Complete Care at Oak Ridge LLC
Nursing Home · Charleston, WV
CMS certification number515174
Contact & location
1000 Association DriveCharleston, WV 25311
Kanawha County
- Phone
- (304) 347-4372
- ZIP code
- 25311 – all care providers
Facility details
- Certified beds
- 74
- Residents per day
- 71.2 (96% occupied)
- Ownership
- For profit - Corporation
- Chain
- Complete Care (85 facilities, avg 3.1★)
- Medicare certified since
- October 1, 2000
- Participates in
- Medicare and Medicaid
- Council
- Resident council
CMS star ratings
Staffing
Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.
- Total nurse staffing
- 3.65 (state 3.66 · U.S. 3.86)
- Registered nurses (RN)
- 0.67 (state 0.73 · U.S. 0.69)
- Licensed practical nurses
- 0.90 (state 0.90 · U.S. 0.86)
- Nurse aides
- 2.07 (state 2.04 · U.S. 2.32)
- Weekend total
- 3.21 (state 3.17 · U.S. 3.42)
- Nursing staff turnover
- 51.4 (state 44.1 · U.S. 45.8)%
- RN turnover
- 58.8 (state 42.3 · U.S. 42.9)%
- Administrators who left
- 0 in the last year
Inspections
- Last standard inspection
- June 5, 2025
- Health deficiencies (last cycle)
- 10.0 (state 11.6 · U.S. 9.3)
- From complaints
- 0
- Citations on record (3 years)
- 37 health · 12 fire safety · includes actual harm
| Date | Citation | Severity | Status |
|---|---|---|---|
| 2025-06-05 | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. F0557 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-06-21 |
| 2025-06-05 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. F0585 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-06-21 |
| 2025-06-05 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2025-06-21 |
| 2025-06-05 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. F0644 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-21 |
| 2025-06-05 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-21 |
| 2025-06-05 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-21 |
| 2025-06-05 | Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. F0807 · Nutrition and Dietary Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-21 |
| 2025-06-05 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-21 |
| 2025-06-05 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. F0921 · Environmental Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2025-06-21 |
| 2025-06-05 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. F0803 · Nutrition and Dietary Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2025-06-21 |
| 2024-07-25 | Provide enough food/fluids to maintain a resident's health. F0692 · Quality of Life and Care Deficiencies |
G Actual harm |
Corrected 2024-09-04 |
| 2024-07-25 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. F0838 · Administration Deficiencies |
F No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2024-07-25 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. F0550 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2024-07-25 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. F0600 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2024-07-25 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2024-07-25 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2024-07-25 | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. F0625 · Resident Rights Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2024-07-25 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. F0684 · Quality of Life and Care Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2024-07-25 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. F0726 · Nursing and Physician Services Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2024-07-25 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. F0761 · Pharmacy Service Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2024-07-25 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2024-07-25 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2024-07-25 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2024-07-25 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. F0947 · Nursing and Physician Services Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2024-07-25 | Ensure that residents are fully informed and understand their health status, care and treatments. F0552 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2024-07-25 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. F0580 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2024-07-25 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2024-07-25 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. F0644 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2024-07-25 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. F0656 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2024-07-25 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2024-07-25 | Provide medically-related social services to help each resident achieve the highest possible quality of life. F0745 · Quality of Life and Care Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2024-07-25 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. F0756 · Pharmacy Service Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2024-09-04 |
| 2024-07-25 | Post nurse staffing information every day. F0732 · Nursing and Physician Services Deficiencies |
C No actual harm, potential for minimal harm |
Corrected 2024-09-04 |
| 2023-02-15 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. F0812 · Nutrition and Dietary Deficiencies |
E No actual harm, potential for more than minimal harm |
Corrected 2023-03-15 |
| 2023-02-15 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. F0623 · Resident Rights Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-15 |
| 2023-02-15 | Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-15 |
| 2023-02-15 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. F0947 · Nursing and Physician Services Deficiencies |
D No actual harm, potential for more than minimal harm |
Corrected 2023-03-15 |
Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results
Fines & penalties
1 penalty in the last three years, including $16,039 in fines.
