The Village at Incarnate Word

Nursing Home · San Antonio, TX

CMS overall rating 4/5 Non profit - Corporation

CMS certification number676498

Contact & location

4707 Broadway
San Antonio, TX 78209
Bexar County
Phone
(210) 829-7561
ZIP code
78209 – all care providers

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Facility details

Certified beds
60
Residents per day
56.8 (95% occupied)
Ownership
Non profit - Corporation
Legal name
Incarnate Word Retirement Community, INC.
Medicare certified since
June 3, 2021
Participates in
Medicare and Medicaid
Continuing care
Part of a continuing care retirement community
Council
Resident council

CMS star ratings

Overall★★★★★ 4/5
State avg 2.6
Health inspections★★★★★ 4/5
State avg 2.8
Staffing★★★★★ 4/5
State avg 1.9
Quality measures★★★★★ 4/5
State avg 3.7
Long-stay quality★★★★★ 5/5
Short-stay quality★★★★★ 3/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
3.84 (state 3.39 · U.S. 3.86)
Registered nurses (RN)
0.33 (state 0.43 · U.S. 0.69)
Licensed practical nurses
0.97 (state 0.95 · U.S. 0.86)
Nurse aides
2.54 (state 2.00 · U.S. 2.32)
Weekend total
3.48 (state 2.98 · U.S. 3.42)
Nursing staff turnover
27.0 (state 55.3 · U.S. 45.8)%
RN turnover
—
Administrators who left
0 in the last year

Inspections

Last standard inspection
December 12, 2025
Health deficiencies (last cycle)
4.0 (state 9.3 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
17 health · 4 fire safety
DateCitationSeverityStatus
2025-12-12 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-01-22
2025-12-12 Have a policy regarding use and storage of foods brought to residents by family and other visitors.
F0813 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-01-22
2025-12-12 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-01-22
2025-12-12 Dispose of garbage and refuse properly.
F0814 · Nutrition and Dietary Deficiencies		 C
No actual harm, potential for minimal harm		 Corrected 2026-01-22
2025-05-16 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-12-23
2024-09-27 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2024-10-25
2024-09-27 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-10-25
2024-09-27 Have a policy regarding use and storage of foods brought to residents by family and other visitors.
F0813 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-10-25
2024-09-27 Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
F0921 · Environmental Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2024-10-01
2024-09-27 Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
F0655 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-25
2024-09-27 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
F0758 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-25
2024-09-27 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-25
2024-09-27 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2024-10-25
2023-08-11 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies · complaint inspection		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-08-12
2023-08-11 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-08-12
2023-08-11 Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
F0805 · Nutrition and Dietary Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-08-12
2023-08-11 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies · complaint inspection		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-08-12

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Incarnate Word Retirement Community, INC. (organization)5%+ Direct Ownership Interest · 100%
Carvajal Pharmacy LTC (organization)Administrator · NOT APPLICABLE
Congregation of the Sisters of Charity of the Incarnate Word, San Anto (organization)Administrator · NOT APPLICABLE
Incarnate Word Retirement Community, INC. (organization)Administrator · NOT APPLICABLE
Kline, Gwen (individual)Administrator · NOT APPLICABLE
Nixon, Daniel (individual)Administrator · NOT APPLICABLE
Select Rehabilitation, LLC (organization)Administrator · NOT APPLICABLE
Zarate, Rudolfo (individual)Administrator · NOT APPLICABLE
Bland, Elizabeth (individual)Corporate Officer · NOT APPLICABLE
Campbell, Leroy (individual)Corporate Officer · NOT APPLICABLE
Incarnate Word Retirement Community, INC. (organization)Operational/managerial Control · NOT APPLICABLE
Kline, Gwen (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of The Village at Incarnate Word?

The Village at Incarnate Word has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 2.6-star average in Texas.

How many beds does The Village at Incarnate Word have?

It has 60 certified beds and cares for about 57 residents per day.

Has The Village at Incarnate Word been fined?

CMS lists no federal fines or payment denials in the last three years.

What is the phone number of The Village at Incarnate Word?

(210) 829-7561. The facility is located at 4707 Broadway, San Antonio, TX 78209.

Other nursing homes in San Antonio

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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.