Kentmere Rehabilitation and Healthcare Center

Nursing Home · Wilmington, DE

CMS overall rating 3/5 Non profit - Other

CMS certification number085001

Contact & location

1900 Lovering Avenue
Wilmington, DE 19806
New Castle County
Phone
(302) 652-3311
ZIP code
19806 – all care providers

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Facility details

Certified beds
104
Residents per day
90.1 (87% occupied)
Ownership
Non profit - Other
Legal name
Kentmere Home of Merciful Rest Society INC.
Medicare certified since
January 1, 1967
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 3/5
State avg 3.3
Health inspections★★★★★ 3/5
State avg 2.7
Staffing★★★★★ 4/5
State avg 4.0
Quality measures★★★★★ 3/5
State avg 4.0
Long-stay quality★★★★★ 3/5
Short-stay quality★★★★★ 4/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.51 (state 4.35 · U.S. 3.86)
Registered nurses (RN)
0.91 (state 0.97 · U.S. 0.69)
Licensed practical nurses
0.91 (state 0.98 · U.S. 0.86)
Nurse aides
2.69 (state 2.40 · U.S. 2.32)
Weekend total
4.19 (state 3.89 · U.S. 3.42)
Nursing staff turnover
39.4 (state 41.3 · U.S. 45.8)%
RN turnover
45.8 (state 41.2 · U.S. 42.9)%
Administrators who left
2 in the last year

Inspections

Last standard inspection
December 13, 2025
Health deficiencies (last cycle)
5.0 (state 10.5 · U.S. 9.3)
From complaints
4
Citations on record (3 years)
33 health · 2 fire safety · includes actual harm
DateCitationSeverityStatus
2025-12-13 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2026-02-11
2025-12-13 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2026-02-11
2025-12-13 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-02-11
2025-12-13 Respond appropriately to all alleged violations.
F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-02-11
2025-12-13 Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
F0925 · Environmental Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-02-11
2024-11-22 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2025-01-29
2024-11-22 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2025-01-29
2024-11-22 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-01-29
2024-11-22 Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
F0803 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-01-29
2024-11-22 Ensure that residents are fully informed and understand their health status, care and treatments.
F0552 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-29
2024-11-22 Allow residents to self-administer drugs if determined clinically appropriate.
F0554 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-29
2024-11-22 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-29
2024-11-22 Protect each resident from the wrongful use of the resident's belongings or money.
F0602 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-29
2024-11-22 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-29
2024-11-22 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-29
2024-11-22 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-29
2024-11-22 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-29
2024-11-22 Provide appropriate foot care.
F0687 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-29
2024-11-22 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F0688 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-29
2024-11-22 Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
F0741 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-29
2024-11-22 Keep all essential equipment working safely.
F0908 · Environmental Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-29
2023-10-12 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2023-12-13
2023-10-12 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-12-13
2023-10-12 Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
F0847 · Administration Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-12-13
2023-10-12 Provide a neutral and fair arbitration process and agree to arbitrator and venue.
F0848 · Administration Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-12-13
2023-10-12 Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
F0947 · Nursing and Physician Services Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-12-13
2023-10-12 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-13
2023-10-12 Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
F0625 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-13
2023-10-12 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-13
2023-10-12 Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
F0644 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-13
2023-10-12 Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
F0700 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-13
2023-10-12 Observe each nurse aide's job performance and give regular training.
F0730 · Nursing and Physician Services Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-13
2023-10-12 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-12-13

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

1 penalty in the last three years, including $8,278 in fines.

DateTypeAmount
2025-12-13Fine$8,278

Ownership & management

NameRoleSince
Gartner, John (individual)Administrator · NOT APPLICABLE
Healthpro Heritage LLC (organization)Administrator · NOT APPLICABLE
Johnson, Leslie (individual)Administrator · NOT APPLICABLE
Kentmere Home of Merciful Rest Society INC. (organization)Administrator · NOT APPLICABLE
Mazie, Eric (individual)Administrator · NOT APPLICABLE
RKL LLP (organization)Administrator · NOT APPLICABLE
Zhu, Ying (individual)Administrator · NOT APPLICABLE
Gartner, John (individual)Managing Control - Governing Body · NOT APPLICABLE
Mazie, Eric (individual)Managing Control - Governing Body · NOT APPLICABLE
Johnson, Leslie (individual)Operational/managerial Control · NOT APPLICABLE
Kentmere Home of Merciful Rest Society INC. (organization)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Kentmere Rehabilitation and Healthcare Center?

Kentmere Rehabilitation and Healthcare Center has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.3-star average in Delaware.

How many beds does Kentmere Rehabilitation and Healthcare Center have?

It has 104 certified beds and cares for about 90 residents per day.

Has Kentmere Rehabilitation and Healthcare Center been fined?

Yes. CMS lists 1 penalty totaling $8,278 in the last three years.

What is the phone number of Kentmere Rehabilitation and Healthcare Center?

(302) 652-3311. The facility is located at 1900 Lovering Avenue, Wilmington, DE 19806.

Other nursing homes in Wilmington

Compare all nursing homes in Wilmington, DE →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.