Pavilion Health Center at Brightmore

Nursing Home · Charlotte, NC

CMS overall rating 2/5 For profit - Limited Liability company

CMS certification number345563

Contact & location

10011 Providence Road West
Charlotte, NC 28277
Mecklenburg County
Phone
(980) 245-8500
ZIP code
28277 – all care providers

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Facility details

Certified beds
108
Residents per day
102.5 (95% occupied)
Ownership
For profit - Limited Liability company
Legal name
Liberty Healthcare Group LLC
Chain
Liberty Senior Living (37 facilities, avg 2.8★)
Medicare certified since
March 20, 2014
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 2/5
State avg 2.9
Health inspections★★★★★ 2/5
State avg 2.9
Staffing★★★★★ 3/5
State avg 2.7
Quality measures★★★★★ 3/5
State avg 3.3
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 2/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.32 (state 3.83 · U.S. 3.86)
Registered nurses (RN)
0.42 (state 0.61 · U.S. 0.69)
Licensed practical nurses
0.95 (state 0.89 · U.S. 0.86)
Nurse aides
1.94 (state 2.34 · U.S. 2.32)
Weekend total
3.02 (state 3.40 · U.S. 3.42)
Nursing staff turnover
40.0 (state 49.0 · U.S. 45.8)%
RN turnover
33.3 (state 45.7 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
July 3, 2025
Health deficiencies (last cycle)
7.0 (state 4.8 · U.S. 9.3)
From complaints
1
Citations on record (3 years)
31 health · 6 fire safety · includes immediate jeopardy
DateCitationSeverityStatus
2025-12-09 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 J
Immediate jeopardy to resident health or safety		 Past Non-Compliance
2025-07-03 Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
F0605 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-07-11
2025-07-03 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-07-11
2025-07-03 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-07-11
2025-07-03 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-07-11
2025-07-03 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-07-11
2025-07-03 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-07-11
2024-03-26 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 J
Immediate jeopardy to resident health or safety		 Corrected 2024-04-18
2024-03-26 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies · complaint inspection		 J
Immediate jeopardy to resident health or safety		 Corrected 2024-04-18
2024-03-26 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-04-18
2024-03-26 Provide activities to meet all resident's needs.
F0679 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-04-18
2024-03-26 Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
F0867 · Administration Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-04-18
2024-03-26 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-04-18
2024-03-26 Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
F0557 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-18
2024-03-26 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-18
2024-03-26 Protect each resident from the wrongful use of the resident's belongings or money.
F0602 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-01-06
2024-03-26 Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-18
2024-03-26 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-18
2024-03-26 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-18
2024-03-26 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-18
2024-03-26 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-18
2024-03-26 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F0688 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-18
2024-03-26 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-18
2024-03-26 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-18
2024-03-26 Make sure that a working call system is available in each resident's bathroom and bathing area.
F0919 · Environmental Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-18
2024-03-26 Post nurse staffing information every day.
F0732 · Nursing and Physician Services Deficiencies		 C
No actual harm, potential for minimal harm		 Corrected 2024-04-16
2022-09-29 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies		 G
Actual harm		 Corrected 2022-10-17
2022-09-29 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 G
Actual harm		 Corrected 2022-10-17
2022-09-29 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies		 G
Actual harm		 Corrected 2022-10-17
2022-09-29 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-10-17
2022-09-29 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2022-10-17

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

2 penalties in the last three years, including $103,435 in fines.

DateTypeAmount
2025-12-09Fine$16,985
2024-03-26Fine$86,450

Ownership & management

NameRoleSince
Long Term Care Management Services LLC (organization)5%+ Direct Ownership Interest · 100%
Bork, Matthew (individual)Corporate Director · NOT APPLICABLE
Miller, Robert (individual)Corporate Director · NOT APPLICABLE
Purifoy, Penny (individual)Corporate Director · NOT APPLICABLE
Wilson, Jeffrey (individual)Corporate Director · NOT APPLICABLE
Calcutt, Joseph (individual)Corporate Officer · NOT APPLICABLE
Bork, Matthew (individual)Operational/managerial Control · NOT APPLICABLE
Calcutt, Joseph (individual)Operational/managerial Control · NOT APPLICABLE
Long Term Care Management Services LLC (organization)Operational/managerial Control · NOT APPLICABLE
McNeill, John (individual)Operational/managerial Control · NOT APPLICABLE
McNeill, Ronald (individual)Operational/managerial Control · NOT APPLICABLE
Purifoy, Penny (individual)Operational/managerial Control · NOT APPLICABLE
Wilson, Jeffrey (individual)Operational/managerial Control · NOT APPLICABLE
Krob, James (individual)W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Pavilion Health Center at Brightmore?

Pavilion Health Center at Brightmore has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.9-star average in North Carolina.

How many beds does Pavilion Health Center at Brightmore have?

It has 108 certified beds and cares for about 103 residents per day.

Has Pavilion Health Center at Brightmore been fined?

Yes. CMS lists 2 penalties totaling $103,435 in the last three years.

Who owns Pavilion Health Center at Brightmore?

It is part of Liberty Senior Living and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Pavilion Health Center at Brightmore?

(980) 245-8500. The facility is located at 10011 Providence Road West, Charlotte, NC 28277.

Other nursing homes in Charlotte

Compare all nursing homes in Charlotte, NC →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.