Willowbrooke Court at Country House
Nursing Home · Wilmington, DE
CMS certification number085003
Contact & location
4830 Kennett PikeWilmington, DE 19807
New Castle County
- Phone
- (302) 654-5101
- ZIP code
- 19807 – all care providers
Facility details
- Certified beds
- 14
- Residents per day
- 4.6 (33% occupied)
- Ownership
- Non profit - Corporation
- Legal name
- Acts Retirement-Life Communities INC
- Chain
- Acts Retirement-Life Communities (27 facilities, avg 4.7★)
- Medicare certified since
- January 1, 1967
- Participates in
- Medicare
- Continuing care
- Part of a continuing care retirement community
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.92 (state 4.35 · U.S. 3.86)
- Registered nurses (RN)
- 1.32 (state 0.97 · U.S. 0.69)
- Licensed practical nurses
- 0.46 (state 0.98 · U.S. 0.86)
- Nurse aides
- 2.15 (state 2.40 · U.S. 2.32)
- Weekend total
- 3.73 (state 3.89 · U.S. 3.42)
- Nursing staff turnover
- —
- RN turnover
- —
Inspections
- Last standard inspection
- March 23, 2026
- Health deficiencies (last cycle)
- 0.0 (state 10.5 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 5 health · 1 fire safety
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2025-02-26 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-24 |
| 2025-02-26 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-04-24 |
| 2024-02-09 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-03-18 |
| 2024-02-09 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-03-18 |
| 2024-02-09 | Ensure that the resident and his/her doctor meet face-to-face at all required visits. F0712 · Nursing and Physician Services Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-03-18 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Acts Management Services, INC. (organization) | Administrator · NOT APPLICABLE | |
| Acts Retirement-Life Communities INC (organization) | Administrator · NOT APPLICABLE | |
| Acts Retirement-Life Communities Management, LLC (organization) | Administrator · NOT APPLICABLE | |
| Ahern, Susan (individual) | Administrator · NOT APPLICABLE | |
| Baker Tilly Advisory Group LP (organization) | Administrator · NOT APPLICABLE | |
| Baker Tilly US LLP (organization) | Administrator · NOT APPLICABLE | |
| Christiansen, Karen (individual) | Administrator · NOT APPLICABLE | |
| Fox, Glenn (individual) | Administrator · NOT APPLICABLE | |
| Grant, Gerald (individual) | Administrator · NOT APPLICABLE | |
| Greenwalt, Jennifer (individual) | Administrator · NOT APPLICABLE | |
| Janney, Brian (individual) | Administrator · NOT APPLICABLE | |
| U.S. Bank (organization) | Administrator · NOT APPLICABLE | |
| Allmond, Susan (individual) | Corporate Director · NOT APPLICABLE | |
| Brod, Kathryn (individual) | Corporate Director · NOT APPLICABLE | |
| Callaway, Warren (individual) | Corporate Director · NOT APPLICABLE | |
| Chamberlain, Linda (individual) | Corporate Director · NOT APPLICABLE | |
| Christiansen, Karen (individual) | Corporate Director · NOT APPLICABLE | |
| Detweiler, Harold (individual) | Corporate Director · NOT APPLICABLE | |
| Esterhai, John (individual) | Corporate Director · NOT APPLICABLE | |
| Gerner, Elric (individual) | Corporate Director · NOT APPLICABLE | |
| Glynn, James (individual) | Corporate Director · NOT APPLICABLE | |
| Grant, Gerald (individual) | Corporate Director · NOT APPLICABLE | |
| Greer, Jason (individual) | Corporate Director · NOT APPLICABLE | |
| Kelly, Michael (individual) | Corporate Director · NOT APPLICABLE | |
| Lammers, John (individual) | Corporate Director · NOT APPLICABLE | |
| Lawson, Daniel (individual) | Corporate Director · NOT APPLICABLE | |
| Mashner, Marvin (individual) | Corporate Director · NOT APPLICABLE | |
| Middlebrooks, Daniel (individual) | Corporate Director · NOT APPLICABLE | |
| Reichard, Dawn (individual) | Corporate Director · NOT APPLICABLE | |
| Ahern, Susan (individual) | Corporate Officer · NOT APPLICABLE | |
| Allmond, Susan (individual) | Corporate Officer · NOT APPLICABLE | |
| Christiansen, Karen (individual) | Corporate Officer · NOT APPLICABLE | |
| Fox, Glenn (individual) | Corporate Officer · NOT APPLICABLE | |
| Gerner, Elric (individual) | Corporate Officer · NOT APPLICABLE | |
| Grant, Gerald (individual) | Corporate Officer · NOT APPLICABLE | |
| Lawson, Daniel (individual) | Corporate Officer · NOT APPLICABLE | |
| Mashner, Marvin (individual) | Corporate Officer · NOT APPLICABLE | |
| Acts Acquisition and Development Company LLC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Acts Alliance Management LLC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Acts Communities of Maryland, INC. (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Acts Legacy Foundation, INC. (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Acts Management Services, INC. (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Acts Retirement Services, INC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Acts Retirement-Life Communities Management, LLC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Acts Signature Community Services INC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Bonita Springs Retirement Village INC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Mease Life INC (organization) | Indirect Ownership Interest · NOT APPLICABLE | |
| Acts Management Services, INC. (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Acts Retirement-Life Communities INC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Acts Retirement-Life Communities Management, LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Ahern, Susan (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Christiansen, Karen (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Fox, Glenn (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Grant, Gerald (individual) | Operational/managerial Control · NOT APPLICABLE | |
| U.S. Bank (organization) | Trustee Of The Snf · NOT APPLICABLE |
Frequently asked questions
What is the rating of Willowbrooke Court at Country House?
Willowbrooke Court at Country House has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.3-star average in Delaware.
How many beds does Willowbrooke Court at Country House have?
It has 14 certified beds and cares for about 5 residents per day.
Has Willowbrooke Court at Country House been fined?
CMS lists no federal fines or payment denials in the last three years.
Who owns Willowbrooke Court at Country House?
It is part of Acts Retirement-Life Communities and is classified as non profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Willowbrooke Court at Country House?
(302) 654-5101. The facility is located at 4830 Kennett Pike, Wilmington, DE 19807.
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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.