The Arbour at Westminster Manor
Nursing Home · Austin, TX
CMS certification number676099
Contact & location
4200 Jackson AveAustin, TX 78731
Travis County
- Phone
- (512) 454-4711
- ZIP code
- 78731 – all care providers
Facility details
- Certified beds
- 90
- Residents per day
- 81.0 (90% occupied)
- Ownership
- Non profit - Corporation
- Legal name
- Westminster Manor
- Chain
- Life Care Services (43 facilities, avg 4.1★)
- Medicare certified since
- April 26, 2006
- Participates in
- Medicare
- Continuing care
- Part of a continuing care retirement community
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 4.96 (state 3.39 · U.S. 3.86)
- Registered nurses (RN)
- 0.60 (state 0.43 · U.S. 0.69)
- Licensed practical nurses
- 0.94 (state 0.95 · U.S. 0.86)
- Nurse aides
- 3.43 (state 2.00 · U.S. 2.32)
- Weekend total
- 4.46 (state 2.98 · U.S. 3.42)
- Nursing staff turnover
- 40.4 (state 55.3 · U.S. 45.8)%
- RN turnover
- 54.5 (state 54.6 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- December 3, 2025
- Health deficiencies (last cycle)
- 2.0 (state 9.3 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 8 health · 6 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2025-12-03 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-01-15 |
| 2025-12-03 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-15 |
| 2024-09-25 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2024-10-23 |
| 2024-09-25 | Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-23 |
| 2024-09-25 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-23 |
| 2023-07-21 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-09-15 |
| 2023-07-21 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. F0636 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-09-15 |
| 2023-07-21 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-09-15 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $29,085 in fines.
| Date | Type | Amount |
|---|---|---|
| 2024-09-25 | Fine | $29,085 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Westminster Manor (organization) | 5%+ Direct Ownership Interest · 100% | |
| Haley, Cassie (individual) | Administrator · NOT APPLICABLE | |
| Krol, Michael (individual) | Administrator · NOT APPLICABLE | |
| Life Care Services LLC (organization) | Administrator · NOT APPLICABLE | |
| Albright, Alexandra (individual) | Corporate Director · NOT APPLICABLE | |
| Ashley, Olin (individual) | Corporate Director · NOT APPLICABLE | |
| Boykin, Cue (individual) | Corporate Director · NOT APPLICABLE | |
| Cripe, Julie (individual) | Corporate Director · NOT APPLICABLE | |
| Day, Michael (individual) | Corporate Director · NOT APPLICABLE | |
| Dinitto, Diana (individual) | Corporate Director · NOT APPLICABLE | |
| Hilgers, Paul (individual) | Corporate Director · NOT APPLICABLE | |
| Luevano, Richard (individual) | Corporate Director · NOT APPLICABLE | |
| McEwan, Charles (individual) | Corporate Director · NOT APPLICABLE | |
| McGhee, John (individual) | Corporate Director · NOT APPLICABLE | |
| Miller, Anna (individual) | Corporate Director · NOT APPLICABLE | |
| Redding, David (individual) | Corporate Director · NOT APPLICABLE | |
| Scurlock, Stephen (individual) | Corporate Director · NOT APPLICABLE | |
| Sherman, Lynn (individual) | Corporate Director · NOT APPLICABLE | |
| Williams, Diane (individual) | Corporate Director · NOT APPLICABLE | |
| Woodrick, James (individual) | Corporate Director · NOT APPLICABLE | |
| Woodworth, James (individual) | Corporate Director · NOT APPLICABLE | |
| Redding, David (individual) | Corporate Officer · NOT APPLICABLE | |
| Williams, Diane (individual) | Corporate Officer · NOT APPLICABLE | |
| Borst, Charles (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Haley, Cassie (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Krol, Michael (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Life Care Services LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Loyd, Sarah (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of The Arbour at Westminster Manor?
The Arbour at Westminster Manor has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.6-star average in Texas.
How many beds does The Arbour at Westminster Manor have?
It has 90 certified beds and cares for about 81 residents per day.
Has The Arbour at Westminster Manor been fined?
Yes. CMS lists 1 penalty totaling $29,085 in the last three years.
Who owns The Arbour at Westminster Manor?
It is part of Life Care Services and is classified as non profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of The Arbour at Westminster Manor?
(512) 454-4711. The facility is located at 4200 Jackson Ave, Austin, TX 78731.
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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.