Hilo Benioff Medical Center

Nursing Home · Hilo, HI

CMS overall rating 4/5 Government - State

CMS certification number125002

Contact & location

1190 Waianuenue Avenue
Hilo, HI 96720
Hawaii County
Phone
(808) 932-3000
ZIP code
96720 – all care providers

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Facility details

Certified beds
52
Residents per day
61.2 (118% occupied)
Ownership
Government - State
Chain
Hawaii Health Systems Corporation (7 facilities, avg 4.2★)
Medicare certified since
January 1, 1967
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 4/5
State avg 3.6
Health inspections★★★★★ 3/5
State avg 2.9
Staffing★★★★★ 5/5
State avg 4.4
Quality measures★★★★★ 4/5
State avg 4.3
Long-stay quality★★★★★ 4/5
Short-stay qualityNot rated

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
5.34 (state 4.97 · U.S. 3.86)
Registered nurses (RN)
1.44 (state 1.75 · U.S. 0.69)
Licensed practical nurses
0.71 (state 0.34 · U.S. 0.86)
Nurse aides
3.19 (state 2.88 · U.S. 2.32)
Weekend total
4.61 (state 4.41 · U.S. 3.42)
Nursing staff turnover
30.8 (state 36.4 · U.S. 45.8)%
RN turnover
31.6 (state 31.5 · U.S. 42.9)%

Inspections

Last standard inspection
February 7, 2025
Health deficiencies (last cycle)
15.0 (state 10.0 · U.S. 9.3)
From complaints
1
Citations on record (3 years)
23 health · 11 fire safety · includes actual harm
DateCitationSeverityStatus
2025-02-07 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2025-03-24
2025-02-07 Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
F0943 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2025-03-24
2025-02-07 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-03-24
2025-02-07 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-03-24
2025-02-07 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-24
2025-02-07 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-24
2025-02-07 Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F0585 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-24
2025-02-07 Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
F0655 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-24
2025-02-07 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-24
2025-02-07 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-24
2025-02-07 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F0688 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-24
2025-02-07 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-24
2025-02-07 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-24
2025-02-07 Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
F0710 · Nursing and Physician Services Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-24
2025-02-07 Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
F0756 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-24
2024-01-11 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-01-26
2022-10-24 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 G
Actual harm		 Corrected 2022-12-16
2022-10-24 Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
F0804 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-12-16
2022-10-24 Give the resident's representative the ability to exercise the resident's rights.
F0551 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-12-16
2022-10-24 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-12-16
2022-10-24 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-12-16
2022-10-24 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-12-16
2022-10-24 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-12-16

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Belcher, Daniel (individual)Corporate Director · NOT APPLICABLE
Brinkman, Daniel (individual)Corporate Director · NOT APPLICABLE
Farias, Chad (individual)Corporate Director · NOT APPLICABLE
Gomez, Lara (individual)Corporate Director · NOT APPLICABLE
Gray, Jerry (individual)Corporate Director · NOT APPLICABLE
Ignacio, Jay (individual)Corporate Director · NOT APPLICABLE
Kurohara, Randall (individual)Corporate Director · NOT APPLICABLE
Nunokawa, Clarysse (individual)Corporate Director · NOT APPLICABLE
Sako, Deanna (individual)Corporate Director · NOT APPLICABLE
Skruch, Joseph (individual)Corporate Director · NOT APPLICABLE
Smith, Stephen (individual)Corporate Director · NOT APPLICABLE
Wong, Yvonne (individual)Corporate Director · NOT APPLICABLE
Yamanaka, Rae (individual)Corporate Director · NOT APPLICABLE
Zelko-Schlueter, Jennifer (individual)Corporate Director · NOT APPLICABLE
Ho, Brenda (individual)Corporate Officer · NOT APPLICABLE
Hawaii Health Systems Corporation (organization)Operational/managerial Control · NOT APPLICABLE
Waltjen, Joni (individual)W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Hilo Benioff Medical Center?

Hilo Benioff Medical Center has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.6-star average in Hawaii.

How many beds does Hilo Benioff Medical Center have?

It has 52 certified beds and cares for about 61 residents per day.

Has Hilo Benioff Medical Center been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns Hilo Benioff Medical Center?

It is part of Hawaii Health Systems Corporation and is classified as government - state. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Hilo Benioff Medical Center?

(808) 932-3000. The facility is located at 1190 Waianuenue Avenue, Hilo, HI 96720.

Other nursing homes in Hilo

Compare all nursing homes in Hilo, HI →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.