NHC Healthcare, West Plains
Nursing Home · West Plains, MO
CMS certification number265155
Contact & location
211 Davis DriveWest Plains, MO 65775
Howell County
- Phone
- (417) 256-0798
- ZIP code
- 65775 – all care providers
Facility details
- Certified beds
- 114
- Residents per day
- 70.4 (62% occupied)
- Ownership
- For profit - Corporation
- Legal name
- NHC Healthcare-West Plains LLC
- Chain
- National Healthcare Corporation (69 facilities, avg 4.0★)
- Medicare certified since
- January 27, 1982
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.54 (state 3.43 · U.S. 3.86)
- Registered nurses (RN)
- 0.62 (state 0.46 · U.S. 0.69)
- Licensed practical nurses
- 0.65 (state 0.68 · U.S. 0.86)
- Nurse aides
- 2.27 (state 2.29 · U.S. 2.32)
- Weekend total
- 3.31 (state 3.02 · U.S. 3.42)
- Nursing staff turnover
- 47.7 (state 56.0 · U.S. 45.8)%
- RN turnover
- 23.1 (state 47.8 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- February 7, 2025
- Health deficiencies (last cycle)
- 5.0 (state 11.5 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 13 health · 6 fire safety
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2025-02-07 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-03-21 |
| 2025-02-07 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-03-21 |
| 2025-02-07 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-21 |
| 2025-02-07 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-21 |
| 2025-02-07 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-21 |
| 2022-02-18 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2022-04-01 |
| 2022-02-18 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-04-04 |
| 2022-02-18 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. F0625 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-04-04 |
| 2022-02-18 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. F0700 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-04-04 |
| 2022-02-18 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-04-04 |
| 2022-02-18 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2022-04-04 |
| 2022-02-18 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-04-01 |
| 2022-02-18 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2022-04-04 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Blackrock INC (organization) | Administrator · NOT APPLICABLE | |
| Dimensional Fund Advisors LP (organization) | Administrator · NOT APPLICABLE | |
| Dodson, Vicki (individual) | Administrator · NOT APPLICABLE | |
| Kidd, Brian (individual) | Administrator · NOT APPLICABLE | |
| Morgan Stanley (organization) | Administrator · NOT APPLICABLE | |
| National Health Corporation (organization) | Administrator · NOT APPLICABLE | |
| National Healthcare Corporation (organization) | Administrator · NOT APPLICABLE | |
| Nhc-Op LP (organization) | Administrator · NOT APPLICABLE | |
| Rogers, Heather (individual) | Administrator · NOT APPLICABLE | |
| Swift, Charles (individual) | Administrator · NOT APPLICABLE | |
| Vanguard Group INC (organization) | Administrator · NOT APPLICABLE | |
| Rector, Melvin (individual) | Corporate Officer · NOT APPLICABLE | |
| Nhc/Delaware INC (organization) | Direct Ownership Interest · NOT APPLICABLE | |
| Morgan Stanley Institutional Advisors LLC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Rector, Melvin (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Bidwell, Charles (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Dodson, Vicki (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Kidd, Brian (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Lawing, Jennipher (individual) | Operational/managerial Control · NOT APPLICABLE | |
| National Healthcare Corporation (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Nhc-Op LP (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Rector, Melvin (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Rogers, Heather (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Swift, Charles (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of NHC Healthcare, West Plains?
NHC Healthcare, West Plains has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.5-star average in Missouri.
How many beds does NHC Healthcare, West Plains have?
It has 114 certified beds and cares for about 70 residents per day.
Has NHC Healthcare, West Plains been fined?
CMS lists no federal fines or payment denials in the last three years.
Who owns NHC Healthcare, West Plains?
It is part of National Healthcare Corporation and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of NHC Healthcare, West Plains?
(417) 256-0798. The facility is located at 211 Davis Drive, West Plains, MO 65775.
Other nursing homes in West Plains
-
Brooke Haven Healthcare
Nursing Home · West Plains, MO · 120 beds
★★★★ -
West Vue Nursing and Rehabilitation Center
Nursing Home · West Plains, MO · 130 beds
★★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.