Village Health Care at The Glen
Nursing Home · Shreveport, LA
CMS certification number195533
This facility was cited for abuse, neglect or exploitation in a recent inspection (CMS abuse icon).
Contact & location
403 E. Flournoy LucasShreveport, LA 71115
Caddo County
- Phone
- (318) 213-3500
- ZIP code
- 71115 – all care providers
Facility details
- Certified beds
- 126
- Residents per day
- 100.1 (79% occupied)
- Ownership
- Non profit - Corporation
- Legal name
- The Glen Retirement System
- Medicare certified since
- October 8, 2001
- Participates in
- Medicare and Medicaid
- Continuing care
- Part of a continuing care retirement community
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 4.19 (state 3.73 · U.S. 3.86)
- Registered nurses (RN)
- 0.23 (state 0.30 · U.S. 0.69)
- Licensed practical nurses
- 1.05 (state 1.15 · U.S. 0.86)
- Nurse aides
- 2.91 (state 2.27 · U.S. 2.32)
- Weekend total
- 3.97 (state 3.18 · U.S. 3.42)
- Nursing staff turnover
- 33.6 (state 47.6 · U.S. 45.8)%
- RN turnover
- 42.9 (state 41.6 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- May 15, 2025
- Health deficiencies (last cycle)
- 14.0 (state 6.7 · U.S. 9.3)
- From complaints
- 6
- Citations on record (3 years)
- 26 health · 0 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-06-24 | Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2026-08-05 |
| 2026-06-24 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2026-07-28 |
| 2026-06-24 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-07-28 |
| 2026-03-16 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
G Actual harm |
Corrected 2026-01-22 |
| 2026-03-16 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-24 |
| 2026-03-16 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-24 |
| 2025-05-15 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-06-23 |
| 2025-05-15 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. F0605 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-06-23 |
| 2025-05-15 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-06-23 |
| 2025-05-15 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-06-03 |
| 2025-05-15 | Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-06-23 |
| 2025-05-15 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-06-23 |
| 2025-05-15 | Keep all essential equipment working safely. F0908 · Environmental Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-06-23 |
| 2025-05-15 | Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-23 |
| 2025-02-12 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-03-27 |
| 2024-09-04 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-10-04 |
| 2024-09-04 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-10-04 |
| 2024-08-06 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. F0700 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-19 |
| 2024-06-24 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-08-02 |
| 2024-05-08 | Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2024-06-13 |
| 2024-04-11 | Assess the resident when there is a significant change in condition F0637 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-05-24 |
| 2024-04-11 | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. F0640 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-05-24 |
| 2024-04-11 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-05-24 |
| 2023-12-19 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-01-31 |
| 2023-05-10 | Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-06-23 |
| 2023-05-10 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. F0678 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-06-23 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $12,735 in fines.
| Date | Type | Amount |
|---|---|---|
| 2026-03-16 | Fine | $12,735 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| The Glen Retirement System (organization) | 5%+ Direct Ownership Interest · 100% | |
| Bolton, Michael (individual) | Administrator · NOT APPLICABLE | |
| Burns, Dee (individual) | Administrator · NOT APPLICABLE | |
| Dockendorf, Noreen (individual) | Administrator · NOT APPLICABLE | |
| Fuller, Jeanne (individual) | Administrator · NOT APPLICABLE | |
| Greer, Michelle (individual) | Administrator · NOT APPLICABLE | |
| Hernandez, Robert (individual) | Administrator · NOT APPLICABLE | |
| McGowen, Cheryl (individual) | Administrator · NOT APPLICABLE | |
| Rice, Barbara (individual) | Administrator · NOT APPLICABLE | |
| Simmons, Marla (individual) | Administrator · NOT APPLICABLE | |
| Terry, Barbara (individual) | Administrator · NOT APPLICABLE | |
| The Glen Retirement System (organization) | Administrator · NOT APPLICABLE | |
| Washington, Allison (individual) | Administrator · NOT APPLICABLE | |
| Westmoreland, Marti (individual) | Administrator · NOT APPLICABLE | |
| Williams, Cynthia (individual) | Administrator · NOT APPLICABLE | |
| Williams, Debra (individual) | Administrator · NOT APPLICABLE | |
| Williams, Joann (individual) | Administrator · NOT APPLICABLE | |
| Bolton, Michael (individual) | Corporate Director · NOT APPLICABLE | |
| Dockendorf, Noreen (individual) | Corporate Director · NOT APPLICABLE | |
| Fuller, Jeanne (individual) | Corporate Director · NOT APPLICABLE | |
| McGowen, Cheryl (individual) | Corporate Director · NOT APPLICABLE | |
| Rice, Barbara (individual) | Corporate Director · NOT APPLICABLE | |
| Simmons, Marla (individual) | Corporate Director · NOT APPLICABLE | |
| Terry, Barbara (individual) | Corporate Director · NOT APPLICABLE | |
| Washington, Allison (individual) | Corporate Director · NOT APPLICABLE | |
| Westmoreland, Marti (individual) | Corporate Director · NOT APPLICABLE | |
| Williams, Cynthia (individual) | Corporate Director · NOT APPLICABLE | |
| Williams, Joann (individual) | Corporate Director · NOT APPLICABLE | |
| Burns, Dee (individual) | Corporate Officer · NOT APPLICABLE | |
| Williams, Debra (individual) | Corporate Officer · NOT APPLICABLE | |
| Burns, Dee (individual) | Operational/managerial Control · NOT APPLICABLE | |
| The Glen Retirement System (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Williams, Debra (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Village Health Care at The Glen?
Village Health Care at The Glen has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.5-star average in Louisiana.
How many beds does Village Health Care at The Glen have?
It has 126 certified beds and cares for about 100 residents per day.
Has Village Health Care at The Glen been fined?
Yes. CMS lists 1 penalty totaling $12,735 in the last three years.
What is the phone number of Village Health Care at The Glen?
(318) 213-3500. The facility is located at 403 E. Flournoy Lucas, Shreveport, LA 71115.
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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.