Astoria Health and Rehabilitation Center

Nursing Home · Winter Haven, FL

CMS overall rating 3/5 For profit - Corporation

CMS certification number106086

Contact & location

701 Overlook DR SE
Winter Haven, FL 33884
Polk County
Phone
(863) 318-5000
ZIP code
33884 – all care providers

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Facility details

Certified beds
132
Residents per day
125.9 (95% occupied)
Ownership
For profit - Corporation
Legal name
Lake Wales Health Care Operations Company LLC
Chain
TLC Management (20 facilities, avg 3.8★)
Medicare certified since
December 13, 2010
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 3/5
State avg 3.3
Health inspections★★★★★ 2/5
State avg 2.9
Staffing★★★★★ 4/5
State avg 3.3
Quality measures★★★★★ 5/5
State avg 4.2
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 5/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.20 (state 3.82 · U.S. 3.86)
Registered nurses (RN)
0.57 (state 0.73 · U.S. 0.69)
Licensed practical nurses
1.14 (state 0.78 · U.S. 0.86)
Nurse aides
2.49 (state 2.31 · U.S. 2.32)
Weekend total
3.86 (state 3.49 · U.S. 3.42)
Nursing staff turnover
40.6 (state 41.4 · U.S. 45.8)%
RN turnover
40.0 (state 46.0 · U.S. 42.9)%
Administrators who left
1 in the last year

Inspections

Last standard inspection
March 26, 2024
Health deficiencies (last cycle)
10.0 (state 7.1 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
26 health · 11 fire safety
DateCitationSeverityStatus
2024-03-26 Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
F0644 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-04-28
2024-03-26 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-04-28
2024-03-26 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-04-28
2024-03-26 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-04-28
2024-03-26 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-04-28
2024-03-26 PASARR screening for Mental disorders or Intellectual Disabilities
F0645 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-28
2024-03-26 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-28
2024-03-26 Ensure each resident’s drug regimen must be free from unnecessary drugs.
F0757 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-28
2024-03-26 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
F0758 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-28
2024-03-26 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-28
2022-02-04 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2022-03-04
2022-02-04 Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
F0625 · Resident Rights Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2022-03-04
2022-02-04 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2022-03-04
2022-02-04 Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
F0622 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-03-04
2022-02-04 Provide for the safe, appropriate administration of IV fluids for a resident when needed.
F0694 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-03-04
2022-02-04 Provide safe, appropriate dialysis care/services for a resident who requires such services.
F0698 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-03-04
2022-02-04 Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
F0756 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-03-04
2020-10-30 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-12-03
2020-10-30 Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
F0636 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-12-03
2020-10-30 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-12-03
2020-10-30 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-12-03
2020-10-30 Provide safe, appropriate pain management for a resident who requires such services.
F0697 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-12-03
2020-10-30 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-12-03
2020-10-30 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-12-03
2020-10-30 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-12-03
2020-10-30 Develop and implement policies and procedures for flu and pneumonia vaccinations.
F0883 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-12-03

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Lanham, Steven (individual)5%+ Direct Ownership Interest · 10%
Blackwell, Cory (individual)Administrator · NOT APPLICABLE
Gibson, Cullen (individual)Administrator · NOT APPLICABLE
Lanham, Steven (individual)Administrator · NOT APPLICABLE
Ott, Dwight (individual)Administrator · NOT APPLICABLE
Ott, Gary (individual)Administrator · NOT APPLICABLE
Tender Loving Care Management INC (organization)Administrator · NOT APPLICABLE
Viegas, Aleixo (individual)Administrator · NOT APPLICABLE
Gibson, Cullen (individual)Corporate Officer · NOT APPLICABLE
Ott, Dwight (individual)Corporate Officer · NOT APPLICABLE
Ott, Gary (individual)Corporate Officer · NOT APPLICABLE
Blackwell, Cory (individual)Operational/managerial Control · NOT APPLICABLE
Tender Loving Care Management INC (organization)Operational/managerial Control · NOT APPLICABLE
Viegas, Aleixo (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Astoria Health and Rehabilitation Center?

Astoria Health and Rehabilitation Center has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.3-star average in Florida.

How many beds does Astoria Health and Rehabilitation Center have?

It has 132 certified beds and cares for about 126 residents per day.

Has Astoria Health and Rehabilitation Center been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns Astoria Health and Rehabilitation Center?

It is part of TLC Management and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Astoria Health and Rehabilitation Center?

(863) 318-5000. The facility is located at 701 Overlook DR SE, Winter Haven, FL 33884.

Other nursing homes in Winter Haven

Compare all nursing homes in Winter Haven, FL →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.