Yukio Okutsu State Veterans Home

CMS star ratings

Overall★★★★★ 4/5

State avg 3.6

Health inspections★★★★★ 3/5

State avg 2.9

Staffing★★★★★ 4/5

State avg 4.4

Quality measures★★★★★ 5/5

State avg 4.3

Long-stay quality★★★★★ 5/5

Short-stay quality★★★★★ 5/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing: 4.64 (state 4.97 · U.S. 3.86)
Registered nurses (RN): 1.12 (state 1.75 · U.S. 0.69)
Licensed practical nurses: 0.50 (state 0.34 · U.S. 0.86)
Nurse aides: 3.03 (state 2.88 · U.S. 2.32)
Weekend total: 4.07 (state 4.41 · U.S. 3.42)
Nursing staff turnover: 60.3 (state 36.4 · U.S. 45.8)%
RN turnover: 53.6 (state 31.5 · U.S. 42.9)%

Inspections

Last standard inspection: November 15, 2024
Health deficiencies (last cycle): 10.0 (state 10.0 · U.S. 9.3)
From complaints: 0
Citations on record (3 years): 39 health · 1 fire safety · includes actual harm

Date	Citation	Severity	Status
2024-11-15	Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. F0847 · Administration Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-12-30
2024-11-15	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-12-30
2024-11-15	Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. F0561 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-12-30
2024-11-15	Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-12-30
2024-11-15	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-12-30
2024-11-15	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-12-30
2024-11-15	Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-12-30
2024-11-15	Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-12-30
2024-11-15	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-12-30
2024-11-15	Develop and implement policies and procedures for flu and pneumonia vaccinations. F0883 · Infection Control Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-12-30
2024-11-15	Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. F0726 · Nursing and Physician Services Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-12-30
2023-10-30	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection	G Actual harm	Corrected 2023-07-27
2023-10-30	Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. F0625 · Resident Rights Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-12-11
2023-10-30	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-12-11
2023-10-30	Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-12-11
2023-10-30	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-12-11
2023-10-30	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-12-11
2023-10-30	Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-12-11
2023-10-30	Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-12-11
2023-10-30	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-12-11
2023-10-30	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-12-11
2022-10-14	Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies	G Actual harm	Corrected 2022-12-16
2022-10-14	Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies	G Actual harm	Corrected 2022-12-16
2022-10-14	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2022-12-16
2022-10-14	Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2022-12-16
2022-10-14	Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. F0838 · Administration Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2022-12-16
2022-10-14	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2023-01-14
2022-10-14	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-12-16
2022-10-14	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-12-16
2022-10-14	Give residents a notice of rights, rules, services and charges. F0572 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-12-16
2022-10-14	The resident has the right to receive notices in a format and a language he or she understands. F0574 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-12-16
2022-10-14	Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. F0577 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-12-16
2022-10-14	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-12-16
2022-10-14	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-12-16
2022-10-14	Ensure each resident must receive and the facility must provide necessary behavioral health care and services. F0740 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-12-16
2022-10-14	Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. F0744 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-12-16
2022-10-14	Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-12-16
2022-10-14	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-01-14
2022-10-14	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-12-16

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

1 penalty in the last three years, including $13,049 in fines.

Date	Type	Amount
2023-10-30	Fine	$13,049

Ownership & management

Name	Role	Since
Hawaii Health Systems Corporation (organization)	5%+ Direct Ownership Interest · 100%
Hash, Alan (individual)	Contracted Managing Employee · NOT APPLICABLE
Kirton, Charles (individual)	Contracted Managing Employee · NOT APPLICABLE
Stuart, Anne (individual)	Contracted Managing Employee · NOT APPLICABLE
Ignacio, Jay (individual)	Corporate Director · NOT APPLICABLE
Nunokawa, Clarysse (individual)	Corporate Director · NOT APPLICABLE
Rosen, Linda (individual)	Corporate Director · NOT APPLICABLE
Sako, Deanna (individual)	Corporate Director · NOT APPLICABLE
Smith, Stephen (individual)	Corporate Director · NOT APPLICABLE
Vancamp, Carol (individual)	Corporate Director · NOT APPLICABLE
Zelko-Schlueter, Jennifer (individual)	Corporate Director · NOT APPLICABLE
Belcher, Daniel (individual)	Corporate Officer · NOT APPLICABLE
Brinkman, Daniel (individual)	Corporate Officer · NOT APPLICABLE
Chu, Edward (individual)	Corporate Officer · NOT APPLICABLE
Farias, Chad (individual)	Corporate Officer · NOT APPLICABLE
Gomez, Lara (individual)	Corporate Officer · NOT APPLICABLE
Gray, Jerry (individual)	Corporate Officer · NOT APPLICABLE
Kurohara, Randall (individual)	Corporate Officer · NOT APPLICABLE
Rosen, Linda (individual)	Corporate Officer · NOT APPLICABLE
Skruch, Joseph (individual)	Corporate Officer · NOT APPLICABLE
Waltjen, Joni (individual)	Corporate Officer · NOT APPLICABLE
Wong, Yvonne (individual)	Corporate Officer · NOT APPLICABLE
East Hawaii State Veterans Home (organization)	Operational/managerial Control · NOT APPLICABLE
Pettijohn, David (individual)	Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Yukio Okutsu State Veterans Home?

Yukio Okutsu State Veterans Home has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.6-star average in Hawaii.

How many beds does Yukio Okutsu State Veterans Home have?

It has 95 certified beds and cares for about 67 residents per day.

Has Yukio Okutsu State Veterans Home been fined?

Yes. CMS lists 1 penalty totaling $13,049 in the last three years.

Who owns Yukio Okutsu State Veterans Home?

It is part of Hawaii Health Systems Corporation and is classified as government - state. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Yukio Okutsu State Veterans Home?

(808) 961-1500. The facility is located at 1180 Waianuenue Avenue, Hilo, HI 96720.

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Contact & location

Facility details