Franciscan Care CTR Sylvania
Nursing Home · Toledo, OH
CMS certification number365907
CMS lists this nursing home as a Special Focus Facility candidate – one of the lowest-performing nursing homes in its state based on inspection history.
Contact & location
4111 Holland Sylvania RDToledo, OH 43623
Lucas County
- Phone
- (419) 882-6582
- ZIP code
- 43623 – all care providers
Facility details
- Certified beds
- 96
- Residents per day
- 67.9 (71% occupied)
- Ownership
- For profit - Corporation
- Legal name
- Franciscan Care Center
- Chain
- Commonspirit Health (18 facilities, avg 2.7★)
- Medicare certified since
- March 1, 1993
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.18 (state 3.69 · U.S. 3.86)
- Registered nurses (RN)
- 0.66 (state 0.64 · U.S. 0.69)
- Licensed practical nurses
- 1.03 (state 0.95 · U.S. 0.86)
- Nurse aides
- 1.49 (state 2.09 · U.S. 2.32)
- Weekend total
- 2.82 (state 3.28 · U.S. 3.42)
- Nursing staff turnover
- 79.6 (state 48.7 · U.S. 45.8)%
- RN turnover
- 60.0 (state 43.9 · U.S. 42.9)%
- Administrators who left
- 2 in the last year
Inspections
- Last standard inspection
- June 13, 2024
- Health deficiencies (last cycle)
- 50.0 (state 10.7 · U.S. 9.3)
- From complaints
- 32
- Citations on record (3 years)
- 69 health · 11 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-05-26 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-22 |
| 2026-05-26 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-22 |
| 2026-05-26 | Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-06-22 |
| 2026-02-24 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2026-03-10 |
| 2026-02-24 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. F0835 · Administration Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2026-03-10 |
| 2026-02-24 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-03-10 |
| 2026-02-24 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-03-10 |
| 2026-02-24 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-03-10 |
| 2026-02-24 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-03-10 |
| 2026-02-24 | Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-03-10 |
| 2026-02-24 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-03-10 |
| 2026-02-24 | Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs. F0800 · Nutrition and Dietary Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-03-10 |
| 2025-12-22 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2026-01-06 |
| 2025-12-22 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2026-01-06 |
| 2025-11-20 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies · complaint inspection |
G Actual harm |
Corrected 2025-12-04 |
| 2025-11-20 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-04 |
| 2025-11-20 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-04 |
| 2025-11-20 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-04 |
| 2025-11-13 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2025-12-04 |
| 2025-11-13 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F0585 · Resident Rights Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2025-12-04 |
| 2025-11-13 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2025-12-04 |
| 2025-11-13 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-12-04 |
| 2025-11-13 | Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-12-04 |
| 2025-11-13 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-12-04 |
| 2025-11-13 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-12-04 |
| 2025-11-13 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-04 |
| 2025-11-13 | PASARR screening for Mental disorders or Intellectual Disabilities F0645 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-04 |
| 2025-11-13 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-04 |
| 2025-11-13 | Ensure that the resident and his/her doctor meet face-to-face at all required visits. F0712 · Nursing and Physician Services Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-04 |
| 2025-11-13 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. F0742 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-12-04 |
| 2025-04-03 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2025-05-14 |
| 2025-04-03 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. F0851 · Administration Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2025-05-14 |
| 2025-04-03 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2025-05-14 |
| 2025-04-03 | Prepare residents for a safe transfer or discharge from the nursing home. F0624 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-05-14 |
| 2025-04-03 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-05-14 |
| 2025-04-03 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-05-14 |
| 2025-04-03 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-05-14 |
| 2025-04-03 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-05-14 |
| 2025-04-03 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. F0805 · Nutrition and Dietary Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-05-14 |
| 2025-04-03 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-05-14 |
| 2025-01-17 | Prepare residents for a safe transfer or discharge from the nursing home. F0624 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-01-31 |
| 2024-08-08 | Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-05 |
| 2024-06-13 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-09-05 |
| 2024-06-13 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-09-05 |
| 2024-06-13 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-09-05 |
| 2024-06-13 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-05 |
| 2024-06-13 | Reasonably accommodate the needs and preferences of each resident. F0558 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-05 |
| 2024-06-13 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. F0644 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-05 |
| 2024-06-13 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-05 |
| 2024-06-13 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-05 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
2 penalties in the last three years, including $337,580 in fines.
