Waterview Health & Rehab Center

Nursing Home · Hampton, VA

CMS overall rating 1/5 For profit - Limited Liability company

CMS certification number495308

Contact & location

414 Algonquin RD
Hampton, VA 23661
Hampton City County

Phone: (757) 722-9881
ZIP code: 23661 – all care providers

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Facility details

Certified beds: 130
Residents per day: 116.6 (90% occupied)
Ownership: For profit - Limited Liability company
Legal name: Waterview SNF Operations LLC
Medicare certified since: March 6, 1996
Participates in: Medicare and Medicaid
Council: Resident council

CMS star ratings

Overall★★★★★ 1/5

State avg 3.0

Health inspections★★★★★ 1/5

State avg 2.7

Staffing★★★★★ 1/5

State avg 2.4

Quality measures★★★★★ 2/5

State avg 3.9

Long-stay quality★★★★★ 3/5

Short-stay quality★★★★★ 1/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing: 3.48 (state 3.76 · U.S. 3.86)
Registered nurses (RN): 0.32 (state 0.69 · U.S. 0.69)
Licensed practical nurses: 1.23 (state 1.00 · U.S. 0.86)
Nurse aides: 1.93 (state 2.07 · U.S. 2.32)
Weekend total: 3.09 (state 3.29 · U.S. 3.42)
Nursing staff turnover: 70.5 (state 48.1 · U.S. 45.8)%
RN turnover: 75.0 (state 48.2 · U.S. 42.9)%
Administrators who left: 0 in the last year

Inspections

Last standard inspection: August 25, 2023
Health deficiencies (last cycle): 29.0 (state 14.5 · U.S. 9.3)
From complaints: 14
Citations on record (3 years): 54 health · 14 fire safety · includes actual harm

Date	Citation	Severity	Status
2023-08-25	Provide appropriate pressure ulcer care and prevent new ulcers from developing. F0686 · Quality of Life and Care Deficiencies · complaint inspection	G Actual harm	Corrected 2023-07-26
2023-08-25	Honor the resident's right to organize and participate in resident/family groups in the facility. F0565 · Resident Rights Deficiencies · complaint inspection	E No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-25	Ensure residents have reasonable access to and privacy in their use of communication methods. F0576 · Resident Rights Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-25	Protect each resident from the wrongful use of the resident's belongings or money. F0602 · Freedom from Abuse, Neglect, and Exploitation Deficiencies · complaint inspection	E No actual harm, potential for more than minimal harm	Corrected 2023-08-15
2023-08-25	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-25	Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies · complaint inspection	E No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-25	Ensure each resident’s drug regimen must be free from unnecessary drugs. F0757 · Pharmacy Service Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-25	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. F0804 · Nutrition and Dietary Deficiencies · complaint inspection	E No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-25	Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. F0806 · Nutrition and Dietary Deficiencies · complaint inspection	E No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-25	Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. F0809 · Nutrition and Dietary Deficiencies · complaint inspection	E No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-25	Implement a program that monitors antibiotic use. F0881 · Infection Control Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-25	Ensure that residents are fully informed and understand their health status, care and treatments. F0552 · Resident Rights Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-25	Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. F0561 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-25	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. F0578 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-25	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. F0584 · Resident Rights Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-25	Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-25	Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. F0644 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-25	PASARR screening for Mental disorders or Intellectual Disabilities F0645 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-25	Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-25	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. F0689 · Quality of Life and Care Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-25	Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-25	Observe each nurse aide's job performance and give regular training. F0730 · Nursing and Physician Services Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-25	Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. F0742 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-25	Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-25	Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration. F0807 · Nutrition and Dietary Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-25	Provide and implement an infection prevention and control program. F0880 · Infection Control Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-25	Develop and implement policies and procedures for flu and pneumonia vaccinations. F0883 · Infection Control Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-25	Keep all essential equipment working safely. F0908 · Environmental Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2023-08-25	Make sure that a working call system is available in each resident's bathroom and bathing area. F0919 · Environmental Deficiencies · complaint inspection	D No actual harm, potential for more than minimal harm	Corrected 2023-09-22
2021-09-02	Provide care and assistance to perform activities of daily living for any resident who is unable. F0677 · Quality of Life and Care Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2021-10-15
2021-09-02	Provide activities to meet all resident's needs. F0679 · Quality of Life and Care Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2021-10-15
2021-09-02	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. F0842 · Resident Assessment and Care Planning Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2021-10-15
2021-09-02	Honor the resident's right to manage his or her financial affairs. F0567 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2021-10-15
2021-09-02	Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. F0622 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2021-10-15
2021-09-02	PASARR screening for Mental disorders or Intellectual Disabilities F0645 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2021-10-15
2021-09-02	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2021-10-15
2021-09-02	Ensure services provided by the nursing facility meet professional standards of quality. F0658 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2021-10-15
2021-09-02	Provide safe and appropriate respiratory care for a resident when needed. F0695 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2021-10-15
2021-09-02	Provide safe, appropriate dialysis care/services for a resident who requires such services. F0698 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2021-10-15
2021-09-02	Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. F0726 · Nursing and Physician Services Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2021-10-15
2021-09-02	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. F0755 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2021-10-15
2021-09-02	Ensure that residents are free from significant medication errors. F0760 · Pharmacy Service Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2021-10-15
2019-03-22	Honor the resident's right to manage his or her financial affairs. F0567 · Resident Rights Deficiencies	E No actual harm, potential for more than minimal harm	Corrected 2019-04-26
2019-03-22	Develop and implement policies and procedures to prevent abuse, neglect, and theft. F0607 · Freedom from Abuse, Neglect, and Exploitation Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2019-04-26
2019-03-22	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. F0609 · Freedom from Abuse, Neglect, and Exploitation Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2019-04-26
2019-03-22	Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. F0622 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2019-04-26
2019-03-22	Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. F0625 · Resident Rights Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2019-04-26
2019-03-22	Ensure each resident receives an accurate assessment. F0641 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2019-04-26
2019-03-22	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. F0657 · Resident Assessment and Care Planning Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2019-04-26
2019-03-22	Provide appropriate foot care. F0687 · Quality of Life and Care Deficiencies	D No actual harm, potential for more than minimal harm	Corrected 2019-04-26

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

1 penalty in the last three years, including $14,888 in fines.

Date	Type	Amount
2023-08-25	Fine	$14,888

Ownership & management

Name	Role	Since
VA 3 Opco Holdco LLC (organization)	5%+ Direct Ownership Interest · 100%
BSD Eom Irrevocable Trust (organization)	5%+ Indirect Ownership Interest · 25%
Hlhk Irrevocable Trust (organization)	5%+ Indirect Ownership Interest · 25%
South East Virginia Hold Co LLC (organization)	5%+ Indirect Ownership Interest · 25%
Vogue NHC LLC (organization)	5%+ Indirect Ownership Interest · 25%
Hartstein, Jake (individual)	Corporate Officer · NOT APPLICABLE
Jones, Garrett (individual)	W-2 Managing Employee · NOT APPLICABLE

Frequently asked questions

What is the rating of Waterview Health & Rehab Center?

Waterview Health & Rehab Center has a 1-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Virginia.

How many beds does Waterview Health & Rehab Center have?

It has 130 certified beds and cares for about 117 residents per day.

Has Waterview Health & Rehab Center been fined?

Yes. CMS lists 1 penalty totaling $14,888 in the last three years.

What is the phone number of Waterview Health & Rehab Center?

(757) 722-9881. The facility is located at 414 Algonquin RD, Hampton, VA 23661.

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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.