Brooke Haven Healthcare

Nursing Home · West Plains, MO

CMS overall rating 4/5 Non profit - Corporation

CMS certification number265400

Contact & location

1410 North Kentucky Avenue
West Plains, MO 65775
Howell County
Phone
(417) 256-7975
ZIP code
65775 – all care providers

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Facility details

Certified beds
120
Residents per day
61.1 (51% occupied)
Ownership
Non profit - Corporation
Legal name
Willow Health Care INC
Medicare certified since
October 2, 1989
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 4/5
State avg 2.5
Health inspections★★★★★ 4/5
State avg 2.8
Staffing★★★★★ 3/5
State avg 2.2
Quality measures★★★★★ 4/5
State avg 2.7
Long-stay quality★★★★★ 4/5
Short-stay quality★★★★★ 4/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.89 (state 3.43 · U.S. 3.86)
Registered nurses (RN)
0.43 (state 0.46 · U.S. 0.69)
Licensed practical nurses
1.11 (state 0.68 · U.S. 0.86)
Nurse aides
2.35 (state 2.29 · U.S. 2.32)
Weekend total
3.55 (state 3.02 · U.S. 3.42)
Nursing staff turnover
50.0 (state 56.0 · U.S. 45.8)%
RN turnover
50.0 (state 47.8 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
March 3, 2026
Health deficiencies (last cycle)
7.0 (state 11.5 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
28 health · 9 fire safety · includes actual harm
DateCitationSeverityStatus
2026-03-03 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-10
2026-03-03 Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
F0569 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-10
2026-03-03 PASARR screening for Mental disorders or Intellectual Disabilities
F0645 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-10
2026-03-03 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-10
2026-03-03 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-10
2026-03-03 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-10
2026-03-03 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-04-10
2024-12-06 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 G
Actual harm		 Corrected 2025-01-15
2024-12-06 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2025-01-15
2024-12-06 Assure the security of all personal funds of residents deposited with the facility.
F0570 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-15
2024-12-06 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-15
2024-12-06 Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
F0661 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-15
2024-12-06 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-15
2024-12-06 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-15
2024-12-06 Provide care or services that was trauma informed and/or culturally competent.
F0699 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-15
2024-12-06 Post nurse staffing information every day.
F0732 · Nursing and Physician Services Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-15
2024-12-06 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-15
2024-12-06 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
F0758 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-15
2024-12-06 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-15
2024-12-06 Dispose of garbage and refuse properly.
F0814 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-15
2024-12-06 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-15
2024-12-06 Implement a program that monitors antibiotic use.
F0881 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-15
2024-03-01 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-09
2023-07-06 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2023-08-20
2023-07-06 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-08-20
2023-07-06 Develop and implement policies and procedures for flu and pneumonia vaccinations.
F0883 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-08-20
2023-07-06 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-08-20
2023-07-06 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-08-20

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

1 penalty in the last three years, including $10,033 in fines.

DateTypeAmount
2024-12-06Fine$10,033

Ownership & management

NameRoleSince
Willow Health Care INC (organization)5%+ Direct Ownership Interest · 100%
Alter, Shirley (individual)Corporate Director · NOT APPLICABLE
Auala, Elquin (individual)Corporate Director · NOT APPLICABLE
Ogden, James (individual)Corporate Director · NOT APPLICABLE
Miller, Sherry (individual)Corporate Officer · NOT APPLICABLE
Willow Health Care INC (organization)Operational/managerial Control · NOT APPLICABLE
Alter, Shirley (individual)W-2 Managing Employee · NOT APPLICABLE
Clark, Sheila (individual)W-2 Managing Employee · NOT APPLICABLE
Miller, Sherry (individual)W-2 Managing Employee · NOT APPLICABLE
Williamson, Jackie (individual)W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Brooke Haven Healthcare?

Brooke Haven Healthcare has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.5-star average in Missouri.

How many beds does Brooke Haven Healthcare have?

It has 120 certified beds and cares for about 61 residents per day.

Has Brooke Haven Healthcare been fined?

Yes. CMS lists 1 penalty totaling $10,033 in the last three years.

What is the phone number of Brooke Haven Healthcare?

(417) 256-7975. The facility is located at 1410 North Kentucky Avenue, West Plains, MO 65775.

Other nursing homes in West Plains

Compare all nursing homes in West Plains, MO →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.