Arbors at Sylvania

Nursing Home · Toledo, OH

CMS overall rating 3/5 For profit - Corporation

CMS certification number366060

Contact & location

7120 Port Sylvania Drive
Toledo, OH 43617
Lucas County
Phone
(419) 841-2200
ZIP code
43617 – all care providers

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Facility details

Certified beds
77
Residents per day
71.3 (93% occupied)
Ownership
For profit - Corporation
Legal name
Toledo Opco LLC
Chain
Arbors at Ohio (16 facilities, avg 2.6★)
Medicare certified since
April 19, 1996
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 3/5
State avg 3.2
Health inspections★★★★★ 3/5
State avg 2.8
Staffing★★★★★ 3/5
State avg 2.4
Quality measures★★★★★ 4/5
State avg 4.4
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 3/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.86 (state 3.69 · U.S. 3.86)
Registered nurses (RN)
0.55 (state 0.64 · U.S. 0.69)
Licensed practical nurses
1.22 (state 0.95 · U.S. 0.86)
Nurse aides
2.09 (state 2.09 · U.S. 2.32)
Weekend total
3.33 (state 3.28 · U.S. 3.42)
Nursing staff turnover
47.4 (state 48.7 · U.S. 45.8)%
RN turnover
16.7 (state 43.9 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
April 17, 2025
Health deficiencies (last cycle)
12.0 (state 10.7 · U.S. 9.3)
From complaints
6
Citations on record (3 years)
34 health · 8 fire safety
DateCitationSeverityStatus
2026-06-30 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-08-07
2026-06-30 Help the resident make transportation arrangements to and from radiology services.
F0778 · Administration Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-08-07
2025-12-18 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-02
2025-06-11 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-07-14
2025-06-11 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-07-14
2025-04-17 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-05-13
2025-04-17 Reasonably accommodate the needs and preferences of each resident.
F0558 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-13
2025-04-17 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-13
2025-04-17 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F0688 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-13
2025-04-17 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-13
2025-04-17 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-13
2025-04-17 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-13
2025-04-17 Provide safe, appropriate pain management for a resident who requires such services.
F0697 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-13
2025-04-17 Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
F0921 · Environmental Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-13
2024-03-07 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-22
2024-03-07 Respond appropriately to all alleged violations.
F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-22
2024-03-07 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-22
2023-12-22 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-01-05
2023-08-25 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-08-18
2023-08-25 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-09-15
2022-12-22 Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
F0805 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-01-17
2022-12-22 PASARR screening for Mental disorders or Intellectual Disabilities
F0645 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-01-17
2022-12-22 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-01-17
2022-12-22 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-01-17
2022-12-22 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-01-17
2022-12-22 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-01-17
2022-12-22 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-01-17
2022-12-22 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-01-17
2022-12-22 Have policies on smoking.
F0926 · Environmental Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-01-17
2020-02-27 Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F0585 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2020-03-25
2020-02-27 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2020-03-25
2020-02-27 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-03-25
2020-02-27 Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
F0772 · Administration Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-03-25
2020-02-27 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-03-25

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Ark Opco Group, LLC (organization)5%+ Direct Ownership Interest · 100%
B&Y Healthcare S Corp (organization)5%+ Indirect Ownership Interest
B&Y Trust (organization)5%+ Indirect Ownership Interest
Cody Healthcare S Corp (organization)5%+ Indirect Ownership Interest
Craig Flashner 2007 Trust (organization)5%+ Indirect Ownership Interest
Norcross, Robert (individual)Contracted Managing Employee · NOT APPLICABLE
Rogers, Stacey (individual)Contracted Managing Employee · NOT APPLICABLE
Norcross, Robert (individual)Corporate Director · NOT APPLICABLE
Flashner, Craig (individual)Corporate Officer · NOT APPLICABLE
Norcross, Robert (individual)Corporate Officer · NOT APPLICABLE
Perlstein, Yitzchok (individual)Corporate Officer · NOT APPLICABLE
Flashner, Craig (individual)Operational/managerial Control · NOT APPLICABLE
Noble Healthcare Management, LLC (organization)Operational/managerial Control · NOT APPLICABLE
Perlstein, Yitzchok (individual)Operational/managerial Control · NOT APPLICABLE
Prestige Administrative Services, LLC (organization)Operational/managerial Control · NOT APPLICABLE
Kirk, Kristine (individual)W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Arbors at Sylvania?

Arbors at Sylvania has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in Ohio.

How many beds does Arbors at Sylvania have?

It has 77 certified beds and cares for about 71 residents per day.

Has Arbors at Sylvania been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns Arbors at Sylvania?

It is part of Arbors at Ohio and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Arbors at Sylvania?

(419) 841-2200. The facility is located at 7120 Port Sylvania Drive, Toledo, OH 43617.

Other nursing homes in Toledo

Compare all nursing homes in Toledo, OH →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.