Willow Brook Christian Home

Nursing Home · Columbus, OH

CMS overall rating 5/5 Non profit - Corporation

CMS certification number365988

Contact & location

55 Lazelle RD
Columbus, OH 43235
Franklin County
Phone
(614) 885-3300
ZIP code
43235 – all care providers

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Facility details

Certified beds
50
Residents per day
43.7 (87% occupied)
Ownership
Non profit - Corporation
Legal name
Willow Brook Christian Services
Medicare certified since
January 16, 1995
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 5/5
State avg 3.2
Health inspections★★★★★ 3/5
State avg 2.8
Staffing★★★★★ 5/5
State avg 2.4
Quality measures★★★★★ 5/5
State avg 4.4
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 5/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.03 (state 3.69 · U.S. 3.86)
Registered nurses (RN)
1.37 (state 0.64 · U.S. 0.69)
Licensed practical nurses
0.16 (state 0.95 · U.S. 0.86)
Nurse aides
2.49 (state 2.09 · U.S. 2.32)
Weekend total
3.54 (state 3.28 · U.S. 3.42)
Nursing staff turnover
38.9 (state 48.7 · U.S. 45.8)%
RN turnover
14.3 (state 43.9 · U.S. 42.9)%
Administrators who left
2 in the last year

Inspections

Last standard inspection
April 30, 2026
Health deficiencies (last cycle)
7.0 (state 10.7 · U.S. 9.3)
From complaints
3
Citations on record (3 years)
25 health · 9 fire safety · includes actual harm
DateCitationSeverityStatus
2026-04-30 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2026-05-22
2026-04-30 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-22
2026-04-30 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-22
2026-04-30 Ensure each resident’s drug regimen must be free from unnecessary drugs.
F0757 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-22
2025-12-23 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-14
2025-12-23 Respond appropriately to all alleged violations.
F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-14
2025-09-02 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2025-09-03
2024-11-07 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-07 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-07 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-07 Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-07 Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
F0625 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-07 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-07 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-07 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-07 Ensure each resident’s drug regimen must be free from unnecessary drugs.
F0757 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-07 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
F0758 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-07 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2024-11-07 Implement a program that monitors antibiotic use.
F0881 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-20
2022-02-28 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2022-04-07
2022-02-28 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-04-07
2022-02-28 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-04-07
2022-02-28 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-04-07
2022-02-28 PASARR screening for Mental disorders or Intellectual Disabilities
F0645 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-04-07
2022-02-28 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-04-07

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Harris, Kent (individual)Administrator · NOT APPLICABLE
Ketron, Nicole (individual)Administrator · NOT APPLICABLE
McKnight, Matthew (individual)Administrator · NOT APPLICABLE
Poulson, Thomas (individual)Administrator · NOT APPLICABLE
Richard, Neil (individual)Administrator · NOT APPLICABLE
Barth, Phil (individual)Corporate Director · NOT APPLICABLE
Davis, Brandi (individual)Corporate Director · NOT APPLICABLE
Irwin, Terry (individual)Corporate Director · NOT APPLICABLE
Johnson, William (individual)Corporate Director · NOT APPLICABLE
Longo, Scott (individual)Corporate Director · NOT APPLICABLE
May, Jerry (individual)Corporate Director · NOT APPLICABLE
McKenna, Blythe (individual)Corporate Director · NOT APPLICABLE
Pickens, Roger (individual)Corporate Director · NOT APPLICABLE
Ringle, Michael (individual)Corporate Director · NOT APPLICABLE
Sarkel, Ed (individual)Corporate Director · NOT APPLICABLE
Susenna, Karen (individual)Corporate Director · NOT APPLICABLE
Tidwell, Peggy (individual)Corporate Director · NOT APPLICABLE
McKnight, Matthew (individual)Corporate Officer · NOT APPLICABLE
Poulson, Thomas (individual)Corporate Officer · NOT APPLICABLE
Harris, Kent (individual)Operational/managerial Control · NOT APPLICABLE
Ketron, Nicole (individual)Operational/managerial Control · NOT APPLICABLE
McKnight, Matthew (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Willow Brook Christian Home?

Willow Brook Christian Home has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in Ohio.

How many beds does Willow Brook Christian Home have?

It has 50 certified beds and cares for about 44 residents per day.

Has Willow Brook Christian Home been fined?

CMS lists no federal fines or payment denials in the last three years.

What is the phone number of Willow Brook Christian Home?

(614) 885-3300. The facility is located at 55 Lazelle RD, Columbus, OH 43235.

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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.