West Hills Health and Rehab

Nursing Home · Knoxville, TN

CMS overall rating 3/5 Non profit - Corporation

CMS certification number445501

Contact & location

6801 Middlebrook Pike
Knoxville, TN 37919
Knox County
Phone
(865) 588-7661
ZIP code
37919 – all care providers

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Facility details

Certified beds
194
Residents per day
105.5 (54% occupied)
Ownership
Non profit - Corporation
Legal name
Hillcrest Healthcare Communities INC
Medicare certified since
January 20, 2011
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 3/5
State avg 3.0
Health inspections★★★★★ 4/5
State avg 3.0
Staffing★★★★★ 1/5
State avg 2.5
Quality measures★★★★★ 2/5
State avg 3.6
Long-stay quality★★★★★ 2/5
Short-stay quality★★★★★ 2/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.41 (state 3.80 · U.S. 3.86)
Registered nurses (RN)
0.40 (state 0.60 · U.S. 0.69)
Licensed practical nurses
0.90 (state 1.09 · U.S. 0.86)
Nurse aides
2.11 (state 2.12 · U.S. 2.32)
Weekend total
3.02 (state 3.31 · U.S. 3.42)
Nursing staff turnover
77.0 (state 48.9 · U.S. 45.8)%
RN turnover
86.7 (state 43.2 · U.S. 42.9)%
Administrators who left
2 in the last year

Inspections

Last standard inspection
November 15, 2024
Health deficiencies (last cycle)
5.0 (state 4.7 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
10 health · 7 fire safety · includes actual harm
DateCitationSeverityStatus
2024-11-15 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-04
2024-11-15 PASARR screening for Mental disorders or Intellectual Disabilities
F0645 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-04
2024-11-15 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-04
2024-11-15 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-04
2024-11-15 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-04
2022-02-02 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-03-05
2019-03-20 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 G
Actual harm		 Corrected 2019-03-22
2019-03-20 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 G
Actual harm		 Corrected 2019-03-22
2019-03-20 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-04-20
2019-03-20 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2019-04-05

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Hillcrest Healthcare Communities INC (organization)5%+ Direct Ownership Interest · 100%
Home Federal Bank of Tennessee (organization)5%+ Mortgage Interest · NOT APPLICABLE
Whitlock, Kevin (individual)Corporate Director · NOT APPLICABLE
Bowers, Jonathan (individual)W-2 Managing Employee · NOT APPLICABLE
Dibernardo, Bruce (individual)W-2 Managing Employee · NOT APPLICABLE
Lepley, Bonnie (individual)W-2 Managing Employee · NOT APPLICABLE
Whitlock, Kevin (individual)W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of West Hills Health and Rehab?

West Hills Health and Rehab has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Tennessee.

How many beds does West Hills Health and Rehab have?

It has 194 certified beds and cares for about 106 residents per day.

Has West Hills Health and Rehab been fined?

CMS lists no federal fines or payment denials in the last three years.

What is the phone number of West Hills Health and Rehab?

(865) 588-7661. The facility is located at 6801 Middlebrook Pike, Knoxville, TN 37919.

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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.