Arrowhead Healthcare Center, LLC

Nursing Home · San Bernardino, CA

CMS overall rating 4/5 For profit - Limited Liability company

CMS certification number555896

Contact & location

4343 N Sierra Way
San Bernardino, CA 92407
San Bernardino County
Phone
(909) 886-4731
ZIP code
92407 – all care providers

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Facility details

Certified beds
58
Residents per day
53.6 (92% occupied)
Ownership
For profit - Limited Liability company
Legal name
Arrowhead Healthcare Center LLC
Chain
Crystal Solorzano (9 facilities, avg 2.0★)
Medicare certified since
August 13, 2015
Participates in
Medicare and Medicaid
Council
Resident council

CMS star ratings

Overall★★★★★ 4/5
State avg 3.2
Health inspections★★★★★ 4/5
State avg 2.8
Staffing★★★★★ 4/5
State avg 3.3
Quality measures★★★★★ 4/5
State avg 4.1
Long-stay quality★★★★★ 4/5
Short-stay qualityNot rated

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
4.65 (state 4.52 · U.S. 3.86)
Registered nurses (RN)
0.33 (state 0.67 · U.S. 0.69)
Licensed practical nurses
1.30 (state 1.20 · U.S. 0.86)
Nurse aides
3.02 (state 2.65 · U.S. 2.32)
Weekend total
3.98 (state 4.09 · U.S. 3.42)
Nursing staff turnover
30.6 (state 36.7 · U.S. 45.8)%
RN turnover
50.0 (state 38.1 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
April 9, 2026
Health deficiencies (last cycle)
9.0 (state 15.7 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
23 health · 17 fire safety
DateCitationSeverityStatus
2026-04-09 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-04-09 Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
F0912 · Environmental Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-04-09 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
F0550 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-04-09 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-04-09 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-04-09 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
F0690 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-04-09 Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
F0726 · Nursing and Physician Services Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-04-09 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
F0755 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2026-04-09 Make sure that a working call system is available in each resident's bathroom and bathing area.
F0919 · Environmental Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2026-05-05
2025-04-10 Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
F0727 · Nursing and Physician Services Deficiencies · complaint inspection		 F
No actual harm, potential for more than minimal harm		 Corrected 2025-05-08
2024-12-19 Provide and implement an infection prevention and control program.
F0880 · Infection Control Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2025-01-18
2024-12-19 Ensure each resident receives an accurate assessment.
F0641 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-01-18
2024-12-19 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-01-18
2024-12-19 Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
F0925 · Environmental Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2025-01-18
2024-12-19 Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
F0578 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-18
2024-12-19 Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
F0582 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-18
2024-12-19 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
F0623 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-18
2024-12-19 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-18
2024-12-19 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
F0689 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-18
2024-12-19 Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
F0912 · Environmental Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2025-01-18
2024-12-19 Post nurse staffing information every day.
F0732 · Nursing and Physician Services Deficiencies		 C
No actual harm, potential for minimal harm		 Corrected 2025-01-18
2024-12-19 Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
F0577 · Resident Rights Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2025-01-18
2023-10-18 Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
F0582 · Resident Rights Deficiencies		 B
No actual harm, potential for minimal harm		 Corrected 2023-11-17

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Ahcst LLC (organization)5%+ Direct Ownership Interest · 49%
Renew Health Group LLC (organization)5%+ Direct Ownership Interest · 51%
Cohen, Rachel (individual)5%+ Indirect Ownership Interest · 51%
Dionisio, Paola (individual)5%+ Indirect Ownership Interest · 49%
Hage, Jean (individual)Administrator · NOT APPLICABLE
Martinez, Adrienne (individual)Administrator · NOT APPLICABLE
Quadros, Sylvi (individual)Administrator · NOT APPLICABLE
Cohen, Rachel (individual)Corporate Officer · NOT APPLICABLE
Martinez, Adrienne (individual)Corporate Officer · NOT APPLICABLE
Rust, Jaden (individual)Indirect Ownership Interest · NOT APPLICABLE
Cohen, Rachel (individual)Operational/managerial Control · NOT APPLICABLE
Hage, Jean (individual)Operational/managerial Control · NOT APPLICABLE
Martinez, Adrienne (individual)Operational/managerial Control · NOT APPLICABLE
Quadros, Sylvi (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Arrowhead Healthcare Center, LLC?

Arrowhead Healthcare Center, LLC has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in California.

How many beds does Arrowhead Healthcare Center, LLC have?

It has 58 certified beds and cares for about 54 residents per day.

Has Arrowhead Healthcare Center, LLC been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns Arrowhead Healthcare Center, LLC?

It is part of Crystal Solorzano and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Arrowhead Healthcare Center, LLC?

(909) 886-4731. The facility is located at 4343 N Sierra Way, San Bernardino, CA 92407.

Other nursing homes in San Bernardino

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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.