Webster House
Nursing Home · Palo Alto, CA
CMS certification number555156
Contact & location
437 Webster StreetPalo Alto, CA 94301
Santa Clara County
- Phone
- (650) 328-3300
- ZIP code
- 94301 – all care providers
Facility details
- Certified beds
- 145
- Residents per day
- 63.7 (44% occupied)
- Ownership
- Non profit - Corporation
- Legal name
- Front Porch Communities and Services
- Chain
- Front Porch (9 facilities, avg 4.8★)
- Medicare certified since
- June 8, 1983
- Participates in
- Medicare and Medicaid
- Continuing care
- Part of a continuing care retirement community
- Council
- Both council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 5.05 (state 4.52 · U.S. 3.86)
- Registered nurses (RN)
- 1.06 (state 0.67 · U.S. 0.69)
- Licensed practical nurses
- 1.23 (state 1.20 · U.S. 0.86)
- Nurse aides
- 2.76 (state 2.65 · U.S. 2.32)
- Weekend total
- 3.79 (state 4.09 · U.S. 3.42)
- Nursing staff turnover
- 20.6 (state 36.7 · U.S. 45.8)%
- RN turnover
- 36.4 (state 38.1 · U.S. 42.9)%
- Administrators who left
- 1 in the last year
Inspections
- Last standard inspection
- January 30, 2025
- Health deficiencies (last cycle)
- 3.0 (state 15.7 · U.S. 9.3)
- From complaints
- 1
- Citations on record (3 years)
- 23 health · 24 fire safety
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-06-09 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
E No actual harm, potential for more than minimal harm |
Corrected 2026-06-25 |
| 2025-01-30 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-20 |
| 2025-01-30 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-02-18 |
| 2023-02-27 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. F0700 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-03-29 |
| 2023-02-27 | Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-03-29 |
| 2023-02-27 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-03-29 |
| 2023-02-27 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-03-29 |
| 2023-02-27 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-03-29 |
| 2023-02-27 | Assess the resident when there is a significant change in condition F0637 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-29 |
| 2023-02-27 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-29 |
| 2023-02-27 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-29 |
| 2023-02-27 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-29 |
| 2023-02-27 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. F0693 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-29 |
| 2023-02-27 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-29 |
| 2023-02-27 | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-29 |
| 2023-02-27 | Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-29 |
| 2023-02-27 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. F0851 · Administration Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-29 |
| 2023-02-27 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-25 |
| 2019-11-15 | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2019-12-03 |
| 2019-11-15 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2019-12-03 |
| 2019-11-15 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-12-03 |
| 2019-11-15 | Provide routine and 24-hour emergency dental care for each resident. F0790 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-12-03 |
| 2019-11-15 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2019-12-03 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
No federal fines or payment denials in the last three years.
Ownership & management
| Name | Role | Since |
|---|---|---|
| Front Porch Communities and Services (organization) | 5%+ Direct Ownership Interest · 100% | |
| Dunn, Michael (individual) | Administrator · NOT APPLICABLE | |
| Frederick, Melissa (individual) | Administrator · NOT APPLICABLE | |
| Front Porch Communities and Services (organization) | Administrator · NOT APPLICABLE | |
| Duranteau, Nancy (individual) | Corporate Director · NOT APPLICABLE | |
| Forte, Vincent (individual) | Corporate Director · NOT APPLICABLE | |
| Handy, Joanne (individual) | Corporate Director · NOT APPLICABLE | |
| Jacobs, Laura (individual) | Corporate Director · NOT APPLICABLE | |
| Kroeker, Kevin (individual) | Corporate Director · NOT APPLICABLE | |
| McGovern, Marion (individual) | Corporate Director · NOT APPLICABLE | |
| Spencer, Peter (individual) | Corporate Director · NOT APPLICABLE | |
| Tonnu, Diemlan (individual) | Corporate Director · NOT APPLICABLE | |
| Wesson, Oliver (individual) | Corporate Director · NOT APPLICABLE | |
| Whittaker, Susan (individual) | Corporate Director · NOT APPLICABLE | |
| Kelly, Sean (individual) | Corporate Officer · NOT APPLICABLE | |
| Salvador, Eduardo (individual) | Corporate Officer · NOT APPLICABLE | |
| Vranich, Rachel (individual) | Corporate Officer · NOT APPLICABLE | |
| Merkin, Nickolas (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Nelson, Harry (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Pennington, Paige (individual) | Individual Is An Owner, Partner Or Trustee Of Any Administrator · NOT APPLICABLE | |
| Akopyan, Gevork (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Dunn, Michael (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Frederick, Melissa (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Ichien, Christopher (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Jordan, Maria (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Kelly, Sean (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Macango, Susan (individual) | Operational/managerial Control · NOT APPLICABLE | |
| McMullin, Mary (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Olson, Kari (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Salvador, Eduardo (individual) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Webster House?
Webster House has a 5-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in California.
How many beds does Webster House have?
It has 145 certified beds and cares for about 64 residents per day.
Has Webster House been fined?
CMS lists no federal fines or payment denials in the last three years.
Who owns Webster House?
It is part of Front Porch and is classified as non profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Webster House?
(650) 328-3300. The facility is located at 437 Webster Street, Palo Alto, CA 94301.
Other nursing homes in Palo Alto
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Vi at Palo Alto
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Palo Alto Post-Acute
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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.