Oakwood Health Services
Nursing Home · Altoona, WI
CMS certification number525454
Contact & location
2512 New Pine DRAltoona, WI 54720
Eau Claire County
- Phone
- (715) 833-0400
- ZIP code
- 54720 – all care providers
Facility details
- Certified beds
- 80
- Residents per day
- 59.0 (74% occupied)
- Ownership
- For profit - Limited Liability company
- Legal name
- NSH Altoona LLC
- Chain
- North Shore Healthcare (59 facilities, avg 2.7★)
- Medicare certified since
- January 1, 1990
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 4.08 (state 4.21 · U.S. 3.86)
- Registered nurses (RN)
- 1.03 (state 0.99 · U.S. 0.69)
- Licensed practical nurses
- 0.73 (state 0.64 · U.S. 0.86)
- Nurse aides
- 2.33 (state 2.58 · U.S. 2.32)
- Weekend total
- 3.55 (state 3.77 · U.S. 3.42)
- Nursing staff turnover
- 32.1 (state 46.9 · U.S. 45.8)%
- RN turnover
- 33.3 (state 39.7 · U.S. 42.9)%
- Administrators who left
- 1 in the last year
Inspections
- Last standard inspection
- March 11, 2026
- Health deficiencies (last cycle)
- 9.0 (state 9.5 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 25 health · 8 fire safety · includes immediate jeopardy
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2026-03-11 | Provide safe, appropriate pain management for a resident who requires such services. F0697 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2026-04-10 |
| 2026-03-11 | Allow residents to self-administer drugs if determined clinically appropriate. F0554 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-10 |
| 2026-03-11 | Give residents a notice of rights, rules, services and charges. F0572 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-10 |
| 2026-03-11 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-10 |
| 2026-03-11 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. F0690 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-10 |
| 2026-03-11 | Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-10 |
| 2026-03-11 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-10 |
| 2026-03-11 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. F0810 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-10 |
| 2026-03-11 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2026-04-10 |
| 2025-06-03 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-18 |
| 2025-02-20 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2025-02-03 |
| 2024-12-18 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2025-01-15 |
| 2024-12-18 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-01-15 |
| 2024-12-18 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. F0688 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-01-15 |
| 2024-12-18 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-01-15 |
| 2024-08-26 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies · complaint inspection |
J Immediate jeopardy to resident health or safety |
Corrected 2024-09-19 |
| 2024-08-26 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-19 |
| 2024-07-09 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies · complaint inspection |
F No actual harm, potential for more than minimal harm |
Corrected 2024-08-12 |
| 2024-07-09 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-12 |
| 2024-07-09 | Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2024-08-12 |
| 2023-10-25 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2023-11-16 |
| 2023-10-25 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-11-16 |
| 2023-10-25 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-16 |
| 2023-10-25 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-11-16 |
| 2023-08-10 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies · complaint inspection |
D No actual harm, potential for more than minimal harm |
Corrected 2023-09-09 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
2 penalties in the last three years, including $36,552 in fines.
| Date | Type | Amount |
|---|---|---|
| 2025-02-20 | Fine | $22,925 |
| 2024-08-26 | Fine | $13,627 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| Nshf Operations LLC (organization) | 5%+ Direct Ownership Interest · 100% | |
| Mills, David (individual) | 5%+ Indirect Ownership Interest · 20% | |
| Cibc Bank USA (organization) | 5%+ Security Interest · NOT APPLICABLE | |
| Baumann, Troy (individual) | Administrator · NOT APPLICABLE | |
| Belongia, Christina (individual) | Administrator · NOT APPLICABLE | |
| Cliftonlarsonallen LLP (organization) | Administrator · NOT APPLICABLE | |
| Continuum Therapy Partners LLC (organization) | Administrator · NOT APPLICABLE | |
| Gee, Darren (individual) | Administrator · NOT APPLICABLE | |
| Greer, Lauren (individual) | Administrator · NOT APPLICABLE | |
| Hoehn, Jeffrey (individual) | Administrator · NOT APPLICABLE | |
| Hostetler, Harry (individual) | Administrator · NOT APPLICABLE | |
| North Shore Healthcare LLC (organization) | Administrator · NOT APPLICABLE | |
| NSH Rehab LLC (organization) | Administrator · NOT APPLICABLE | |
| Nshf Wisconsin LLC (organization) | Administrator · NOT APPLICABLE | |
| Oakwood Property Holdings, LLC (organization) | Administrator · NOT APPLICABLE | |
| Patzer, Colleen (individual) | Administrator · NOT APPLICABLE | |
| Purtell, Brian (individual) | Administrator · NOT APPLICABLE | |
| Shrader, Kaiya (individual) | Administrator · NOT APPLICABLE | |
| Wipfli LLP (organization) | Administrator · NOT APPLICABLE | |
| Baumann, Troy (individual) | Corporate Director · NOT APPLICABLE | |
| Hoehn, Jeffrey (individual) | Corporate Director · NOT APPLICABLE | |
| Baumann, Troy (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Belongia, Christina (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Cibc Bank USA (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Cliftonlarsonallen LLP (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Continuum Therapy Partners LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Gee, Darren (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Greer, Lauren (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Hoehn, Jeffrey (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Hostetler, Harry (individual) | Operational/managerial Control · NOT APPLICABLE | |
| North Shore Healthcare LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| NSH Rehab LLC (organization) | Operational/managerial Control · NOT APPLICABLE | |
| Patzer, Colleen (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Purtell, Brian (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Shrader, Kaiya (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Wipfli LLP (organization) | Operational/managerial Control · NOT APPLICABLE |
Frequently asked questions
What is the rating of Oakwood Health Services?
Oakwood Health Services has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Wisconsin.
How many beds does Oakwood Health Services have?
It has 80 certified beds and cares for about 59 residents per day.
Has Oakwood Health Services been fined?
Yes. CMS lists 2 penalties totaling $36,552 in the last three years.
Who owns Oakwood Health Services?
It is part of North Shore Healthcare and is classified as for profit - limited liability company. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Oakwood Health Services?
(715) 833-0400. The facility is located at 2512 New Pine DR, Altoona, WI 54720.
Other nursing homes in Altoona
-
Grace Lutheran Communities - River Pines
Nursing Home · Altoona, WI · 50 beds
★★★★
Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.