Highlands Lake Center

Nursing Home · Lakeland, FL

CMS overall rating 2/5 For profit - Corporation

CMS certification number105620

Contact & location

4240 Lakeland Highlands RD
Lakeland, FL 33813
Polk County
Phone
(863) 646-8699
ZIP code
33813 – all care providers

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Facility details

Certified beds
179
Residents per day
167.3 (93% occupied)
Ownership
For profit - Corporation
Legal name
Highlands Lake Center LLC
Chain
Aston Health (38 facilities, avg 2.7★)
Medicare certified since
September 29, 1988
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 2/5
State avg 3.3
Health inspections★★★★★ 2/5
State avg 2.9
Staffing★★★★★ 3/5
State avg 3.3
Quality measures★★★★★ 4/5
State avg 4.2
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 2/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.32 (state 3.82 · U.S. 3.86)
Registered nurses (RN)
0.70 (state 0.73 · U.S. 0.69)
Licensed practical nurses
0.61 (state 0.78 · U.S. 0.86)
Nurse aides
2.01 (state 2.31 · U.S. 2.32)
Weekend total
3.09 (state 3.49 · U.S. 3.42)
Nursing staff turnover
53.5 (state 41.4 · U.S. 45.8)%
RN turnover
46.9 (state 46.0 · U.S. 42.9)%
Administrators who left
1 in the last year

Inspections

Last standard inspection
March 7, 2024
Health deficiencies (last cycle)
17.0 (state 7.1 · U.S. 9.3)
From complaints
5
Citations on record (3 years)
32 health · 3 fire safety
DateCitationSeverityStatus
2025-11-05 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-12-04
2025-11-05 Provide safe, appropriate pain management for a resident who requires such services.
F0697 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-12-04
2025-04-17 Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F0585 · Resident Rights Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-05-12
2025-04-17 Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
F0773 · Administration Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-05-12
2024-08-06 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-09-06
2024-08-06 Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
F0585 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-09-06
2024-08-06 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-09-06
2024-03-07 Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
F0582 · Resident Rights Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-04-07
2024-03-07 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-04-07
2024-03-07 Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
F0644 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-04-07
2024-03-07 Honor each resident's preferences, choices, values and beliefs.
F0675 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-07
2024-03-07 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-07
2024-03-07 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-07
2024-03-07 Provide for the safe, appropriate administration of IV fluids for a resident when needed.
F0694 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-07
2024-03-07 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-07
2024-03-07 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-07
2024-03-07 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-07
2024-03-07 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-07
2024-03-07 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-07
2024-03-07 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-07
2024-03-07 Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
F0921 · Environmental Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-07
2024-03-07 Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
F0925 · Environmental Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-07
2021-11-18 Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
F0806 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2021-12-16
2021-11-18 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-12-16
2021-11-18 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-12-16
2021-11-18 Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
F0625 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-12-16
2021-11-18 Provide enough food/fluids to maintain a resident's health.
F0692 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-12-16
2021-11-18 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-12-16
2021-11-18 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-12-16
2021-11-18 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-12-16
2020-02-28 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2020-03-28
2020-02-28 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2020-03-28

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Aston Healthcare LLC (organization)Administrator · NOT APPLICABLE
Reinoso, Jose (individual)Administrator · NOT APPLICABLE
Williams, Ellis (individual)Administrator · NOT APPLICABLE
Gabriel Living Center, LLC (organization)Direct Ownership Interest · NOT APPLICABLE
Highlands Lake Holdco LLC (organization)Direct Ownership Interest · NOT APPLICABLE
Friedman, Leopold (individual)Indirect Ownership Interest · NOT APPLICABLE
Gutman, Samuel (individual)Indirect Ownership Interest · NOT APPLICABLE
Lce Partners LLC (organization)Indirect Ownership Interest · NOT APPLICABLE
Burgess, Tammie (individual)Managing Control - Governing Body · NOT APPLICABLE
Burgess, Tammie (individual)Operational/managerial Control · NOT APPLICABLE
Prashad, Shaliza (individual)Operational/managerial Control · NOT APPLICABLE
Reinoso, Jose (individual)Operational/managerial Control · NOT APPLICABLE
Thacker, Tricia (individual)Operational/managerial Control · NOT APPLICABLE
Williams, Ellis (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Highlands Lake Center?

Highlands Lake Center has a 2-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.3-star average in Florida.

How many beds does Highlands Lake Center have?

It has 179 certified beds and cares for about 167 residents per day.

Has Highlands Lake Center been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns Highlands Lake Center?

It is part of Aston Health and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Highlands Lake Center?

(863) 646-8699. The facility is located at 4240 Lakeland Highlands RD, Lakeland, FL 33813.

Other nursing homes in Lakeland

Compare all nursing homes in Lakeland, FL →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.