New Albany Care Center

Nursing Home · Columbus, OH

CMS overall rating 3/5 For profit - Limited Liability company

CMS certification number366155

Contact & location

5691 Thompson Road
Columbus, OH 43230
Franklin County
Phone
(614) 855-8866
ZIP code
43230 – all care providers

Open in Google Maps

Facility details

Certified beds
67
Residents per day
60.0 (90% occupied)
Ownership
For profit - Limited Liability company
Legal name
New Albany Care Center Limited
Chain
Optalis Health & Rehabilitation (36 facilities, avg 2.4★)
Medicare certified since
April 1, 1998
Participates in
Medicare and Medicaid
Council
Both council

CMS star ratings

Overall★★★★★ 3/5
State avg 3.2
Health inspections★★★★★ 3/5
State avg 2.8
Staffing★★★★★ 3/5
State avg 2.4
Quality measures★★★★★ 4/5
State avg 4.4
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 4/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.01 (state 3.69 · U.S. 3.86)
Registered nurses (RN)
0.92 (state 0.64 · U.S. 0.69)
Licensed practical nurses
0.93 (state 0.95 · U.S. 0.86)
Nurse aides
2.16 (state 2.09 · U.S. 2.32)
Weekend total
3.38 (state 3.28 · U.S. 3.42)
Nursing staff turnover
42.5 (state 48.7 · U.S. 45.8)%
RN turnover
43.8 (state 43.9 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
February 6, 2025
Health deficiencies (last cycle)
12.0 (state 10.7 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
32 health · 7 fire safety · includes actual harm
DateCitationSeverityStatus
2025-02-06 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2025-03-14
2025-02-06 Reasonably accommodate the needs and preferences of each resident.
F0558 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-14
2025-02-06 Honor the resident's right to manage his or her financial affairs.
F0567 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-14
2025-02-06 Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
F0569 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-14
2025-02-06 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-14
2025-02-06 Assist a resident in gaining access to vision and hearing services.
F0685 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-14
2025-02-06 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-14
2025-02-06 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-14
2025-02-06 Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
F0756 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-14
2025-02-06 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-14
2025-02-06 Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
F0805 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-14
2025-02-06 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-14
2024-12-17 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2025-01-07
2024-12-17 Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
F0580 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-07
2024-12-17 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-07
2024-11-20 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2024-12-05
2024-07-12 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-07-30
2022-08-22 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-09-29
2022-08-22 Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
F0582 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-09-29
2022-08-22 Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
F0625 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-09-29
2022-08-22 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-09-29
2022-08-22 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F0688 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-09-29
2022-08-22 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-09-29
2022-08-22 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-09-29
2022-08-22 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-09-29
2022-08-22 Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
F0740 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-09-29
2022-08-22 Ensure each resident’s drug regimen must be free from unnecessary drugs.
F0757 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-09-29
2022-08-22 Implement a program that monitors antibiotic use.
F0881 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-09-29
2022-08-22 Develop and implement policies and procedures to prevent abuse, neglect, and theft.
F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 C
No actual harm, potential for minimal harm		 Corrected 2022-09-29
2019-12-28 Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
F0557 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2020-01-23
2019-12-28 Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
F0561 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-01-23
2019-12-28 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-01-23

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

1 penalty in the last three years, including $12,149 in fines.

DateTypeAmount
2024-12-17Fine$12,149

Ownership & management

NameRoleSince
Om Holdco 2 LLC (organization)5%+ Direct Ownership Interest · 100%
Optalis LP Investors 2 LLC (organization)5%+ Indirect Ownership Interest · 10%
SNW LLC (organization)5%+ Indirect Ownership Interest · 30%
Siena Lending Group LLC (organization)5%+ Security Interest · NOT APPLICABLE
Charles Franklin LLC (organization)Administrator · NOT APPLICABLE
Charles Westland LLC (organization)Administrator · NOT APPLICABLE
Gilliland, Kacy (individual)Administrator · NOT APPLICABLE
Hemant Shah 2018 Irrevocable Trust (organization)Administrator · NOT APPLICABLE
Ndife, Anita (individual)Administrator · NOT APPLICABLE
Om Holdco 2 LLC (organization)Administrator · NOT APPLICABLE
Optalis LP Investors 2 LLC (organization)Administrator · NOT APPLICABLE
Optum Management Solutions. INC (organization)Administrator · NOT APPLICABLE
Paar 108 LLC (organization)Administrator · NOT APPLICABLE
Pinal R. Patel 2017 Irrevocable Trust F/B/O Aarna R. Patel (organization)Administrator · NOT APPLICABLE
Pinal R. Patel 2017 Irrevocable Trust F/B/O Ansh R. Patel (organization)Administrator · NOT APPLICABLE
Pinal R. Patel 2020 Irrevocable Family Trust Uad 10-6-2020 (organization)Administrator · NOT APPLICABLE
Rajan G Patel 2020 Irr Fam TR Uad 12-3-2020 (organization)Administrator · NOT APPLICABLE
Sharon, Robert (individual)Administrator · NOT APPLICABLE
SNW LLC (organization)Administrator · NOT APPLICABLE
Optum Management Solutions. INC (organization)Indirect Ownership Interest · NOT APPLICABLE
Dunn, Charles (individual)Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE
Shah, Hemant (individual)Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE
Patel, Rajan (individual)Managing Control - Governing Body · NOT APPLICABLE
Sharon, Robert (individual)Managing Control - Governing Body · NOT APPLICABLE
Gilliland, Kacy (individual)Operational/managerial Control · NOT APPLICABLE
Ndife, Anita (individual)Operational/managerial Control · NOT APPLICABLE
Optum Management Solutions. INC (organization)Operational/managerial Control · NOT APPLICABLE
Osso, Melissa (individual)Operational/managerial Control · NOT APPLICABLE
Patel, Rajan (individual)Operational/managerial Control · NOT APPLICABLE
Sharon, Robert (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of New Albany Care Center?

New Albany Care Center has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in Ohio.

How many beds does New Albany Care Center have?

It has 67 certified beds and cares for about 60 residents per day.

Has New Albany Care Center been fined?

Yes. CMS lists 1 penalty totaling $12,149 in the last three years.

Who owns New Albany Care Center?

It is part of Optalis Health & Rehabilitation and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of New Albany Care Center?

(614) 855-8866. The facility is located at 5691 Thompson Road, Columbus, OH 43230.

Other nursing homes in Columbus

Compare all nursing homes in Columbus, OH →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.