Riverpoint Crest Nursing and Rehabilitation Center

Nursing Home · New Bern, NC

CMS overall rating 3/5 For profit - Corporation

CMS certification number345211

Contact & location

2600 Old Cherry Point Road
New Bern, NC 28563
Craven County
Phone
(252) 637-4730
ZIP code
28563 – all care providers

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Facility details

Certified beds
105
Residents per day
91.9 (88% occupied)
Ownership
For profit - Corporation
Legal name
River Neuse Group, LLC
Chain
Principle Long Term Care (40 facilities, avg 3.0★)
Medicare certified since
October 1, 1981
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 3/5
State avg 2.9
Health inspections★★★★★ 3/5
State avg 2.9
Staffing★★★★★ 4/5
State avg 2.7
Quality measures★★★★★ 3/5
State avg 3.3
Long-stay quality★★★★★ 4/5
Short-stay quality★★★★★ 1/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.36 (state 3.83 · U.S. 3.86)
Registered nurses (RN)
0.53 (state 0.61 · U.S. 0.69)
Licensed practical nurses
0.82 (state 0.89 · U.S. 0.86)
Nurse aides
2.01 (state 2.34 · U.S. 2.32)
Weekend total
2.95 (state 3.40 · U.S. 3.42)
Nursing staff turnover
23.4 (state 49.0 · U.S. 45.8)%
RN turnover
0.0 (state 45.7 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
September 18, 2025
Health deficiencies (last cycle)
9.0 (state 4.8 · U.S. 9.3)
From complaints
2
Citations on record (3 years)
16 health · 6 fire safety
DateCitationSeverityStatus
2025-09-18 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-10-15
2025-09-18 Allow resident to participate in the development and implementation of his or her person-centered plan of care.
F0553 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-10-14
2025-09-18 Allow residents to self-administer drugs if determined clinically appropriate.
F0554 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-10-15
2025-09-18 Keep residents' personal and medical records private and confidential.
F0583 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-10-15
2025-09-18 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-10-14
2025-09-18 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-10-15
2025-09-18 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-10-14
2025-09-18 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-10-15
2025-09-18 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-10-15
2024-09-26 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-21
2024-09-26 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-21
2024-09-26 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-21
2024-09-26 Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
F0700 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-21
2024-09-26 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-21
2023-08-04 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-08-14
2023-08-04 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-08-14

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Boice, Gale (individual)Administrator · NOT APPLICABLE
Harris, Pamela (individual)Administrator · NOT APPLICABLE
Hill, Raymond (individual)Administrator · NOT APPLICABLE
Hill, Robert (individual)Administrator · NOT APPLICABLE
Hill, Stephen (individual)Administrator · NOT APPLICABLE
Smith, Deryn (individual)Administrator · NOT APPLICABLE
Boice, Gale (individual)Corporate Officer · NOT APPLICABLE
Johnson, Dianne (individual)Corporate Officer · NOT APPLICABLE
Hill, Raymond (individual)Indirect Ownership Interest · NOT APPLICABLE
Harris, Pamela (individual)Managing Control - Governing Body · NOT APPLICABLE
Smith, Deryn (individual)Managing Control - Governing Body · NOT APPLICABLE
Boice, Gale (individual)Operational/managerial Control · NOT APPLICABLE
Principle Long Term Care, INC. (organization)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Riverpoint Crest Nursing and Rehabilitation Center?

Riverpoint Crest Nursing and Rehabilitation Center has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.9-star average in North Carolina.

How many beds does Riverpoint Crest Nursing and Rehabilitation Center have?

It has 105 certified beds and cares for about 92 residents per day.

Has Riverpoint Crest Nursing and Rehabilitation Center been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns Riverpoint Crest Nursing and Rehabilitation Center?

It is part of Principle Long Term Care and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Riverpoint Crest Nursing and Rehabilitation Center?

(252) 637-4730. The facility is located at 2600 Old Cherry Point Road, New Bern, NC 28563.

Other nursing homes in New Bern

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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.