Willows of New Castle

Nursing Home · New Castle, IN

CMS overall rating 2/5 For profit - Corporation

CMS certification number155089

Contact & location

1023 N 20Th ST
New Castle, IN 47362
Henry County
Phone
(765) 529-9694
ZIP code
47362 – all care providers

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Facility details

Certified beds
95
Residents per day
60.2 (63% occupied)
Ownership
For profit - Corporation
Legal name
Henry County Memorial Hospital
Medicare certified since
March 14, 1969
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 2/5
State avg 3.1
Health inspections★★★★★ 3/5
State avg 2.8
Staffing★★★★★ 1/5
State avg 2.5
Quality measures★★★★★ 2/5
State avg 4.1
Long-stay quality★★★★★ 1/5
Short-stay quality★★★★★ 3/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.75 (state 3.68 · U.S. 3.86)
Registered nurses (RN)
0.44 (state 0.67 · U.S. 0.69)
Licensed practical nurses
0.89 (state 0.78 · U.S. 0.86)
Nurse aides
2.43 (state 2.23 · U.S. 2.32)
Weekend total
3.27 (state 3.24 · U.S. 3.42)
Nursing staff turnover
58.8 (state 45.9 · U.S. 45.8)%
RN turnover
81.3 (state 40.3 · U.S. 42.9)%
Administrators who left
2 in the last year

Inspections

Last standard inspection
March 6, 2026
Health deficiencies (last cycle)
5.0 (state 7.2 · U.S. 9.3)
From complaints
3
Citations on record (3 years)
22 health · 22 fire safety · includes actual harm
DateCitationSeverityStatus
2026-03-06 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2026-03-23
2026-03-06 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-23
2026-03-06 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F0688 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-23
2026-03-06 Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
F0744 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-23
2026-03-06 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-23
2025-07-28 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Past Non-Compliance
2025-03-14 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-04-04
2025-03-14 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-04-04
2025-03-14 Provide or obtain dental services for each resident.
F0791 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-04-04
2025-01-09 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-02-07
2025-01-09 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-02-07
2024-01-29 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2024-02-09
2024-01-29 Allow residents to self-administer drugs if determined clinically appropriate.
F0554 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-02-09
2024-01-29 Reasonably accommodate the needs and preferences of each resident.
F0558 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-02-09
2024-01-29 Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
F0561 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-02-09
2024-01-29 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-02-09
2024-01-29 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-02-09
2024-01-29 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-02-09
2024-01-29 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-02-09
2024-01-29 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-02-09
2024-01-29 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-02-09
2024-01-29 Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
F0909 · Environmental Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-02-09

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Henry County Memorial Hospital (organization)5%+ Direct Ownership Interest · 100%
Frankel, Israel (individual)Administrator · NOT APPLICABLE
New Castle in Opco, LLC (organization)Administrator · NOT APPLICABLE
Patton, Elizabeth (individual)Administrator · NOT APPLICABLE
Reis, James (individual)Administrator · NOT APPLICABLE
Dynes, Sheldon (individual)Corporate Director · NOT APPLICABLE
Pidgeon, John (individual)Corporate Director · NOT APPLICABLE
Shore, Marion (individual)Corporate Director · NOT APPLICABLE
Ware, Deborah (individual)Corporate Director · NOT APPLICABLE
Ring, Brian (individual)Corporate Officer · NOT APPLICABLE
Frankel, Israel (individual)Operational/managerial Control · NOT APPLICABLE
New Castle in Opco, LLC (organization)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Willows of New Castle?

Willows of New Castle has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.1-star average in Indiana.

How many beds does Willows of New Castle have?

It has 95 certified beds and cares for about 60 residents per day.

Has Willows of New Castle been fined?

CMS lists no federal fines or payment denials in the last three years.

What is the phone number of Willows of New Castle?

(765) 529-9694. The facility is located at 1023 N 20Th ST, New Castle, IN 47362.

Other nursing homes in New Castle

Compare all nursing homes in New Castle, IN →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.