| Date | Type | Amount |
|---|---|---|
| 2024-07-25 | Fine | $16,039 |
Ownership & management
| Name | Role | Since |
|---|---|---|
| PC WV Opcos LLC (organization) | 5%+ Direct Ownership Interest · 100% | |
| PC Wta Opco Holdco LLC (organization) | 5%+ Indirect Ownership Interest | |
| SMS 2021 Trust (organization) | 5%+ Indirect Ownership Interest | |
| Welltower INC (organization) | 5%+ Security Interest · NOT APPLICABLE | |
| Aurora Guardian Holdco II Co-Borrower, LLC (organization) | Administrator · NOT APPLICABLE | |
| Aurora Guardian Holdco II Mezz Borrower, LLC (organization) | Administrator · NOT APPLICABLE | |
| Aurora Guardian Holdco II, LLC (organization) | Administrator · NOT APPLICABLE | |
| Aurora Guardian II Realty, LLC (organization) | Administrator · NOT APPLICABLE | |
| Aurora Guardian Partners II LLC (organization) | Administrator · NOT APPLICABLE | |
| Bowden, Roy (individual) | Administrator · NOT APPLICABLE | |
| J & R Family Investments, LLC (organization) | Administrator · NOT APPLICABLE | |
| L Friedman 2018 Family Trust (organization) | Administrator · NOT APPLICABLE | |
| L Friedman Family Holdings LLC (organization) | Administrator · NOT APPLICABLE | |
| Landau Family Investment Trust (organization) | Administrator · NOT APPLICABLE | |
| M Friedman 2018 Family Trust (organization) | Administrator · NOT APPLICABLE | |
| Oak Ridge Realty, LLC (organization) | Administrator · NOT APPLICABLE | |
| PC Wta Acquisition LLC (organization) | Administrator · NOT APPLICABLE | |
| PC Wta Multi-State LLC (organization) | Administrator · NOT APPLICABLE | |
| Peace Capital Holdings LLC (organization) | Administrator · NOT APPLICABLE | |
| Phillips, Joanna (individual) | Administrator · NOT APPLICABLE | |
| R&J Family Investments LLC (organization) | Administrator · NOT APPLICABLE | |
| SMS 2021 Trust (organization) | Administrator · NOT APPLICABLE | |
| Triana, Joseph (individual) | Administrator · NOT APPLICABLE | |
| Welltower INC (organization) | Administrator · NOT APPLICABLE | |
| Stein, Shalom (individual) | Corporate Officer · NOT APPLICABLE | |
| Stein, Shalom (individual) | Indirect Ownership Interest · NOT APPLICABLE | |
| Stein, Shalom (individual) | Managing Control - Governing Body · NOT APPLICABLE | |
| Bowden, Roy (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Cox, Vickie (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Mansfield, Melissa (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Silverberg, Nisanel (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Triana, Joseph (individual) | Operational/managerial Control · NOT APPLICABLE | |
| Stein, Shalom (individual) | Trustee Of The Snf · NOT APPLICABLE |
Frequently asked questions
What is the rating of Complete Care at Oak Ridge LLC?
Complete Care at Oak Ridge LLC has a 3-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in West Virginia.
How many beds does Complete Care at Oak Ridge LLC have?
It has 74 certified beds and cares for about 71 residents per day.
Has Complete Care at Oak Ridge LLC been fined?
Yes. CMS lists 1 penalty totaling $16,039 in the last three years.
Who owns Complete Care at Oak Ridge LLC?
It is part of Complete Care and is classified as for profit - corporation. See the ownership table above for all owners and managers reported to CMS.
What is the phone number of Complete Care at Oak Ridge LLC?
(304) 347-4372. The facility is located at 1000 Association Drive, Charleston, WV 25311.
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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.