| Date | Type | Amount |
|---|---|---|
| 2025-11-13 | Fine | $337,580 |
| 2023-10-05 | Payment Denial | 26 days payment denial |
Ownership & management
| Name | Role | Since |
|---|---|---|
| CHI Living Communities (organization) | 5%+ Direct Ownership Interest · 100% | |
| Commonspirit Health (organization) | 5%+ Indirect Ownership Interest · 100% | |
| Cecil, Caitlin (individual) | Administrator · NOT APPLICABLE | |
| CHI Living Communities (organization) | Administrator · NOT APPLICABLE | |
| Commonspirit Health (organization) | Administrator · NOT APPLICABLE | |
| Concept Rehab, INC. (organization) | Administrator · NOT APPLICABLE | |
| Finn, Christina (individual) | Administrator · NOT APPLICABLE | |
| Forvis Mazars LLP (organization) | Administrator · NOT APPLICABLE | |
| Grubbs, Stacey (individual) | Administrator · NOT APPLICABLE | |
| Hackett, Dionne (individual) | Administrator · NOT APPLICABLE | |
| Hazard, Ted (individual) | Administrator · NOT APPLICABLE | |
| Howard, Casey (individual) | Administrator · NOT APPLICABLE | |
| Hufdhi, Raied (individual) | Administrator · NOT APPLICABLE | |
| Icp INC (organization) | Administrator · NOT APPLICABLE | |
| Iffland, Alisa (individual) | Administrator · NOT APPLICABLE | |
| Longhin-Howard, Joan (individual) | Administrator · NOT APPLICABLE | |
| Lucas, Gina (individual) | Administrator · NOT APPLICABLE | |
| McFarland, Dianne (individual) | Administrator · NOT APPLICABLE | |
| Munroe, Kyle (individual) | Administrator · NOT APPLICABLE | |
| Murriel, Shelly (individual) | Administrator · NOT APPLICABLE | |
| Nagel, Jennifer (individual) | Administrator · NOT APPLICABLE | |
| Rehmer, Heather (individual) | Administrator · NOT APPLICABLE | |
| Snodgrass, Barbara (individual) | Administrator · NOT APPLICABLE | |
| Stevenson, Cassie (individual) | Administrator · NOT APPLICABLE | |
| Sylvania Franciscan Health (organization) | Administrator · NOT APPLICABLE | |
| Ulrichpinciotti Design Group, LLC (organization) | Administrator · NOT APPLICABLE | |
| Wine, Matthew (individual) | Administrator · NOT APPLICABLE | |
| Cecil, Caitlin (individual) | Corporate Director · NOT APPLICABLE | |
| Finn, Christina (individual) | Corporate Director · NOT APPLICABLE | |
| Grubbs, Stacey (individual) | Corporate Director · NOT APPLICABLE | |
| Hazard, Ted (individual) | Corporate Director · NOT APPLICABLE | |
| Munroe, Kyle (individual) | Corporate Director · NOT APPLICABLE | |
| Murriel, Shelly (individual) | Corporate Director · NOT APPLICABLE | |
| Nagel, Jennifer (individual) | Corporate Director · NOT APPLICABLE | |
| Snodgrass, Barbara (individual) | Corporate Director · NOT APPLICABLE | |
| Wine, Matthew (individual) | Corporate Director · NOT APPLICABLE | |
| Iffland, Alisa (individual) | Corporate Officer · NOT APPLICABLE | |
| Lipsey, Prentice (individual) | Corporate Officer · NOT APPLICABLE | |
| Rehmer, Heather (individual) | Corporate Officer · NOT APPLICABLE | |
| Iffland, Alisa (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Lipsey, Prentice (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Mbanu, Terika (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Melfi, Mitch (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Rehmer, Heather (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Boehme, Laurie (individual) | Operational/managerial Control · NOT APPLICABLE | |
| CHI Living Communities (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Hackett, Dionne (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Howard, Casey (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Iffland, Alisa (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Longhin-Howard, Joan (individual) | Operational/managerial Control · NOT APPLICABLE | |
| McFarland, Dianne (individual) | Operational/managerial Control · NOT APPLICABLE | |
| McKinney, Marissa (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Rehmer, Heather (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Tyler, Shawn (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Franciscan Care CTR Sylvania?
Franciscan Care CTR Sylvania has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in Ohio.
How many beds does Franciscan Care CTR Sylvania have?
It has 96 certified beds and cares for about 68 residents per day.
Has Franciscan Care CTR Sylvania been fined?
Yes. CMS lists 2 penalties totaling $337,580 in the last three years.
Who owns Franciscan Care CTR Sylvania?
It is part of Commonspirit Health and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Franciscan Care CTR Sylvania?
(419) 882-6582. The facility is located at 4111 Holland Sylvania RD, Toledo, OH 43623.
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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.