Shenandoah Valley Westminster Canterbury

Nursing Home · Winchester, VA

CMS overall rating 4/5 Non profit - Corporation

CMS certification number495165

Contact & location

300 Westminster Canterbury DR
Winchester, VA 22603
Frederick County
Phone
(540) 665-0156
ZIP code
22603 – all care providers

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Facility details

Certified beds
51
Residents per day
44.1 (86% occupied)
Ownership
Non profit - Corporation
Legal name
Westminster Canterbury of Winchester INC
Medicare certified since
January 14, 1987
Participates in
Medicare and Medicaid
Continuing care
Part of a continuing care retirement community
Council
Both council

CMS star ratings

Overall★★★★★ 4/5
State avg 3.0
Health inspections★★★★★ 3/5
State avg 2.7
Staffing★★★★★ 5/5
State avg 2.4
Quality measures★★★★★ 4/5
State avg 3.9
Long-stay quality★★★★★ 4/5
Short-stay quality★★★★★ 4/5

Staffing

Hours of nursing care per resident per day, from payroll data. More hours generally mean more time for each resident.

Total nurse staffing
5.65 (state 3.76 · U.S. 3.86)
Registered nurses (RN)
0.63 (state 0.69 · U.S. 0.69)
Licensed practical nurses
1.51 (state 1.00 · U.S. 0.86)
Nurse aides
3.51 (state 2.07 · U.S. 2.32)
Weekend total
5.14 (state 3.29 · U.S. 3.42)
Nursing staff turnover
25.0 (state 48.1 · U.S. 45.8)%
RN turnover
40.0 (state 48.2 · U.S. 42.9)%
Administrators who left
0 in the last year

Inspections

Last standard inspection
May 1, 2026
Health deficiencies (last cycle)
3.0 (state 14.5 · U.S. 9.3)
From complaints
0
Citations on record (3 years)
22 health · 9 fire safety
DateCitationSeverityStatus
2026-05-01 Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
F0727 · Nursing and Physician Services Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2026-05-29
2026-05-01 Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
F0887 · Infection Control Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2026-05-29
2026-05-01 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2026-05-29
2023-03-23 Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
F0882 · Infection Control Deficiencies		 F
No actual harm, potential for more than minimal harm		 Corrected 2023-05-05
2023-03-23 Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
F0656 · Resident Assessment and Care Planning Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-05-05
2023-03-23 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
F0686 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-05-05
2023-03-23 Provide safe, appropriate pain management for a resident who requires such services.
F0697 · Quality of Life and Care Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-05-05
2023-03-23 Ensure each resident’s drug regimen must be free from unnecessary drugs.
F0757 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-05-05
2023-03-23 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
F0758 · Pharmacy Service Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2023-05-05
2023-03-23 Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
F0625 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-05-05
2023-03-23 Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
F0655 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-05-05
2023-03-23 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-05-05
2023-03-23 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-05-05
2023-03-23 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-05-05
2023-03-23 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
F0842 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2023-05-05
2021-09-23 Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
F0812 · Nutrition and Dietary Deficiencies		 E
No actual harm, potential for more than minimal harm		 Corrected 2021-10-22
2021-09-23 Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
F0622 · Resident Rights Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-10-22
2021-09-23 Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
F0657 · Resident Assessment and Care Planning Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-10-22
2021-09-23 Provide appropriate treatment and care according to orders, resident’s preferences and goals.
F0684 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-10-22
2021-09-23 Provide safe and appropriate respiratory care for a resident when needed.
F0695 · Quality of Life and Care Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-10-22
2021-09-23 Ensure each resident’s drug regimen must be free from unnecessary drugs.
F0757 · Pharmacy Service Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-10-22
2021-09-23 Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
F0909 · Environmental Deficiencies		 D
No actual harm, potential for more than minimal harm		 Corrected 2021-10-22

Severity letters A–L combine how widespread a problem was (isolated, pattern, widespread) with how serious (from potential for minimal harm to immediate jeopardy). How to read inspection results

Fines & penalties

No federal fines or payment denials in the last three years.

Ownership & management

NameRoleSince
Heishmann, Andrew (individual)Administrator · NOT APPLICABLE
Patterson, Paige (individual)Administrator · NOT APPLICABLE
Shiley, Gloria (individual)Administrator · NOT APPLICABLE
Thomas, Michelle (individual)Administrator · NOT APPLICABLE
Wernecke, Duane (individual)Administrator · NOT APPLICABLE
Heishmann, Andrew (individual)Corporate Director · NOT APPLICABLE
Thomas, Michelle (individual)Corporate Director · NOT APPLICABLE
Shiley, Gloria (individual)Corporate Officer · NOT APPLICABLE
Wernecke, Duane (individual)Corporate Officer · NOT APPLICABLE
Heishmann, Andrew (individual)Operational/managerial Control · NOT APPLICABLE
Patterson, Paige (individual)Operational/managerial Control · NOT APPLICABLE
Shiley, Gloria (individual)Operational/managerial Control · NOT APPLICABLE
Thomas, Michelle (individual)Operational/managerial Control · NOT APPLICABLE
Wernecke, Duane (individual)Operational/managerial Control · NOT APPLICABLE

Frequently asked questions

What is the rating of Shenandoah Valley Westminster Canterbury?

Shenandoah Valley Westminster Canterbury has a 4-star overall rating from the Centers for Medicare & Medicaid Services on a scale of 1 to 5, compared with a 3.0-star average in Virginia.

How many beds does Shenandoah Valley Westminster Canterbury have?

It has 51 certified beds and cares for about 44 residents per day.

Has Shenandoah Valley Westminster Canterbury been fined?

CMS lists no federal fines or payment denials in the last three years.

What is the phone number of Shenandoah Valley Westminster Canterbury?

(540) 665-0156. The facility is located at 300 Westminster Canterbury DR, Winchester, VA 22603.

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Source: CMS Care Compare, August 2026. Information is provided as published by CMS; verify details directly with the facility.