Hillview Health Care CTR

Nursing Home · La Crosse, WI

CMS overall rating 5/5 Government - County

CMS certification number525426

Contact & location

3501 Park Lane DR
La Crosse, WI 54601
La Crosse County
Phone
(608) 789-4800
ZIP code
54601 – all care providers

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Facility details

Certified beds
37
Residents per day
32.9 (89% occupied)
Ownership
Government - County
Legal name
County of La Crosse
Medicare certified since
October 1, 1989
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 5/5
State avg 3.0
Health inspections★★★★★ 4/5
State avg 2.8
Staffing★★★★★ 5/5
State avg 3.6
Quality measures★★★★★ 4/5
State avg 3.0
Long-stay quality★★★★★ 4/5
Short-stay quality★★★★★ 3/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.61 (state 4.21 · U.S. 3.86)
Registered nurses (RN)
1.78 (state 0.99 · U.S. 0.69)
Licensed practical nurses
0.03 (state 0.64 · U.S. 0.86)
Nurse aides
2.79 (state 2.58 · U.S. 2.32)
Weekend total
4.33 (state 3.77 · U.S. 3.42)
Nursing staff turnover
40.7 (state 46.9 · U.S. 45.8)%
RN turnover
0.0 (state 39.7 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
February 12, 2026
Health deficiencies (last cycle)
5.0 (state 9.5 · U.S. 9.3)
From complaints
1
Citations on record (3 years)
12 health · 20 fire safety
DateCitationSeverityStatus
2026-02-12 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-03-06
2026-02-12 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-06
2026-02-12 Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
F0628 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-06
2026-02-12 Develop and implement policies and procedures for flu and pneumonia vaccinations.
F0883 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-06
2025-12-01 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies · complaint inspection		 F
No actual harm, potential for more than minimal harm		 Corrected 2025-12-02
2024-11-13 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2024-12-04
2024-11-13 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2024-12-04
2023-09-27 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-10-26
2023-09-27 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-10-26
2023-09-27 Keep residents' personal and medical records private and confidential.
F0583 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-26
2023-09-27 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-26
2023-09-27 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-10-26

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
County of La Crosse (organization)5%+ Direct Ownership Interest · 100%
Briseno, Jennifer (individual)Administrator · NOT APPLICABLE
Cogbill, Elizabeth (individual)Administrator · NOT APPLICABLE
County of La Crosse (organization)Administrator · NOT APPLICABLE
Haskey, Kimberly (individual)Administrator · NOT APPLICABLE
Hurlbert, Karlie (individual)Administrator · NOT APPLICABLE
Kramer, Kelly (individual)Administrator · NOT APPLICABLE
Briseno, Jennifer (individual)Operational/managerial Control · NOT APPLICABLE
Cogbill, Elizabeth (individual)Operational/managerial Control · NOT APPLICABLE
Haskey, Kimberly (individual)Operational/managerial Control · NOT APPLICABLE
Hurlbert, Karlie (individual)Operational/managerial Control · NOT APPLICABLE
Kramer, Kelly (individual)Operational/managerial Control · NOT APPLICABLE
Plachecki, Wanda (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Hillview Health Care CTR?

Hillview Health Care CTR has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Wisconsin.

How many beds does Hillview Health Care CTR have?

It has 37 certified beds and cares for about 33 residents per day.

Has Hillview Health Care CTR been fined?

CMS lists no federal fines or payment denials in the last three years.

What is the phone number of Hillview Health Care CTR?

(608) 789-4800. The facility is located at 3501 Park Lane DR, La Crosse, WI 54601.

Other nursing homes in La Crosse

Compare all nursing homes in La Crosse, WI →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.