Hayward Hills Health Care Center

Nursing Home · Hayward, CA

CMS overall rating 3/5 For profit - Limited Liability company

CMS certification number056447

Contact & location

1768 B Street
Hayward, CA 94541
Alameda County
Phone
(510) 538-4424
ZIP code
94541 – all care providers

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Facility details

Certified beds
74
Residents per day
66.4 (90% occupied)
Ownership
For profit - Limited Liability company
Legal name
Hayward Hills Operating Company, LP
Chain
Mariner Health Care (17 facilities, avg 3.6★)
Medicare certified since
October 1, 1974
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 3/5
State avg 3.2
Health inspections★★★★★ 3/5
State avg 2.8
Staffing★★★★★ 4/5
State avg 3.3
Quality measures★★★★★ 4/5
State avg 4.1
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 3/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.21 (state 4.52 · U.S. 3.86)
Registered nurses (RN)
0.64 (state 0.67 · U.S. 0.69)
Licensed practical nurses
0.97 (state 1.20 · U.S. 0.86)
Nurse aides
2.60 (state 2.65 · U.S. 2.32)
Weekend total
3.99 (state 4.09 · U.S. 3.42)
Nursing staff turnover
56.1 (state 36.7 · U.S. 45.8)%
RN turnover
60.0 (state 38.1 · U.S. 42.9)%
Administrators who left
1 in the last year

Inspections

Last standard inspection
June 11, 2026
Health deficiencies (last cycle)
11.0 (state 15.7 · U.S. 9.3)
From complaints
4
Citations on record (3 years)
34 health · 32 fire safety · includes actual harm
DateCitationSeverityStatus
2026-06-11 Ensure services provided by the nursing facility meet professional standards of quality.
F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-07-14
2026-06-11 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-07-14
2026-06-11 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-07-14
2026-06-11 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-07-14
2026-06-11 Have a policy regarding use and storage of foods brought to residents by family and other visitors.
F0813 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-07-14
2026-06-11 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-07-14
2026-06-11 Develop and implement policies and procedures for flu and pneumonia vaccinations.
F0883 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-07-14
2026-06-11 Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
F0887 · Infection Control Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-07-14
2026-06-11 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-07-14
2026-06-11 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F0688 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-07-14
2026-06-11 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-07-14
2024-08-16 Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
F0756 · Pharmacy Service Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2024-09-15
2024-08-16 Keep all essential equipment working safely.
F0908 · Environmental Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2024-09-15
2024-08-16 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-09-15
2024-08-16 Ensure medication error rates are not 5 percent or greater.
F0759 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-09-15
2024-08-16 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
F0761 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-09-15
2024-08-16 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-09-15
2024-08-16 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-09-15
2024-08-16 PASARR screening for Mental disorders or Intellectual Disabilities
F0645 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-09-15
2024-07-18 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 G
Actual harm		 Corrected 2024-08-14
2024-02-06 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-05
2024-02-06 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-05
2024-02-05 Provide care and assistance to perform activities of daily living for any resident who is unable.
F0677 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-03-05
2022-06-23 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
F0584 · Resident Rights Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-07-23
2022-06-23 Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
F0688 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-07-23
2022-06-23 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-07-23
2022-06-23 Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
F0921 · Environmental Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2022-07-23
2022-06-23 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-07-23
2022-06-23 Provide safe, appropriate pain management for a resident who requires such services.
F0697 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-07-23
2022-06-23 Provide safe, appropriate dialysis care/services for a resident who requires such services.
F0698 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-07-23
2022-06-23 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
F0758 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-07-23
2022-06-23 Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
F0804 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-07-23
2022-06-23 Provide or get specialized rehabilitative services as required for a resident.
F0825 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-07-23
2022-06-23 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2022-07-23

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
GC Operating Company LLC (organization)5%+ Direct Ownership Interest
Grancare LLC (organization)5%+ Direct Ownership Interest
Grunstein, Emily (individual)5%+ Indirect Ownership Interest
Mariner Health Care INC (organization)5%+ Indirect Ownership Interest
MHC Holding Company (organization)5%+ Indirect Ownership Interest
MHC West Holding Company (organization)5%+ Indirect Ownership Interest
National Senior Care, INC. (organization)5%+ Indirect Ownership Interest
Agapay, Erika (individual)Administrator · NOT APPLICABLE
Sarcauga, Dennis (individual)Administrator · NOT APPLICABLE
Utrata, Petr (individual)Administrator · NOT APPLICABLE
Yap, Edwinda (individual)Administrator · NOT APPLICABLE
Hayward Hills Operating Company GP LLC (organization)General Partnership Interest · NOT APPLICABLE
GC Operating Company LLC (organization)Limited Partnership Interest · NOT APPLICABLE
Agapay, Erika (individual)Managing Control - Governing Body · NOT APPLICABLE
Sarcauga, Dennis (individual)Managing Control - Governing Body · NOT APPLICABLE
Yap, Edwinda (individual)Managing Control - Governing Body · NOT APPLICABLE
Agapay, Erika (individual)Operational/managerial Control · NOT APPLICABLE
Sarcauga, Dennis (individual)Operational/managerial Control · NOT APPLICABLE
Utrata, Petr (individual)Operational/managerial Control · NOT APPLICABLE
Yap, Edwinda (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Hayward Hills Health Care Center?

Hayward Hills Health Care Center has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in California.

How many beds does Hayward Hills Health Care Center have?

It has 74 certified beds and cares for about 66 residents per day.

Has Hayward Hills Health Care Center been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns Hayward Hills Health Care Center?

It is part of Mariner Health Care and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Hayward Hills Health Care Center?

(510) 538-4424. The facility is located at 1768 B Street, Hayward, CA 94541.

Other nursing homes in Hayward

Compare all nursing homes in Hayward, CA →

Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.