Life Care Center of Hilo

CMS star ratings

Overall★★★★★ 3/5

State avg 3.6

Health inspections★★★★★ 2/5

State avg 2.9

Staffing★★★★★ 4/5

State avg 4.4

Quality measures★★★★★ 5/5

State avg 4.3

Long-stay quality★★★★★ 5/5

Short-stay quality★★★★★ 5/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing: 3.79 (state 4.97 · U.S. 3.86)
Registered nurses (RN): 0.99 (state 1.75 · U.S. 0.69)
Licensed practical nurses: 0.44 (state 0.34 · U.S. 0.86)
Nurse aides: 2.36 (state 2.88 · U.S. 2.32)
Weekend total: 3.24 (state 4.41 · U.S. 3.42)
Nursing staff turnover: 30.3 (state 36.4 · U.S. 45.8)%
RN turnover: 28.3 (state 31.5 · U.S. 42.9)%
Administrators who left: 0 in the last year

Inspections

Last standard inspection: December 1, 2023
Health deficiencies (last cycle): 13.0 (state 10.0 · U.S. 9.3)
From complaints: 4
Citations on record (3 years): 41 health · 1 fire safety · includes actual harm

Date	Citation	Severity	Status
2026-04-01	Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies · complaint inspection	G Actual harm	Corrected 2026-05-01
2026-04-01	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-05-01
2026-04-01	Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2026-05-01
2025-05-01	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2025-05-01
2023-12-01	Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-01-15
2023-12-01	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-01-15
2023-12-01	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-01-15
2023-12-01	Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-01-15
2023-12-01	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-01-15
2023-12-01	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-01-15
2023-12-01	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-01-15
2023-12-01	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-01-15
2023-12-01	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-01-15
2023-12-01	Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. F0847 · Administration Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-01-15
2022-11-18	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-01-02
2022-11-18	Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency. F0575 · Resident Rights Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-01-02
2022-11-18	Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F0585 · Resident Rights Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-01-02
2022-11-18	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-01-02
2022-11-18	Provide activities to meet all resident's needs. F0679 · Quality of Life and Care Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-01-02
2022-11-18	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-01-02
2022-11-18	Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. F0725 · Nursing and Physician Services Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-01-02
2022-11-18	Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-01-02
2022-11-18	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-01-02
2022-11-18	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-01-02
2022-11-18	Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. F0561 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-01-02
2022-11-18	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-01-02
2022-11-18	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-01-02
2022-11-18	Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. F0604 · Freedom from Abuse, Neglect, and Exploitation Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-01-02
2022-11-18	Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-01-02
2022-11-18	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-01-02
2022-11-18	Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted F0655 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-01-02
2022-11-18	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-01-02
2022-11-18	Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. F0744 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-01-02
2022-11-18	Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-01-02
2022-11-18	Provide routine and 24-hour emergency dental care for each resident. F0790 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-01-02
2022-11-18	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-01-02
2022-11-18	Develop and implement policies and procedures for flu and pneumonia vaccinations. F0883 · Infection Control Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-01-02
2022-11-18	Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture. F0920 · Environmental Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-01-02
2021-10-26	Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. F0688 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2021-11-16
2021-10-26	Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2021-11-16
2021-10-26	Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. F0557 · Resident Rights Deficiencies	C No actual harm, potential for minimal harm	Corrected 2021-11-16

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

1 penalty in the last three years, including $8,492 in fines.

Date	Type	Amount
2026-04-01	Fine	$8,492

Ownership & management

Name	Role	Since
Sak JR LLC (organization)	5%+ Direct Ownership Interest · 25%
SBK LLC (organization)	5%+ Direct Ownership Interest · 25%
Kellett, Stiles (individual)	5%+ Indirect Ownership Interest · 25%
Sak JR LLC (organization)	General Partnership Interest · NOT APPLICABLE
SBK LLC (organization)	General Partnership Interest · NOT APPLICABLE
Life Care Centers of America, INC. (organization)	Operational/managerial Control · NOT APPLICABLE
Lemanua, Lemapu (individual)	W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Life Care Center of Hilo?

Life Care Center of Hilo has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.6-star average in Hawaii.

How many beds does Life Care Center of Hilo have?

It has 252 certified beds and cares for about 230 residents per day.

Has Life Care Center of Hilo been fined?

Yes. CMS lists 1 penalty totaling $8,492 in the last three years.

Who owns Life Care Center of Hilo?

It is part of Life Care Centers of America and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Life Care Center of Hilo?

(808) 959-9151. The facility is located at 944 West Kawailani Street, Hilo, HI 96720.

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Contact & location

Facility details