Friendship Health and Rehab Center

Nursing Home · Roanoke, VA

CMS overall rating 4/5 Non profit - Corporation

CMS certification number495092

Contact & location

327 Hershberger RD NW
Roanoke, VA 24012
Roanoke City County
Phone
(540) 265-2100
ZIP code
24012 – all care providers

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Facility details

Certified beds
253
Residents per day
230.2 (91% occupied)
Ownership
Non profit - Corporation
Legal name
Friendship Health and Rehab Center, INC.
Medicare certified since
August 1, 1974
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 4/5
State avg 3.0
Health inspections★★★★★ 4/5
State avg 2.7
Staffing★★★★★ 3/5
State avg 2.4
Quality measures★★★★★ 4/5
State avg 3.9
Long-stay quality★★★★★ 4/5
Short-stay quality★★★★★ 4/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.93 (state 3.76 · U.S. 3.86)
Registered nurses (RN)
0.48 (state 0.69 · U.S. 0.69)
Licensed practical nurses
1.23 (state 1.00 · U.S. 0.86)
Nurse aides
2.21 (state 2.07 · U.S. 2.32)
Weekend total
3.24 (state 3.29 · U.S. 3.42)
Nursing staff turnover
48.1 (state 48.1 · U.S. 45.8)%
RN turnover
37.0 (state 48.2 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
October 29, 2024
Health deficiencies (last cycle)
5.0 (state 14.5 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
17 health · 16 fire safety
DateCitationSeverityStatus
2024-10-29 Provide activities to meet all resident's needs.
F0679 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-12-11
2024-10-29 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-11
2024-10-29 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-11
2024-10-29 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-11
2024-10-29 Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
F0849 · Administration Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-11
2022-03-10 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-04-20
2022-03-10 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-04-20
2022-03-10 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-04-20
2022-03-10 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-04-20
2022-03-10 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-04-20
2021-06-17 Reasonably accommodate the needs and preferences of each resident.
F0558 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-07-28
2021-06-17 Develop and implement policies and procedures to prevent abuse, neglect, and theft.
F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-07-28
2021-06-17 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-07-28
2021-06-17 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-07-28
2021-06-17 Ensure each resident’s drug regimen must be free from unnecessary drugs.
F0757 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-07-28
2021-06-17 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-07-28
2021-06-17 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-07-28

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Bishop, Nathaniel (individual)Corporate Director · NOT APPLICABLE
Combs, Glen (individual)Corporate Director · NOT APPLICABLE
Feinour, Edwin (individual)Corporate Director · NOT APPLICABLE
Grove, Lucian (individual)Corporate Director · NOT APPLICABLE
Johnson, Cynda (individual)Corporate Director · NOT APPLICABLE
Lawson, Robert (individual)Corporate Director · NOT APPLICABLE
Oelschlager, Kathryn (individual)Corporate Director · NOT APPLICABLE
Sandel, Robert (individual)Corporate Director · NOT APPLICABLE
Williamson, John (individual)Corporate Director · NOT APPLICABLE
Hoff, Joseph (individual)Corporate Officer · NOT APPLICABLE
Mitchell, Cynthia (individual)Corporate Officer · NOT APPLICABLE
Shannon, Charles (individual)Corporate Officer · NOT APPLICABLE
Friendship Foundation INC (organization)Operational/managerial Control · NOT APPLICABLE
Shannon, Charles (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Friendship Health and Rehab Center?

Friendship Health and Rehab Center has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Virginia.

How many beds does Friendship Health and Rehab Center have?

It has 253 certified beds and cares for about 230 residents per day.

Has Friendship Health and Rehab Center been fined?

CMS lists no federal fines or payment denials in the last three years.

What is the phone number of Friendship Health and Rehab Center?

(540) 265-2100. The facility is located at 327 Hershberger RD NW, Roanoke, VA 24012.

Other nursing homes in Roanoke

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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.