Canterbury Rehabilitation and Healthcare Center
Nursing Home · Richmond, VA
CMS certification number495272
This facility was cited for abuse, neglect or exploitation in a recent inspection (CMS abuse icon).
Contact & location
1776 Cambridge DriveRichmond, VA 23238
Henrico County
- Phone
- (804) 740-6174
- ZIP code
- 23238 – all care providers
Facility details
- Certified beds
- 183
- Residents per day
- 179.7 (98% occupied)
- Ownership
- For profit - Corporation
- Legal name
- Canterbury Operator LLC
- Chain
- Marquis Health Services (87 facilities, avg 3.0★)
- Medicare certified since
- January 1, 1993
- Participates in
- Medicare and Medicaid
- Council
- Both council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.34 (state 3.76 · U.S. 3.86)
- Registered nurses (RN)
- 0.67 (state 0.69 · U.S. 0.69)
- Licensed practical nurses
- 1.03 (state 1.00 · U.S. 0.86)
- Nurse aides
- 1.65 (state 2.07 · U.S. 2.32)
- Weekend total
- 2.81 (state 3.29 · U.S. 3.42)
- Nursing staff turnover
- 58.1 (state 48.1 · U.S. 45.8)%
- RN turnover
- 78.4 (state 48.2 · U.S. 42.9)%
- Administrators who left
- 1 in the last year
Inspections
- Last standard inspection
- July 25, 2024
- Health deficiencies (last cycle)
- 38.0 (state 14.5 · U.S. 9.3)
- From complaints
- 32
- Citations on record (3 years)
- 74 health · 6 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-07-02 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Past Non-Compliance |
| 2026-07-02 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Deficient, Provider has no plan of correction |
| 2026-07-02 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Past Non-Compliance |
| 2026-04-09 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2026-06-02 |
| 2026-04-09 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2026-06-02 |
| 2026-04-09 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Past Non-Compliance |
| 2026-04-09 | Observe each nurse aide's job performance and give regular training. F0730 · Nursing and Physician Services Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2026-06-02 |
| 2026-04-09 | Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-02 |
| 2026-04-09 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-02 |
| 2026-04-09 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-02 |
| 2026-04-09 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-02 |
| 2026-04-09 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-02 |
| 2026-04-09 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-02 |
| 2026-04-09 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-02 |
| 2026-04-09 | Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members. F0941 · Administration Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-02 |
| 2026-04-09 | Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program. F0944 · Administration Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-02 |
| 2026-04-09 | Provide training in compliance and ethics. F0946 · Administration Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-02 |
| 2026-04-09 | Provide behavior health training consistent with the requirements and as determined by a facility assessment. F0949 · Administration Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-02 |
| 2026-01-29 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-11 |
| 2026-01-29 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-11 |
| 2026-01-29 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-02-11 |
| 2025-12-30 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2026-01-14 |
| 2025-12-30 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-01-14 |
| 2025-05-02 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-06-10 |
| 2025-05-02 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-06-10 |
| 2025-05-02 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-06-10 |
| 2025-05-02 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-06-10 |
| 2025-05-02 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-07-10 |
| 2025-05-02 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-06-10 |
| 2025-05-02 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-06-10 |
| 2025-05-02 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-10 |
| 2025-05-02 | Ensure that residents are fully informed and understand their health status, care and treatments. F0552 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-10 |
| 2025-05-02 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. F0557 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-10 |
| 2025-05-02 | Keep residents' personal and medical records private and confidential. F0583 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-07-10 |
| 2025-05-02 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. F0605 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-10 |
| 2025-05-02 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-10 |
| 2025-05-02 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-10 |
| 2025-05-02 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-10 |
| 2025-05-02 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-10 |
| 2025-05-02 | Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-10 |
| 2025-05-02 | Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care. F0710 · Nursing and Physician Services Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-10 |
| 2025-05-02 | Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-10 |
| 2025-05-02 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-10 |
| 2025-02-13 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-03-06 |
| 2025-01-23 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-03-06 |
| 2025-01-23 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-03-06 |
| 2025-01-23 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-03-06 |
| 2025-01-23 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-06 |
| 2025-01-23 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-01-20 |
| 2025-01-23 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-06 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
3 penalties in the last three years, including $436,524 in fines.
| Date | Type | Amount |
|---|---|---|
| 2026-04-09 | Fine | $343,544 |
| 2025-05-02 | Fine | $61,448 |
| 2024-07-25 | Fine | $31,532 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Quinto Delta LLC (organization) | 5%+ Direct Ownership Interest · 89% | |
| Tryko Delta Holdings LLC (organization) | 5%+ Indirect Ownership Interest · 67% | |
| M&T Bank (organization) | 5%+ Security Interest · NOT APPLICABLE | |
| Abbasi, Gohar (individual) | Administrator · NOT APPLICABLE | |
| Canterbury Property 1 LLC (organization) | Administrator · NOT APPLICABLE | |
| Jones, Nichelle (individual) | Administrator · NOT APPLICABLE | |
| Kohn Fam TR GST Exempt Uad 3-25-13 (organization) | Administrator · NOT APPLICABLE | |
| Law, Joseph (individual) | Administrator · NOT APPLICABLE | |
| Marquis Limited LLC (organization) | Administrator · NOT APPLICABLE | |
| NFR 2020 Irrv TR (organization) | Administrator · NOT APPLICABLE | |
| Posen, Mindee (individual) | Administrator · NOT APPLICABLE | |
| Quinto Delta LLC (organization) | Administrator · NOT APPLICABLE | |
| Reliant Pro Rehab LLC (organization) | Administrator · NOT APPLICABLE | |
| Rsbrmk Holdings LLC (organization) | Administrator · NOT APPLICABLE | |
| SK 2013 Delta Trust (organization) | Administrator · NOT APPLICABLE | |
| Tryko Delta Holdings LLC (organization) | Administrator · NOT APPLICABLE | |
| Uak 2020 Irrv TR (organization) | Administrator · NOT APPLICABLE | |
| Ukr Consulting LLC (organization) | Administrator · NOT APPLICABLE | |
| Yr 2013 Delta TR Ua 03252013 (organization) | Administrator · NOT APPLICABLE | |
| Jones, Nichelle (individual) | Corporate Director · NOT APPLICABLE | |
| Posen, Mindee (individual) | Corporate Officer · NOT APPLICABLE | |
| Flagler, Osher (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Kahanow, Aviva (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Levovitz, Tzvi (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Rokeach, Fraide (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Rokowsky, Yitzchok (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Jones, Nichelle (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Law, Joseph (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Abbasi, Gohar (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Jones, Nichelle (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Marquis Limited LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Reliant Pro Rehab LLC (organization) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Canterbury Rehabilitation and Healthcare Center?
Canterbury Rehabilitation and Healthcare Center has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Virginia.
How many beds does Canterbury Rehabilitation and Healthcare Center have?
It has 183 certified beds and cares for about 180 residents per day.
Has Canterbury Rehabilitation and Healthcare Center been fined?
Yes. CMS lists 3 penalties totaling $436,524 in the last three years.
Who owns Canterbury Rehabilitation and Healthcare Center?
It is part of Marquis Health Services and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Canterbury Rehabilitation and Healthcare Center?
(804) 740-6174. The facility is located at 1776 Cambridge Drive, Richmond, VA 23238.
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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.