT APPLICABLE
Duemler, Ronald (individual)Operational/managerial Control · NOT APPLICABLE
Himmelein, Douglas (individual)Operational/managerial Control · NOT APPLICABLE
Kinder, Adam (individual)Operational/managerial Control · NOT APPLICABLE
Matro, Philip (individual)Operational/managerial Control · NOT APPLICABLE
Myers, Timothy (individual)Operational/managerial Control · NOT APPLICABLE
Schaab, Scott (individual)Operational/managerial Control · NOT APPLICABLE
Tatreau, Anne (individual)Operational/managerial Control · NOT APPLICABLE
Vugteveen, Troy (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Holland Home - Raybrook Manor?

Holland Home - Raybrook Manor has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in Michigan.

How many beds does Holland Home - Raybrook Manor have?

It has 101 certified beds and cares for about 91 residents per day.

Has Holland Home - Raybrook Manor been fined?

Yes. CMS lists 1 penalty in the last three years.

What is the phone number of Holland Home - Raybrook Manor?

(616) 235-5702. The facility is located at 2121 Raybrook SE, Grand Rapids, MI 49546.

Other nursing homes in Grand Rapids

Compare all nursing homes in Grand Rapids, MI →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.