Mercy Retirement & Care Center

Nursing Home · Oakland, CA

CMS overall rating 4/5 Non profit - Corporation

CMS certification number555189

Contact & location

3431 Foothill Blvd.
Oakland, CA 94601
Alameda County
Phone
(510) 534-8540
ZIP code
94601 – all care providers

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Facility details

Certified beds
59
Residents per day
50.7 (86% occupied)
Ownership
Non profit - Corporation
Legal name
Mercy Retirement and Care Center
Medicare certified since
January 17, 1985
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 4/5
State avg 3.2
Health inspections★★★★★ 4/5
State avg 2.8
Staffing★★★★★ 3/5
State avg 3.3
Quality measures★★★★★ 4/5
State avg 4.1
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 4/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.68 (state 4.52 · U.S. 3.86)
Registered nurses (RN)
0.90 (state 0.67 · U.S. 0.69)
Licensed practical nurses
0.99 (state 1.20 · U.S. 0.86)
Nurse aides
2.80 (state 2.65 · U.S. 2.32)
Weekend total
4.15 (state 4.09 · U.S. 3.42)
Nursing staff turnover
—
RN turnover
—
Administrators who left
2 in the last year

Inspections

Last standard inspection
February 13, 2025
Health deficiencies (last cycle)
9.0 (state 15.7 · U.S. 9.3)
From complaints
2
Citations on record (3 years)
29 health · 20 fire safety · includes actual harm
DateCitationSeverityStatus
2026-03-27 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-04-28
2025-09-23 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-09-26
2025-08-26 Administer the facility in a manner that enables it to use its resources effectively and efficiently.
F0835 · Administration Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-09-26
2025-04-24 Develop and implement policies and procedures to prevent abuse, neglect, and theft.
F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-24
2025-04-24 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-24
2025-02-13 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-03-18
2025-02-13 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-03-18
2025-02-13 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-18
2025-02-13 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-18
2025-02-13 Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
F0756 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-18
2025-02-13 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-18
2025-02-13 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-18
2025-02-13 Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
F0561 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-18
2024-09-27 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2024-10-25
2023-10-03 Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
F0626 · Resident Rights Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-10-04
2023-06-09 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 G
Actual harm		 Corrected 2023-07-21
2023-06-09 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies		 G
Actual harm		 Corrected 2023-07-21
2023-06-09 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2023-07-21
2023-06-09 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-07-21
2023-06-09 Assure that each resident’s assessment is updated at least once every 3 months.
F0638 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-07-21
2023-06-09 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-07-21
2023-06-09 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-07-21
2023-06-09 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-07-21
2023-06-09 Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
F0851 · Administration Deficiencies		 C
No actual harm, potential for minimal harm		 Corrected 2023-07-21
2020-02-06 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2020-03-04
2020-02-06 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2020-03-04
2020-02-06 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-03-04
2020-02-06 Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
F0676 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-03-04
2020-02-06 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-03-04

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

1 penalty in the last three years, including $16,675 in fines.

DateTypeAmount
2024-09-27Fine$16,675

Ownership & management

NameRoleSince
Elder Care Alliance (organization)5%+ Direct Ownership Interest · 100%
Joglekar, Rahul (individual)Corporate Director · NOT APPLICABLE
Katzmann, Lynn (individual)Corporate Director · NOT APPLICABLE
McGrath, Geraldine (individual)Corporate Director · NOT APPLICABLE
Whelan, Christine (individual)Corporate Director · NOT APPLICABLE
Balley, Marjorie (individual)Corporate Officer · NOT APPLICABLE
Evitts, Robin (individual)Corporate Officer · NOT APPLICABLE
Iverson, Adriene (individual)Corporate Officer · NOT APPLICABLE
Benham-Dwyer, Raelynne (individual)W-2 Managing Employee · NOT APPLICABLE
Foreman, Nicole (individual)W-2 Managing Employee · NOT APPLICABLE
Krueger, Mark (individual)W-2 Managing Employee · NOT APPLICABLE
Lyons, Blaine (individual)W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Mercy Retirement & Care Center?

Mercy Retirement & Care Center has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in California.

How many beds does Mercy Retirement & Care Center have?

It has 59 certified beds and cares for about 51 residents per day.

Has Mercy Retirement & Care Center been fined?

Yes. CMS lists 1 penalty totaling $16,675 in the last three years.

What is the phone number of Mercy Retirement & Care Center?

(510) 534-8540. The facility is located at 3431 Foothill Blvd., Oakland, CA 94601.

Other nursing homes in Oakland

Compare all nursing homes in Oakland, CA →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.