Oaks, The
Nursing Home · New Bedford, MA
CMS certification number225328
Contact & location
4525 Acushnet AvenueNew Bedford, MA 02745
Bristol County
- Phone
- (508) 542-7069
- ZIP code
- 02745 – all care providers
Facility details
- Certified beds
- 122
- Residents per day
- 114.3 (94% occupied)
- Ownership
- For profit - Limited Liability company
- Legal name
- New Bedford Medical Investors, LLC
- Chain
- Life Care Centers of America (194 facilities, avg 3.4★)
- Medicare certified since
- October 10, 1989
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.66 (state 3.86 · U.S. 3.86)
- Registered nurses (RN)
- 0.57 (state 0.65 · U.S. 0.69)
- Licensed practical nurses
- 0.95 (state 0.95 · U.S. 0.86)
- Nurse aides
- 2.15 (state 2.26 · U.S. 2.32)
- Weekend total
- 3.31 (state 3.48 · U.S. 3.42)
- Nursing staff turnover
- 28.7 (state 38.2 · U.S. 45.8)%
- RN turnover
- 33.3 (state 42.6 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- March 10, 2026
- Health deficiencies (last cycle)
- 2.0 (state 7.2 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 14 health · 1 fire safety
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-03-10 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-03-26 |
| 2026-03-10 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
B No actual harm, potential for minimal harm |
Corrected 2026-03-26 |
| 2024-12-12 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-12-31 |
| 2024-12-12 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-12-31 |
| 2024-12-12 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-12-31 |
| 2024-12-12 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-12-31 |
| 2023-09-12 | Keep all essential equipment working safely. F0908 · Environmental Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-10-02 |
| 2023-09-12 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-10-04 |
| 2023-09-12 | Keep residents' personal and medical records private and confidential. F0583 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-10-04 |
| 2023-09-12 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-10-04 |
| 2023-09-12 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-10-04 |
| 2023-09-12 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-10-04 |
| 2023-09-12 | Provide timely, quality laboratory services/tests to meet the needs of residents. F0770 · Administration Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-10-04 |
| 2023-09-12 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-10-04 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Hetzler, Julianne (individual) | Administrator · NOT APPLICABLE | |
| Life Care Centers of America, INC. (organization) | Administrator · NOT APPLICABLE | |
| Preston, Forrest (individual) | Administrator · NOT APPLICABLE | |
| Silva, Helena (individual) | Administrator · NOT APPLICABLE | |
| Fletcher, Todd (individual) | Corporate Director · NOT APPLICABLE | |
| Lay, Lisa (individual) | Corporate Director · NOT APPLICABLE | |
| Swanker, Richard (individual) | Corporate Director · NOT APPLICABLE | |
| Ziegler, James (individual) | Corporate Director · NOT APPLICABLE | |
| Cross, Cindy (individual) | Corporate Officer · NOT APPLICABLE | |
| Fletcher, Todd (individual) | Corporate Officer · NOT APPLICABLE | |
| Henry, Terry (individual) | Corporate Officer · NOT APPLICABLE | |
| Lay, Lisa (individual) | Corporate Officer · NOT APPLICABLE | |
| Swanker, Richard (individual) | Corporate Officer · NOT APPLICABLE | |
| Thurmond, Joan (individual) | Corporate Officer · NOT APPLICABLE | |
| Ziegler, James (individual) | Corporate Officer · NOT APPLICABLE | |
| New Bedford Medical Investors, LLC (organization) | Direct Ownership Interest · NOT APPLICABLE | |
| Preston, Forrest (individual) | Direct Ownership Interest · NOT APPLICABLE | |
| Preston, Forrest (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Long, Zofia (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Medeiros, Tayler (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Silva, Helena (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Hetzler, Julianne (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Life Care Centers of America, INC. (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Long, Zofia (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Medeiros, Tayler (individual) | Operational/managerial Control · NOT APPLICABLE | |
| New Bedford Medical Investors, LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Preston, Aubrey (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Preston, Forrest (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Silva, Helena (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Oaks, The?
Oaks, The has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Massachusetts.
How many beds does Oaks, The have?
It has 122 certified beds and cares for about 114 residents per day.
Has Oaks, The been fined?
CMS lists no federal fines or payment denials in the last three years.
Who owns Oaks, The?
It is part of Life Care Centers of America and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Oaks, The?
(508) 542-7069. The facility is located at 4525 Acushnet Avenue, New Bedford, MA 02745.
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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.