Westminster-Canterbury of Richmond

Nursing Home · Richmond, VA

CMS overall rating 5/5 Non profit - Corporation

CMS certification number495096

Contact & location

1600 Westbrook Ave
Richmond, VA 23227
Henrico County
Phone
(804) 264-6000
ZIP code
23227 – all care providers

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Facility details

Certified beds
158
Residents per day
136.9 (87% occupied)
Ownership
Non profit - Corporation
Legal name
Westminster Canterbury Corporation
Medicare certified since
October 1, 1975
Participates in
Medicare and Medicaid
Continuing care
Part of a continuing care retirement community
Council
Resident council

CMS star ratings

Overall★★★★★ 5/5
State avg 3.0
Health inspections★★★★★ 4/5
State avg 2.7
Staffing★★★★★ 5/5
State avg 2.4
Quality measures★★★★★ 4/5
State avg 3.9
Long-stay quality★★★★★ 2/5
Short-stay quality★★★★★ 5/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.75 (state 3.76 · U.S. 3.86)
Registered nurses (RN)
1.30 (state 0.69 · U.S. 0.69)
Licensed practical nurses
0.66 (state 1.00 · U.S. 0.86)
Nurse aides
2.79 (state 2.07 · U.S. 2.32)
Weekend total
4.43 (state 3.29 · U.S. 3.42)
Nursing staff turnover
43.8 (state 48.1 · U.S. 45.8)%
RN turnover
24.3 (state 48.2 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
June 12, 2024
Health deficiencies (last cycle)
4.0 (state 14.5 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
14 health · 5 fire safety
DateCitationSeverityStatus
2024-10-30 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-08
2024-10-30 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-08
2024-06-12 Allow residents to self-administer drugs if determined clinically appropriate.
F0554 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-07-27
2024-06-12 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-07-27
2024-06-12 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-07-27
2024-06-12 Ensure each resident’s drug regimen must be free from unnecessary drugs.
F0757 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-07-27
2023-05-25 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F0688 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-06-30
2023-05-25 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-06-30
2023-05-25 Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
F0582 · Resident Rights Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2023-06-30
2023-05-25 Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
F0625 · Resident Rights Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2023-06-30
2021-03-25 Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
F0625 · Resident Rights Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2021-05-09
2021-03-25 Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
F0803 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2021-05-09
2021-03-25 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2021-05-09
2021-03-25 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-05-09

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Westminster Canterbury Corporation (organization)5%+ Direct Ownership Interest
Branch Banking and Trust Company (organization)5%+ Mortgage Interest · NOT APPLICABLE
The Bank of New York Mellon Trust Company (organization)5%+ Mortgage Interest · NOT APPLICABLE
Westminster Canterbury Corporation (organization)5%+ Security Interest · NOT APPLICABLE
Mackall, Tyler (individual)Administrator · NOT APPLICABLE
Burns, John (individual)Corporate Director · NOT APPLICABLE
Gardner, Russell (individual)Corporate Officer · NOT APPLICABLE
Mackall, Tyler (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Westminster-Canterbury of Richmond?

Westminster-Canterbury of Richmond has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Virginia.

How many beds does Westminster-Canterbury of Richmond have?

It has 158 certified beds and cares for about 137 residents per day.

Has Westminster-Canterbury of Richmond been fined?

CMS lists no federal fines or payment denials in the last three years.

What is the phone number of Westminster-Canterbury of Richmond?

(804) 264-6000. The facility is located at 1600 Westbrook Ave, Richmond, VA 23227.

Other nursing homes in Richmond

Compare all nursing homes in Richmond, VA →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.