Complete Care at Hillside LLC

Nursing Home · Wilmington, DE

CMS overall rating 4/5 For profit - Limited Liability company

CMS certification number085013

Contact & location

810 South Broom Street
Wilmington, DE 19805
New Castle County
Phone
(302) 652-1181
ZIP code
19805 – all care providers

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Facility details

Certified beds
106
Residents per day
95.0 (90% occupied)
Ownership
For profit - Limited Liability company
Chain
Complete Care (85 facilities, avg 3.1★)
Medicare certified since
November 14, 1970
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 4/5
State avg 3.3
Health inspections★★★★★ 3/5
State avg 2.7
Staffing★★★★★ 3/5
State avg 4.0
Quality measures★★★★★ 5/5
State avg 4.0
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 5/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.14 (state 4.35 · U.S. 3.86)
Registered nurses (RN)
0.62 (state 0.97 · U.S. 0.69)
Licensed practical nurses
1.15 (state 0.98 · U.S. 0.86)
Nurse aides
2.37 (state 2.40 · U.S. 2.32)
Weekend total
3.75 (state 3.89 · U.S. 3.42)
Nursing staff turnover
45.1 (state 41.3 · U.S. 45.8)%
RN turnover
33.3 (state 41.2 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
February 6, 2025
Health deficiencies (last cycle)
20.0 (state 10.5 · U.S. 9.3)
From complaints
4
Citations on record (3 years)
35 health · 1 fire safety
DateCitationSeverityStatus
2026-01-30 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-03-16
2026-01-30 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-16
2026-01-30 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-16
2026-01-30 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-03-16
2025-02-06 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-03-12
2025-02-06 Allow residents to self-administer drugs if determined clinically appropriate.
F0554 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-12
2025-02-06 Reasonably accommodate the needs and preferences of each resident.
F0558 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-12
2025-02-06 Respond appropriately to all alleged violations.
F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-12
2025-02-06 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-12
2025-02-06 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-12
2025-02-06 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-12
2025-02-06 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-12
2025-02-06 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-12
2025-02-06 Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
F0700 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-12
2025-02-06 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
F0758 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-12
2025-02-06 Ensure that residents are free from significant medication errors.
F0760 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-12
2025-02-06 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-12
2025-02-06 Develop and implement policies and procedures for flu and pneumonia vaccinations.
F0883 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-12
2025-02-06 Make sure that a working call system is available in each resident's bathroom and bathing area.
F0919 · Environmental Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-03-12
2025-02-06 Ensure the activities program is directed by a qualified professional.
F0680 · Quality of Life and Care Deficiencies		 C
No actual harm, potential for minimal harm		 Corrected 2025-03-12
2024-02-01 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2024-04-09
2024-02-01 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies · complaint inspection		 F
No actual harm, potential for more than minimal harm		 Corrected 2024-04-09
2024-02-01 Reasonably accommodate the needs and preferences of each resident.
F0558 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-09
2024-02-01 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-09
2024-02-01 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-09
2024-02-01 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-04-09
2023-11-17 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-20
2023-11-17 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-20
2023-11-17 Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
F0726 · Nursing and Physician Services Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-20
2022-01-19 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2022-02-25
2022-01-19 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-02-25
2022-01-19 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-02-25
2022-01-19 Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
F0773 · Administration Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-02-25
2022-01-19 Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
F0808 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-02-25
2022-01-19 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2022-02-25

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
PC De Opcos LLC (organization)5%+ Direct Ownership Interest · 100%
PC Wta Opco Holdco LLC (organization)5%+ Indirect Ownership Interest
SMS 2021 Trust (organization)5%+ Indirect Ownership Interest
Welltower INC (organization)5%+ Security Interest · NOT APPLICABLE
Aurora Guardian Holdco II Co-Borrower, LLC (organization)Administrator · NOT APPLICABLE
Aurora Guardian Holdco II Mezz Borrower, LLC (organization)Administrator · NOT APPLICABLE
Aurora Guardian Holdco II, LLC (organization)Administrator · NOT APPLICABLE
Aurora Guardian II Realty, LLC (organization)Administrator · NOT APPLICABLE
Aurora Guardian Partners II LLC (organization)Administrator · NOT APPLICABLE
Baich-Pietlock, Debra (individual)Administrator · NOT APPLICABLE
Cox, Vickie (individual)Administrator · NOT APPLICABLE
Graziano, Ruth (individual)Administrator · NOT APPLICABLE
Hillside Center Realty, LLC (organization)Administrator · NOT APPLICABLE
J & R Family Investments, LLC (organization)Administrator · NOT APPLICABLE
L Friedman 2018 Family Trust (organization)Administrator · NOT APPLICABLE
L Friedman Family Holdings LLC (organization)Administrator · NOT APPLICABLE
Landau Family Investment Trust (organization)Administrator · NOT APPLICABLE
M Friedman 2018 Family Trust (organization)Administrator · NOT APPLICABLE
Mansfield, Melissa (individual)Administrator · NOT APPLICABLE
McGhee, Karen (individual)Administrator · NOT APPLICABLE
PC Wta Acquisition LLC (organization)Administrator · NOT APPLICABLE
PC Wta Multi-State LLC (organization)Administrator · NOT APPLICABLE
Peace Capital Holdings LLC (organization)Administrator · NOT APPLICABLE
R&J Family Investments LLC (organization)Administrator · NOT APPLICABLE
Silverberg, Nisanel (individual)Administrator · NOT APPLICABLE
SMS 2021 Trust (organization)Administrator · NOT APPLICABLE
Welltower INC (organization)Administrator · NOT APPLICABLE
Stein, Shalom (individual)Corporate Officer · NOT APPLICABLE
Stein, Shalom (individual)Managing Control - Governing Body · NOT APPLICABLE
Baich-Pietlock, Debra (individual)Operational/managerial Control · NOT APPLICABLE
Cox, Vickie (individual)Operational/managerial Control · NOT APPLICABLE
Graziano, Ruth (individual)Operational/managerial Control · NOT APPLICABLE
Mansfield, Melissa (individual)Operational/managerial Control · NOT APPLICABLE
McGhee, Karen (individual)Operational/managerial Control · NOT APPLICABLE
Silverberg, Nisanel (individual)Operational/managerial Control · NOT APPLICABLE
Stein, Shalom (individual)Trustee Of The Snf · NOT APPLICABLE

Frequently asked questions

What is the rating of Complete Care at Hillside LLC?

Complete Care at Hillside LLC has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.3-star average in Delaware.

How many beds does Complete Care at Hillside LLC have?

It has 106 certified beds and cares for about 95 residents per day.

Has Complete Care at Hillside LLC been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns Complete Care at Hillside LLC?

It is part of Complete Care and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Complete Care at Hillside LLC?

(302) 652-1181. The facility is located at 810 South Broom Street, Wilmington, DE 19805.

Other nursing homes in Wilmington

Compare all nursing homes in Wilmington, DE →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.