South Roanoke Nursing and Rehabilitation

Nursing Home · Roanoke, VA

CMS overall rating 3/5 For profit - Corporation

CMS certification number495002

Contact & location

3823 Franklin RD, SW
Roanoke, VA 24014
Roanoke City County
Phone
(540) 344-4325
ZIP code
24014 – all care providers

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Facility details

Certified beds
98
Residents per day
90.7 (93% occupied)
Ownership
For profit - Corporation
Legal name
South Roanoke Life Care LLC
Chain
Heritage Hall (15 facilities, avg 4.1★)
Medicare certified since
January 1, 1967
Participates in
Medicare and Medicaid
Council
Both council

CMS star ratings

Overall★★★★★ 3/5
State avg 3.0
Health inspections★★★★★ 2/5
State avg 2.7
Staffing★★★★★ 3/5
State avg 2.4
Quality measures★★★★★ 5/5
State avg 3.9
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 5/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.23 (state 3.76 · U.S. 3.86)
Registered nurses (RN)
0.53 (state 0.69 · U.S. 0.69)
Licensed practical nurses
0.76 (state 1.00 · U.S. 0.86)
Nurse aides
1.93 (state 2.07 · U.S. 2.32)
Weekend total
2.80 (state 3.29 · U.S. 3.42)
Nursing staff turnover
38.2 (state 48.1 · U.S. 45.8)%
RN turnover
10.0 (state 48.2 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
April 24, 2025
Health deficiencies (last cycle)
11.0 (state 14.5 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
39 health · 20 fire safety
DateCitationSeverityStatus
2025-04-24 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2025-06-03
2025-04-24 Have enough backup water supply for essential areas of the nursing home.
F0922 · Environmental Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2025-06-03
2025-04-24 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-06-03
2025-04-24 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-06-03
2025-04-24 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-06-03
2025-04-24 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-06-03
2025-04-24 Assess the resident when there is a significant change in condition
F0637 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-06-03
2025-04-24 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-06-03
2025-04-24 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-06-03
2025-04-24 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-06-03
2025-04-24 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-06-03
2022-03-24 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2022-05-08
2022-03-24 Have a plan that describes the process for conducting QAPI and QAA activities.
F0865 · Administration Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2022-05-08
2022-03-24 Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
F0867 · Administration Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2022-05-08
2022-03-24 Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
F0868 · Administration Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2022-05-08
2022-03-24 Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
F0655 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-05-08
2022-03-24 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-05-08
2022-03-24 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-05-08
2022-03-24 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-05-08
2022-03-24 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-05-08
2022-03-24 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-05-08
2022-03-24 Develop and implement policies and procedures for flu and pneumonia vaccinations.
F0883 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-05-08
2022-03-24 Perform COVID19 testing on residents and staff.
F0886 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-05-08
2022-03-24 Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
F0887 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-05-08
2022-03-24 Ensure staff are vaccinated for COVID-19
F0888 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-05-08
2019-07-09 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2019-08-23
2019-07-09 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2019-08-23
2019-07-09 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2019-08-23
2019-07-09 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-08-23
2019-07-09 Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
F0622 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-08-23
2019-07-09 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-08-23
2019-07-09 Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
F0625 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-08-23
2019-07-09 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-08-23
2019-07-09 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-08-23
2019-07-09 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-08-23
2019-07-09 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
F0758 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-08-23
2019-07-09 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-08-23
2019-07-09 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-08-23
2019-07-09 Have policies on smoking.
F0926 · Environmental Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-08-23

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
American Healthcare LLC (organization)5%+ Direct Ownership Interest · 100%
American Healthcare LLC (organization)Administrator · NOT APPLICABLE
Champney, Christian (individual)Administrator · NOT APPLICABLE
Dalton, Brad (individual)Administrator · NOT APPLICABLE
Dalton, Robert (individual)Administrator · NOT APPLICABLE
Gallant, Cassandra (individual)Administrator · NOT APPLICABLE
Mitchell, William (individual)Administrator · NOT APPLICABLE
Hopkins, William (individual)Corporate Director · NOT APPLICABLE
Dalton, Brad (individual)Corporate Officer · NOT APPLICABLE
Dalton, Robert (individual)Corporate Officer · NOT APPLICABLE
East, Thomas (individual)Corporate Officer · NOT APPLICABLE
American Healthcare LLC (organization)Operational/managerial Control · NOT APPLICABLE
Champney, Christian (individual)Operational/managerial Control · NOT APPLICABLE
Dalton, Brad (individual)Operational/managerial Control · NOT APPLICABLE
Dalton, Robert (individual)Operational/managerial Control · NOT APPLICABLE
Gallant, Cassandra (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of South Roanoke Nursing and Rehabilitation?

South Roanoke Nursing and Rehabilitation has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Virginia.

How many beds does South Roanoke Nursing and Rehabilitation have?

It has 98 certified beds and cares for about 91 residents per day.

Has South Roanoke Nursing and Rehabilitation been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns South Roanoke Nursing and Rehabilitation?

It is part of Heritage Hall and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of South Roanoke Nursing and Rehabilitation?

(540) 344-4325. The facility is located at 3823 Franklin RD, SW, Roanoke, VA 24014.

Other nursing homes in Roanoke

Compare all nursing homes in Roanoke, VA →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.