Palo Alto Post-Acute

CMS star ratings

Overall★★★★★ 4/5

State avg 3.2

Health inspections★★★★★ 3/5

State avg 2.8

Staffing★★★★★ 3/5

State avg 3.3

Quality measures★★★★★ 5/5

State avg 4.1

Long-stay quality★★★★★ 5/5

Short-stay quality★★★★★ 5/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing: 4.32 (state 4.52 · U.S. 3.86)
Registered nurses (RN): 1.21 (state 0.67 · U.S. 0.69)
Licensed practical nurses: 0.92 (state 1.20 · U.S. 0.86)
Nurse aides: 2.19 (state 2.65 · U.S. 2.32)
Weekend total: 3.68 (state 4.09 · U.S. 3.42)
Nursing staff turnover: 45.2 (state 36.7 · U.S. 45.8)%
RN turnover: 52.6 (state 38.1 · U.S. 42.9)%
Administrators who left: 1 in the last year

Inspections

Last standard inspection: May 30, 2025
Health deficiencies (last cycle): 17.0 (state 15.7 · U.S. 9.3)
From complaints: 0
Citations on record (3 years): 38 health · 35 fire safety

Date	Citation	Severity	Status
2025-05-30	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2025-06-30
2025-05-30	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2025-06-30
2025-05-30	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2025-06-30
2025-05-30	Implement a program that monitors antibiotic use. F0881 · Infection Control Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2025-06-30
2025-05-30	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-06-30
2025-05-30	Keep residents' personal and medical records private and confidential. F0583 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-06-30
2025-05-30	Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. F0605 · Freedom from Abuse, Neglect, and Exploitation Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-06-30
2025-05-30	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-06-30
2025-05-30	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-06-30
2025-05-30	Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-06-30
2025-05-30	Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. F0700 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-06-30
2025-05-30	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-06-30
2025-05-30	Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-06-30
2025-05-30	Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-06-30
2025-05-30	Ensure medication error rates are not 5 percent or greater. F0759 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-06-30
2025-05-30	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2025-06-30
2025-05-30	Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. F0912 · Environmental Deficiencies	B No actual harm, potential for minimal harm	No revisit needed
2024-02-26	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2024-03-26
2024-02-26	Dispose of garbage and refuse properly. F0814 · Nutrition and Dietary Deficiencies	F No actual harm, potential for more than minimal harm	Corrected 2024-03-26
2024-02-26	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-03-26
2024-02-26	Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. F0700 · Quality of Life and Care Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-03-26
2024-02-26	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2024-03-26
2024-02-26	PASARR screening for Mental disorders or Intellectual Disabilities F0645 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-03-26
2024-02-26	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-03-26
2024-02-26	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-03-26
2024-02-26	Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. F0806 · Nutrition and Dietary Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-03-26
2024-02-26	Make sure that a working call system is available in each resident's bathroom and bathing area. F0919 · Environmental Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2024-03-26
2024-02-26	Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. F0912 · Environmental Deficiencies · complaint inspection	B No actual harm, potential for minimal harm	Waiver has been granted
2024-01-31	Respond appropriately to all alleged violations. F0610 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2024-03-02
2022-04-08	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-05-08
2022-04-08	Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-05-08
2022-04-08	Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. F0758 · Pharmacy Service Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-05-08
2022-04-08	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-05-08
2022-04-08	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2022-05-08
2022-04-08	Assess the resident when there is a significant change in condition F0637 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-05-08
2022-04-08	Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-05-08
2022-04-08	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-05-08
2022-04-08	Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. F0912 · Environmental Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2022-05-08

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

Name	Role	Since
Covenant Care California, LLC (organization)	5%+ Direct Ownership Interest
Covenant Care, LLC (organization)	5%+ Direct Ownership Interest
Centre Capital Investors V, LP (organization)	5%+ Indirect Ownership Interest
Centre Covenant Purchaser (B), LLC (organization)	5%+ Indirect Ownership Interest
Centre Covenant Purchaser (Q), LLC (organization)	5%+ Indirect Ownership Interest
Centre Covenant Purchaser (S), LLC (organization)	5%+ Indirect Ownership Interest
Centre V Secondary Fund, L.P. (organization)	5%+ Indirect Ownership Interest
Covenant Holdco, LLC (organization)	5%+ Indirect Ownership Interest
Covenant Subco, LLC (organization)	5%+ Indirect Ownership Interest
Evans, Mary (individual)	5%+ Indirect Ownership Interest
Levin, Robert (individual)	5%+ Indirect Ownership Interest
Sims, Christine (individual)	5%+ Indirect Ownership Interest
State Treasurer of Mich Custodian of Public School Empl Rtmnt Systems (organization)	5%+ Indirect Ownership Interest
Stockwell Fund II LP (organization)	5%+ Indirect Ownership Interest
Torok, Andrew (individual)	5%+ Indirect Ownership Interest
Midcap Funding IV Trust (organization)	5%+ Security Interest · NOT APPLICABLE
Ashley, Dava (individual)	Corporate Officer · NOT APPLICABLE
Carney, Kevin (individual)	Corporate Officer · NOT APPLICABLE
Evans, Mary (individual)	Corporate Officer · NOT APPLICABLE
Hassell, Lance (individual)	Corporate Officer · NOT APPLICABLE
Levin, Robert (individual)	Corporate Officer · NOT APPLICABLE
Sims, Christine (individual)	Corporate Officer · NOT APPLICABLE
Torok, Andrew (individual)	Corporate Officer · NOT APPLICABLE
Ashley, Dava (individual)	Operational/managerial Control · NOT APPLICABLE
Covenant Care California, LLC (organization)	Operational/managerial Control · NOT APPLICABLE
Evans, Mary (individual)	Operational/managerial Control · NOT APPLICABLE
Hassell, Lance (individual)	Operational/managerial Control · NOT APPLICABLE
Levin, Robert (individual)	Operational/managerial Control · NOT APPLICABLE
Sims, Christine (individual)	Operational/managerial Control · NOT APPLICABLE
Sparks, Carol (individual)	Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Palo Alto Post-Acute?

Palo Alto Post-Acute has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.2-star average in California.

How many beds does Palo Alto Post-Acute have?

It has 66 certified beds and cares for about 63 residents per day.

Has Palo Alto Post-Acute been fined?

CMS lists no federal fines or payment denials in the last three years.

Who owns Palo Alto Post-Acute?

It is part of Covenant Care and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.

What is the phone number of Palo Alto Post-Acute?

(650) 327-0511. The facility is located at 911 Bryant Street, Palo Alto, CA 94301.

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Contact & location

Facility details